You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre More answers below Cleartrip is not giving me a refund on a cancelled ticket worth of 21,000. I've bought tickets from Viagogo and I'm now worried they - Quora The Court also observed the need for general and specific deterrence in this matter, particularly to make it clear to corporations which conduct internet-based operations in Australia that they are subject to the Australian Consumer Law (ACL). 2. Viagogo's website states a refund will be issued if the event is cancelled but will replace tickets in the event one is postponed. You warrant that you are over 18 years old and have the legal capacity to make the transaction. Despite a Federal Court ruling against Viagogo in April 2019 for making false or misleading claims and engaging in misleading conduct, Viagogo is clearly still not doing enough to prevent scam artists from using its site to swindle consumers. ", Viagogo now says on its landing pages: "We're the world's largest secondary marketplace for tickets to live events. My event is cancelled or postponed - What do I do? the price it is sold for on the primary market). This Agreement shall be governed by and interpreted in accordance with the Swiss laws. Victims of Viagogo - Facebook "After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. Stay away from them!!!! The watchdog also successfully pursued the company over its added fees, which included a 27.6 per cent booking fee that applied to most tickets in the 2017 period. More like the well-compensated enabler of a dodgy platform for ticket scalping, it seems. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . Consumers with queries about their state or territorys ticket reselling laws should contact their state or territorys fair trading or consumer affairs agency. Customer offered $500 to take down negative Google review. Released by: 3.4 Indemnity. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. Kiwi issues warning after Viagogo 'ripped off' elderly mother South Australia's Consumer . To request a refund: From the actions menu, select the 'Request Refund' option. As of Wednesday, prices for seats in Reserve A seating cost $226 each plus a GST and booking fee of $80. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. You may also have extra rights in your state or territory. During this time, the Site will be temporarily unavailable. If tickets are not consecutive, then the Seller must create a separate listing. Corporations found breaching ticket reselling laws can be fined up to $110,000, while individuals can be fined up to $22,000. This means the advertised price looks cheap, but extra fees and charges get added at the last moment. When listing seated tickets, all tickets in the same listing must be consecutive seats. We are an online ticket market and we must return the tickets to the original seller so they can claim a refund for their original purchase. Anyone who has dealt with Viagogo and is not satisfied with their interaction is encouraged to lodge a complaint with NSW Fair Tradingor on 13 32 20. How can Viagogo get away with charging such big fees? 2.10 Collecting Payment. Contact Viagogo directly - raise a complaint & request a full refund. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). Instead, try searching for the official website of the band or venue. 2.14 Substituted Seat Locations. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. at the time your visa ceased you or your sponsor had advised the Department that you no longer intend to marry. The ACCC took action against Viagogo in August 2017, and in April 2019 the court found Viagogo had misled consumers. You will need a username and password to access the Site and use the Services. Viagogo seemed to be telling us the two tickets we had chosen were the last two left in this section, one of the best in the house. Ticket Marketplace Viagogo Faces The Music Amid Claims Of - Forbes Viagogo is charged with breach of contract, unjust enrichment, and violations of Florida's Deceptive And Unfair Trade Practices Act. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. 6.10 Notices. A new screen will display that allows you to begin your refund request. 2.13 Ticket Information. Google Australia told us it let Viagogo back on because the reseller has cleaned up its act and is no longer engaging in the sort of trickery that the Federal Court found unacceptable. You can email the site owner to let them know you were blocked. 1. The federal court ordered an injunction against Viagogo, to reinforce the need for adherence to the consumer law. Piggyback tickets may not be sold in the same listing. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. Infogram. Given the extent of these refund liabilities, I thought there was almost no chance of Viagogo getting any commercial loan. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. The ACCCtook action against Viagogo in August 2017, and in April 2019the court found Viagogo had misled consumers. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. However, Moody's Investors Service reported yesterday that Baker's . Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Cost of sponsoring (homeaffairs.gov.au), There is no standard timeframe for processing a refund request. If you search for the tickets and the website has the word Viagogo in the URL, do not buy. 5.3 Disclosure of Information. The judge issued an injunction which prevents the company from continuing the offending conduct and ordered Viagogo to take part in a compliance program. Customer Files Viagogo COVID-19 Ticket Refund Class Action Viagogo must sell StubHub's non-US business - BBC News 5.1 Investigations. Service 196 Value 191 Shipping 166 We made the case to Google Australia that Viagogo is still up to its old tricks. $287 for two tickets to Paw Patrol when the face value of the tickets was $29, or $58 for two. Yet we didn't see any mention on Viagogo that our tickets may be duds, and Viagogo refused to acknowledge to media in the recent Elton John case that the rejected tickets were fake. Such notice shall be deemed given one business day after the email is sent. You also agree not to separately contact the Buyer at any time for any reason. Call us during our business hours Give us a call during our operating hours and we'll talk through any questions you may have. 3.1 Accurate Descriptions. CHOICE's Jonathan Brown shares tips for how to avoid being ripped off by dodgy ticket websites. Third, watch out for drip pricing. From 1 May 2017 to 26 June 2017, Viagogos website attracted consumers by advertising a headline price which did not specify a total price for tickets. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. I contacted Viagogo, seeking a refund for their deceptive practices in checkout and misrepresentations, without success. Examples included a ticket for the Book of Mormon advertised at $135 but which was sold for $177.45 including booking and handling fees, as well as Ashes cricket tickets advertised at $330.15, but sold for $426.81 after fees were added. 2.18 Merchant Description. The Department of Home Affairs acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. "Viagogo is committed to providing an important service to consumers that use our platform," he said. Login to your ImmiAccount From the 'My Payments' drop-down tab, select 'Manage Payments' Previous payments and their status will be displayed If the payment status in ImmiAccount is 'Credit' or 'Paid' a refund can be requested. arrow_forward. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. -Discover the hottest events in your area. 2.12 Seller Payment. If your application is outstanding but you no longer wish to proceed with the application you need to: Follow these steps to check the status of your payment and request a refund: Generally, you will not be givena refund just because: If you think we made a mistake that caused you to lodge your RRV application in error, let us know. Safe ticket buying if you're going to a gig or sporting event. According to the consumer group Which?, Viagogo's terms and conditions say . This does not prevent us from varying these terms without reference to them. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. Minister for Fair Trading Eleni Petinos said the public warning comes as NSW Fair Trading alleges Viagogo has breached the Fair Trading Act (1987) and Australian Consumer Law (ACL). Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. the application was unnecessary at the time it was made. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. . The Court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. This may limit your ability to be grantedanother visa. We often link to other websites, but we can't be responsible for their content. "Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us," the spokesperson says. Australian Competition and Consumer Commission (ACCC). When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. We are not involved in the actual transactions between Buyers and Sellers. Customer were "lured by repeated assurances that the only tickets available at the venue are going fast". In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. Viagogo has a consumer rating of 1.27 stars from 1,776 reviews indicating that most customers are generally dissatisfied with their purchases. All transactions are monitored to ensure that sellers deliver through registered couriers such as UPS. the application was made because of a mistake by the applicantand it is withdrawn in writing before a decision is made. Performance & security by Cloudflare. "Other complaints have alleged Viagogo made false or misleading representations about being an authorised ticket seller for certain events. Tickets to the Ashes cricket series were also advertised at $330.15, but sold for $426.81 after fees were added. Viagogo 'refusing to refund fans' for gigs cancelled in pandemic 1. Viagogo AG is an online ticket resell platform with headquarters in Switzerland. drawing in customers with a headline price and then dripping in additional fees during the booking process also known as 'drip pricing'. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Read more: "When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law," Ms Petinos said. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. We care about accuracy. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Why can't I see my order or sale in my account? Can I buy tickets that are personalised with someone else's name on them? 6.1 No Warranty. A Harvard University graduate is the man behind controversial ticket reselling website Viagogo which is being used by scalpers as a platform to scam concert-goers around the world. The official website will usually direct you to the authorised ticket seller. To be eligible for a VAC refund your application needs to have been finalised. viagogo Tickets 4+ - App Store - Apple What is the viagogo complaint handling process? ", "I only became aware when looking at our credit card transactions $1500 for two tickets. Viagogo's business model In 2020, Viagogo were fined $7 million in a court case brought on by the ACCC. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. But when we recently shopped for tickets, we found Viagogo is still up to some of its old tricks. This charge is in addition to the amount originally paid for the tickets. Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News Recent complaints include cases of consumers paying: Ms Petinos said Viagogo refused to meet with NSW Fair Trading to discuss the matters in late 2021. Ticket-holders to postponed events will be able. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. It also failed to adequately disclose to consumers that it was not a primary ticket seller. Our findings are backed up by our sister organisation in New Zealand, Consumer NZ, which recently did a similar investigation and advises New Zealanders to avoid the site. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Dec-23-2017 03:49 PM. The Google spokesperson says Viagogo is now "making clear that tickets subject to resale restrictions may not provide access to the event, ceasing advertising tickets for resale where resale is legitimately prohibited, and ceasing claiming that tickets are valid when organisers and event promoters find them invalid". Genuine tickets had not been available eight months before the match, when Docherty bought his fake tickets on Viagogo. (We were shopping for tickets in section 123. The Commerce Commission announced in August it's taking the Switzerland-based company to the High Court, seeking declarations it's breached the Fair Trading Act. In what appears to be an all-encompassing reach for self-exoneration, the Google spokesperson tells us "we are not the regulator of secondary ticketing". Media Team - 1300 138 917, media@accc.gov.au, Viagogo to pay $7 million for misleading consumers, Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, took action against Viagogo in August 2017, the court found Viagogo had misled consumers, contact their state or territorys fair trading or consumer affairs agency. Minister for Small Business. They can't be trusted. How do I find tickets I've already downloaded? I haven't received an email confirming my order. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. The parent sponsorship application fee cannot be refunded. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. 4.2 Stolen Property. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Also, if the name of the band or performers appears in a black box on that same website, followed by the word tickets, do not buy. They may do that if you make a fraudulent claim. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. The company has been the target of customer complaints, industry backlash and court action overseas. The Viagogo Refund Class Action Lawsuit contends that Viagogo's action is in direct violation of the company's stated policy. South Australia's commissioner for consumer affairs, Dini Soulio, went on record to advise consumers to avoid using Viagogo. To be a member of this Site, You must agree to accept the terms in this Agreement. If a ticket is sold for more than the allowed cap, the event organiser may cancel the ticket and refuse entry to the person who holds it. In the ACCC's case, the spotlight was placed on Viagogo's use of the word "official" in its Google advertisements over two months in 2017, leading many customers to conclude it was an official seller rather than an online marketplace. NSW Fair Trading previously issued a public warning against Viagogo in August 2017. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Warning issued about Viagogo after claims four Wiggles tickets - 9News Viagogo denies withholding refunds for gigs hit by coronavirus ! "Viagogo argued that I couldn't get my money from the sale until after the event, and only if the new purchaser was able to enter successfully, even though I was not the original purchaser of the tickets and had never had them in my possession," Glenn told us. Google says Viagogo's lack of price transparency, last-minute change of currency on prices and pressure-selling approach don't constitute a violation of its rules. Is Viagogo a scam? - Holiday Travel Forum - Tripadvisor Stay informed. In a statement, Viagogo said the platform had been "overhauled" since the court's initial decision. -Explore the world's largest selection of events. name@example.com), NSW Fair Trading investigating Viagogo for unlawful behaviour, Customer offered $500 to take down negative Google review, Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo, CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians, In July 2019, the worlds predominant search engine banned Viagogo because of its shonky tactics, Viagogo is back on Google, but we have evidence that it shouldnt be, Our investigation found that Viagogo is continuing to pressure-sell and is still flouting Googles own rules, misleading consumers by claiming that tickets to certain events were scarce when, in fact, they were only scarce on the Viagogo platform and widely available elsewhere, misleadingly using the word "official" in its online advertisements.
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