Have a safe and enjoyable experience while visiting Dollywood and remember the following: We do not have a limited activity ticket. You agree to comply with all the applicable rules, policies, terms and conditions ("Event Rules") for each Event. Dollywood: Best part was leaving with a full refund - See 18,438 traveler reviews, 6,604 candid photos, and great deals for Pigeon Forge, TN, at Tripadvisor. Proof of rabies and Bordetella are required at check in. As Dollywood's and Dollywood's Splash Country's schedules vary greatly, please check theOperating Calendarfor specific operating dates and hours. Any person refusing to comply with security and safety searches will be refused entry to the Property. Since the onset of the pandemic, we have closely monitored and assessed virus rates, public health recommendations, regulatory requirements, and agency guidance to inform and implement our safety protocols. Then, identify any shows that you wish to see, locate the appropriate theater, and plan your day accordingly. Dollywood reopened on Friday for its 36th season . Properties, entertainment, shows, craft showcases, rides, attractions, and festivals, as applicablemay be closed due to maintenance, special events, or weather without notice and without liability to Herschend. Please note that changes may occur at any time, based on available public health information. About Our Returns Policies. Visit ourMilitary Discountpage for information on this discount. Changes to season passes. Commercial photography, videotaping, and recording of any kind is prohibited. Check the Status of Your Refund. Park Hours Sign In | Register Search. Refund requests must be made by Jan. 1, 2023. Wheeled mobility devices with less than 3 wheels; Segways; devices that cannot maintain stability and balance when stopped, unpowered, or unoccupied, without training wheels or similar modifications; devices powered by any means other than manually or electrically; devices that travel faster than walking pace; multi-rider devices or devices that exceed 36 inches in width or 52 inches in length. Any park restaurant (this does not include concession stands) can assist you with warming a bottle. The safety and wellbeing of our hosts and guests remains our top priority and we will continue to monitor the situation closely. One adult waits with the child in a secure area (i.e., behind the loading gate or the ride exit gate; a Dollywood Host will direct you to the appropriate location.) Groups refunds will be given in the same manner that payment was made. If you bring your own stroller, they may be carried onto our trams but must be free of little passengers. The new policy allows fully vaccinated visitors and those 12 and under to ditch the mask and physical distancing both indoors and outdoors. We stood in line for at least half an hour behind a large family who did not wear masks. Dollywood welcomes service animals on a leash or harness, but service animals are not permitted to participate in the attractions. Due to the disruption caused by [COVID-19, the recent earthquake, extended power outages, etc. Your child will be measured by a Dollywood Host and given a color-coded wristband which helps you and your children quickly identify which rides he or she is tall enough to ride. dogs). Part of the park's draw is its picturesque setting. Masks will still be required in indoor areas,inticketing areas, at park entry, in lines, on rides and trams, and in congested outdoor areas. Dollywood's Baby Care Center located in Showstreet offers a private feeding and diapering facility. I never saw or heard anyone remind visitors to keep their mask on. Dollywood's Splash Country accessibility page, Make Dining Reservations at Song & Hearth. We do not offer AAA discounts at Dollywood or Dollywood's Splash Country. If it is raining when you leave the Park and your visit is shortened by the rain, you can request a Rain Checkjust ask. Companies are having to dig deep for refunds and some have been refusing, or pressuring people to accept vouchers and the Competition and Markets Authority (CMA) has set up a COVID 19 Taskforce to . You can also view frequently asked questions pages for more answers. Tickets must be upgraded on the day of your group's visit only. Plus, learn more about TimeSaver H2O and how you can enjoy More Time, Less Wait! There was lots of hand sanitizer offered and cleaning of the actual ride. Located in Showstreet, the facility offers several amenities in a pleasant, climate-controlled environment. If you are having an authorization issue on your payment for your renewal, please check the zip code on the billing address within the checkout page. The new policy allows fully vaccinated visitors and those 12 and under to ditch the mask and physical distancing both indoors and outdoors. PIGEON FORGE, Tenn. (WTVF) Dollywood announced it will no longer require reservations for guests to visit its parks. Frequently Asked Questions. Rain checks MUST be obtained before leaving the park. Notably, many members of the Harvard community have been working on campus to sustain the