I sent them a message on why will I only be paid 5-8 working days after the event, not when the buyer receives them. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. We may investigate complaints and violations of our policies. Rating: File your complaint. list of all forged in fire contestants; brothers taste of asia shut down; john o'mara gangster squad; HERE IS THE MESSAGE U SENT - AND IT ISN'T RIGHT THE PARTY RECEIVED THE TICKETS AND WENT - I HAVE THE RACKING NUMBER AND PROOF THEY RECEIVED THEM - NOW PAY ME MY $900+ 2.13 Ticket Information. As I do not buy concert tickets that often I had no idea this was a scam, payed for tickets was told would receive no later than 3 days before event had to send 4 emails only got a reply from 1, finally found your phone number on the day before concert and called then to be told don't worry? Viagogo probably had to manually procure tickets on eBay or something. Despite numerous unhelpful telephone calls one suggested we went to the 25/6/17 date. 2.11 Collecting Payment. Wanting to cancel sale on viagogo deleted1832113 10 Posted 6th Oct 2017 I put 2 tickets for sale on the website 2 days ago and it was sold after a few hours. 3.2 Other Information. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. I can't afford to lose 100 and think this company is a joke as they seem to be try to avoid payment. [protected]@outlook.com power bi relative date filter include current month; viagogo charge for cancelling sale. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. Try arrived at 12.37 pm through proof of postage. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Search. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. This comment was posted by a verified customer. You may find other users information to be offensive, harmful, inaccurate, or deceptive. 2.15 Claims under the viagogo Guarantee. I can't believe they are allowed to do this and that there is no method of recourse especially when I told them within the hour I didn't want the tickets. We will also add VAT on our fees as applicable. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. However, the next day I received an email informing me that the purchase had been cancelled and I'd receive a refund in up to 10 working days. I asked for a complaints number or procedures Of which I was told "there is none just send an email from the website" Copyright 2017 viagogo. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. To sell your spare tickets: Click on the "Sell Tickets" button on the top right of the home page. Excessive pricing, bad communication & despicable customer service and still no tickets! viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on the Site. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. I want my money back how do I go about this? We will also add sales or value added tax on our fees as applicable. You will need a username and password to access the Site and use the Services. 6.9 Change or Suspension of Site. Can I pick up my tickets instead of having them shipped? 2.3 Username and Password. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. 16 interesting facts about mozart; chi st joseph medical records. Absolutely no empathy from your customer service agent who put the call down when I asked to speak to management. The company, which was founded in London in 2006, has a network of more than 60 global websites with customers in 160 countries. I confirmed the sale and wanted to ship the tickets over. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. 2.8 Notification. Viagogo were not able to supply them at the last minute and offered a refund. Thank you for using viagogo! 2.10 Collecting Payment. I was then told by six people, spanning Friday to Saturday (currently 18:53) that they were about to 'go live' and be able to be sold any minute. Viagogo has advised customers who cannot attend a rescheduled event to. I have received no contact re the rearranged date of the June event. please see in bul point the notes I have made which should evidence the disappointing communication As the concert is yet to happen I wish to have my tickets refunded in full as the full price was kept until it showed up on my bank statement and on my confirmation email, by which time it was too late how do two tickets at 103 each make a total of 283 ? viagogo charge for cancelling sale. 7.5 Miscellaneous. The OP never checked properly on either of their accounts if the listings were cancelled. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Ticket listings are a representation of actual seat location. 6.3 Allocation of Risk. 2.9 a) Exception to Sellers Obligation to Confirm. . Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Piggyback tickets may not be sold in the same listing. I have researched this and found that there are many people out of pocket for the same reason so unless I am refunded fully I will take this further. I called back of which a different agent explained the situation and no tickets were available. Just before I paid for them a huge amount was added for VAT and 'costs'. I cannot believe that I have been charged nearly 80 extra to what was on the final screen at confirmation of purchase. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. Cheers. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. 1.1 Introduction. I want some kind of compensation and the fact you have had my money for months is totally unacceptable. We may investigate complaints and violations of our policies. When I first saw the tickets on your site the price given for these were30 so 60 for two. You and We are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. I'm confused. I want to go to the rearranged concert or receive a full refund as the error was Viagogo's. it says No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. I don't think you've got much to stand on here as you agreed to all of this as part of the service in trying to sell the tickets, I do think it's a little shady if they never told you how much the replacement cost fee would be prior to cancellation; Was there a warning prior to cancellation e.g. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. https://www.businessinsider.com.au/the-incredible-story-of-h. As part of our listing guarantee, should the sale not be fulfilled, viagogo reserves the right to charge the cost . It depends what the tickets are for and whether 50 per ticket is feasible. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. 5.4 Making Adjustments. To post a ticket for sale on viagogo You must first register with the Site. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Hello Editor, Marcus Herbert. The revised version of this Agreement is automatically effective after it is initially posted on the Site. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. How Is Technology Changing How We Treat avarey947? Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. 4.2 Stolen Property. Wendy Martin, I have tried to sell a concert ticket with them. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. If You do not qualify, do not use the Services. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. If You do not qualify, do not use the Services. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. The thing that upsets me the most is the fact that I could have used a different website to buy the tickets, and right now I'd be going to my dream concert. No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. I want a refund off $1393.43 you have taken my money! Viagogo says I've been paid but the bank transfer never took place. Look forward to your response . The event was cancelled for 25/6 due to s terror attack at the Manchester arena. I haven't received an email confirming my order. You will need a username and password to access the Site and use the Services. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). Order number: 9164448 I would like a reply to this email I know I have a 1 in 4 chance of receiving one. A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. 2.2 Registration. Purchased x5 tickets for mrs browns boys in cardiff motorpoint arena for 15.6.17 back in october 2016. To post a ticket for sale on viagogo You must first register with the Site. After reading a lot of negative reviews, I had second thoughts. If you cannot use the tickets you purchased and there is still time before the event date, we advise you to re-list them by clicking on the "Sell" link on the event that you have tickets for. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. I have taken reasonable steps with my phone calls and emails and have no in my view a helpful response to resolve this situation No tickets arrived so on 15.6.17 I rang to be very ridley told there were no tickets available and they had sent an refund & email on 13.6.17 (Of which I never recieved). 2.18 Merchant Description. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. I was very annoyed by this as there was no warning and to make the situation worse when we went to the concert on Monday the ticket office said they would refuse our tickets because you had sold them for an unacceptable amount and they should have been 30 which is what they were selling then for on the door. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). How do I unsubscribe from your newsletter? It's the same with ticketmaster resale, it states it clearly in the t&c's, and it can be a very expensive exercise if you don't go through with the transaction. VIAGOGO scams their customers, DO NOT USE IT. Seriously people need to take responsibility for themselves. So it seems like the extorbitant fee was for them to reorganising another 2 tickets. Please contact me via email or call me. During the weekend I received an email declaring you do not have tickets and will be cancelling our event and refunding the money. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. 2.16 Claims under the viagogo Guarantee. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). If a Seller posts a ticket for sale on our Site, the option is provided to sell that for a fixed price. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. 2.10 Collecting Payment. When We receive an offer by bank transfer, We will check to see if the bank account is valid. Our address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Using the link that viagogo sent me I tried to cancel the tickets but could see no listing on my account, the whole process just takes you round in circles, you cannot contact them if you have no listing but if the problem is there is no listing then you cannot use their online forms. If you can't find your event, you can tell us about it here and we'll add it to our website I bought tickets for my sister and I to going and see Giggs at the Southbank centre last Monday. Viagogo complaint: 50 euro charge of cancelled ticket sale. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. Viagogo either paid a higher price for the replacement tickets or have charged you the full cost of finding the replacement fees without giving you adequate credit for what they received from the buyer. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. HAND Children are the Future. I confirmed the sale and wanted to ship the tickets over. I don't know if I need to talk. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. We often link to other websites, but we can't be responsible for their content. This is not only immoral but must be illegal under consumer legislation. I am incredibly irritated by the atrocious lack of support I've received from viagogo customer service over the past few days. Sellers will be able to see the service fee and taxes on our fees before completing the listing process and thereby committing to sell their tickets. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Today I got a notification from my CC that Viagogo just charged me $197 for the cancellation of sales. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. 3.1 Accurate Descriptions. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. We do not control the information provided by other users which is made available through the Site. I will never use this service again, and you need to remove the 100% guaranteed tickets as this is not correct. You also agree not to separately contact the Buyer at any time for any reason. All sales and bids are final. Editor, Marcus Herbert. So; I went on the hunt again, and found some more decent(ish) tickets for the extortionate price of 500.44 ([protected]) with an absolutely absurd bookin fee, but again, I'm not here about the price, I'm here because, as you can probably guess, early this morning I received another email informing me that the purchase had AGAIN been cancelled.
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