essential services that protect the Harvard . You can view height requirements on each ride page on the website. Contact your local chapter to determine if tickets are available. The Robert F. Thomas Chapel was shored up in spots, received a new cedar-shingle roof and had its entrance/exit ramp widened. Upon such revocation or confiscation, the applicable Ticket holder present on any of the Properties or participating in any Herschend Activities (each a Guest) and all members of their party shall have no right to remain in, on, or about the Property. If events, flights or other travel services such as cruises are cancelled, the ACCC expects refunds or other remedy such as a credit note or voucher will be offered . The long wait for the 2020 Dollywood season is over - today was the first day complete with a variety of new rules and guidelines developed by the CDC. Please contact us at (888) 428-6789 if you need to cancel your reservation. The shows were not open which I was a little disppointed as they could have done tickets for the show & still provide social distancing. Updated as of July 25, 2022. There are certain items that must be returned . Park Hours Sign In | Register Search. Enter the park through designated entrances during operating hours only. We are unable to make exceptions. Country music legend and philanthropist Dolly Parton's amusement park, Dollywood, updated its COVID-19 restrictions this week. DollywoodDollywood staffs three Safety/First Aid Officesone in the Jukebox Junction area near the Pines Theater, one in Wilderness Pass near River Battle and another in the Village area near the train crossingwith medical personnel on duty at all times during park hours. Dollywood, originally scheduled to hold its . More about Returns. Each January and February the Entertainment department conducts auditions in several cities and at Dollywood. We are excited that you are interested in purchasing a new Season Pass! Guests must only use designated entrances and exits and only during operating hours of the Property. Space is limited, and reservations are highly recommended. COVID-19 is a disease that has affected most, if not all, countries in the world. A ticket, pass, or season pass granting admission to a Property or participation in a Herschend Activity (a Ticket) is a revocable license which may be revoked by Herschend and such Ticket may be revoked or confiscated by Herschend with no refund of any amount paid therefor. On Feb. 26, StubHub's general counsel was hailing the company's . Good Question . I will say the tram team was very good about enforcing the policy. At Dollywood's Splash Country, look for Centralized Measuring on the left before you cross the first bridge. Park Hours Sign In | Register Search. 2700 Dollywood Parks Blvd. The Dollywood Emporium, Gazebo Gifts, Mine Shaft, Ranger Supplies, Temple's Mercantile and Hillside General Store have an assortment of over-the-counter medications, sunscreen, bandages and other items that might come in handy. Guests with eligible bookings who have a qualifying COVID-19-related health concern within 14 days of their sailing can receive a refund in their original form of payment without Disney-imposed cancellation fees, or apply their cruise fare toward a future sail date. (except for special events as designated by the Property). Current discount promotions can be found on ourSpecial Offerspage. At this time, masking is optional for employees and guests, regardless of vaccination status.The safety and wellbeing of our hosts and guests remains our top priority and we will continue to monitor the situation closely. After adding to cart, you will be asked for your email address for yourMy Dollywood Account. Doggywood is located adjacent to Guest Services at Dollywoods Front Gate. Financial Assistance for Food, Housing, and Bills. If your child is old enough, designate an easy-to-find meeting place to gather if someone gets lost. Then on that next page scroll down to retrieve your digital tickets. We are planning a family vacation to PF for the first week in August and we always try to go to Dollywood, and like to go first thing when they open for the day. From there you can click/tap "View" for your digital ticket pass. To find out more information please call 1-800-Dollywood (1-800-365-5996) in advance of your visit to speak to an attendant at our Ride Accessibility Center. If youre visiting us with children shorter than 48 inches in height (or youre just not sure), visit Dollywoods Centralized Measuring station located on Showstreet between Rental Services and the Ride Accessibility Center. Cell phones and other devices should not be brought aboard any attraction. Operating hours for the entire season are published as soon as they become available, but are always subject to change. Dollywood is proud to offer dozens of shows and entertainment options throughout the season. Upgrade pricing varies. For more information concerning dining options for Guests with food allergies, please see thisDollywood's page,Dollywood's Splash Country pageor contact our Foods Department at865-428-9428. Passholders who have missed an Installment Billing payment will need to contact 1-800-Dollywood before you can renew your passes. There are no refunds for partially used tickets. In the fall, you might consider weekdays. The ACCC has issued advice for consumers and businesses on their rights and obligations if events, flights or travel services are cancelled due to the coronavirus pandemic (COVID-19), or if people wish to cancel their travel plans. Dollywood was originally scheduled . Our return policy template can help make it easy to generate a professional, ready-to-use refund or return policy. We have all-day lockers available for your convenience at the Front Gate for only $15 for the day.We also have Floating Lockers available throughout the park. Also, take time upon arrival to point out uniformed Dollywood Hosts or Security personnel to your child and encourage him/her to seek help from this individual if lost. Must not wear garments or carry items that display objectionable material in a family environment, including obscene language or graphics. A host will measure your child and given a color-coded wristband which helps you and your children quickly identify which rides he or she is tall enough to ride. The big home rental sites have different policies. Children can ride if they meet the minimum height requirement established by the rides manufacturer to ensure Guest safety. Additionally, Dollywood's DreamMore Resort and Spa guests receive a complimentary TimeSaver for each day they visit Dollywood. Walk, dont run. Dollywood has . Be attentive to your surroundings. Simply use the zip code "37863" on the weather website or mobile app of your choice. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. On Feb. 26, StubHub's general counsel was hailing the company's . They are closed on Tuesday and Thursday and not sure how staffed the call center will be those days. Rocky Top Mountain Coaster Admission Ticket Paula Deen's Lumberjack Feud Show Admission Dolly Parton's Stampede Dinner Attraction, Dollywood's Splash Country Water Adventure Park. Guests may not cross any fences, chains, ropes, landscape areas, or other barriers. Female one-piece swimsuit tops (Guests 13 and older) must be covered with a shirt or other garment. We regularly review our policies to ensure a safe and enjoyable experience at our parks and resorts. Just a short 45-minute drive from campus, Dollywood tickets can be purchased individually or . Family restrooms featuring their own private entrance are located in Country Fair, Owens Farm, Wilderness Pass and Showstreet. The company's 160-acre Dollywood theme park and 35-acre Dollywood's Splash Country water park reopened to the public on Wednesday. Theater seating is on a first-come, first-served basis, so planning ahead can be helpful. Without a reservation, we cannot guarantee there will be availability on your day of visit. Weapons of any type, including without limitation, firearms, ammunition, tasers, pepper spray, mace, and knives (with a blade longer than 3.5 inches), any item designed to be utilized as a weapon, and any item that appears to be either of the foregoing. We reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Event Rules. The fee is $18 for a single; $20 for a double. By. Subscribe to our newsletter, special offers and promotional emails. If you have received a refund on your pass or have a PreK pass, you will need to purchase a new season pass. You will be asked to Sign In if you already have an account or you can click/tap on "Registration" if you need to createa new account. . Dollywood has always been proud to assist our military families. During storms, re-opening will be based on when the weather has moved away from the park. BY MAKING A PURCHASE OF AN ITEM FROM HERSCHEND (EACH, AN "ORDER"), YOU AFFIRM THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT, AND YOU ACCEPT AND ARE BOUND BY THESE TERMS OF SALE. Please see ourGroupssection for more information. Dollywood was founded by Dolly Parton in October of 1985 and opened for its first season May 3, 1986. PLEASE READ IT CAREFULLY. As unprecedented protests against China's zero-COVID policies escalated in November, Li Qiang, the man recently elevated to No.2 on the ruling Communist Party's Politburo Standing Committee, seized the moment. Dollywood is granting those on a case by case . 2700 Dollywood Parks Blvd.Pigeon Forge, TN 378631-800-DOLLYWOOD, 2525 DreamMore WayPigeon Forge, TN 37863Reservations: 1-800-DOLLYWOOD (Option 2)Resort Front Desk: 865-365-1900. If you continue to have issues, let us know and we'll investigate for you. Please call 865-428-9553 or see our Auditions page for more information. Final counts on reservations that include Dolly Parton's Stampede/Pirates Voyage tickets as well as reserved/catered group meals are due 2 weeks in advance. Tickets are not required for Dollywood shows (with the exception of special concerts). Rain Checks are distributed at the Ticket Annex, Guest Services and any one-day ticket window and are valid until the end of the season. Tickets are non-refundable, non-transferable, and will not be exchanged. Get government help during the COVID-19 pandemic with rent, student loans, food stamps, meal programs, funeral expenses, and more. Once the group returns, the adults will swap places with each other. These Terms of Sale (these "Terms") apply to the purchase and sale of tickets, passes, season passes, parking passes, products and services (each, an "Item") by you (or by another on your behalf from Herschend Entertainment Company, LLC d/b/a Herschend Family Entertainment or its subsidiaries (referred to . If you have had a season pass within the previous 3 years, you are eligible to renew that season pass but may not qualify for renewal pricing. With the new "reservation" system in place, I am a bit worried about locking in a reservation early enough to actually get in without knowing what . Coronavirus. YOU AFFIRM THAT IF YOU PLACE AN ORDER ON BEHALF OF AN ORGANIZATION OR COMPANY, YOU HAVE THE LEGAL AUTHORITY TO BIND ANY SUCH ORGANIZATION OR COMPANY TO THESE TERMS OF SALE. At Dollywood, a limited number of ECVs and wheelchairs are available to reserve once you get to the park on a first-come, first-serve basis. Your purchase of a Ticket and entering the premises constitutes your agreement to and acceptance of the Terms of Sale. Social distancing. Below are some resources that may be beneficial to you when searching for the right place to stay for you and your family: Parking is $25 for all standard length vehicles and $30 for oversize length vehicles such as RVs and trailers. Dollywood's Splash CountryAn ATM is located at the front entrance of Riverside Trading Post. Masks will still be required in indoor areas. We will contact you through email with return options if your item is recovered. As a mother of two young boys", "Not everyone visiting theme parks is there seeking a thrill. Use designated walkways throughout the park. on April 12, masks were made optional in outdoor areas of the park where social distancingis in place. PIGEON FORGE, Tenn. One of the country's most popular amusement parks was not immune to the coronavirus pandemic. When members of a group do not meet minimum height requirements, Dollywoods Parent Swap program provides hassle-free boarding of rides and attractions. Dollywood has partnered with Student Life to offer a special price on Dollywood tickets for students, staff, faculty, and their families. If this occurs, please return any forfeited comp admissions/meal vouchers. Several Dollywood eateries offer kids' meals. COVID-19 Policies. DollywoodYes. . Yes, we offer group rates for groups of 15 or more paying Guests. After linking, purchasing or renewing your Pass from within your online account is simple! The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Under their flexible booking policies, the Hilton and Marriott often let guests cancel 24 hours before their arrival. We value your safety. Guest should call 1-800-DOLLYWOOD to discuss specific options. If the pass associated with your account is NOT eligible for renewal pricing and the pass has been voided, you will see the "Don't Renew This Pass" checked and that pass cannot be renewed. Established in 1986. That is a common issue that we have seen. Person upgrading used admission ticket must be present to complete transaction. Check refunds may take up to 15 business days. Passes may not be eligible for renewal if any of the following are true: If you feel this is in error, you can remove that pass from your account and then re-link it. Conduct that is threatening, disorderly, horseplay, unruly, disruptive, profane, graphic, obscene, or in poor taste is prohibited. We strongly recommend this option to expedite your group's entry into the park. Please call (888) 428-6789 before returning tickets for assistance on your groups refund. Dollywood said it is providing refunds on a case-by-case basis within 30 days of the request. With the new "reservation" system in place, I am a bit worried about locking. If and when available, Herschend personnel, pursuant to the rules and policies of the applicable Property, will assist you with kennel accommodations for service animals in cases where they are not permitted to enter rides or attractions. Easy 1-Click Apply (HERSCHEND FAMILY ENTERTAINMENT) Rentals Team Member - Dollywood Theme Park - Part Time Seasonal job in Pigeon Forge, TN. They will not be distributed just because it rains. Dollywoods Parent Swap is easy; heres how it works: The entire group enters through the regular Guest line where the ride Host will explain and facilitate the Parent Swap. (Strollers and/or loose articles are not permitted.) 1. Each Guest grants Herschend the right to film, video, photograph, and take sound recordings of the Guest on Property or during participation in any Herschend Activity for any purpose without payment or consideration therefor. Commercial photography/videography must be approved in advance by Dollywoods Public Relations Team and approved vendors must be escorted throughout the shoot. Ride Wait Times are visible once you are on property at Dollywood. DO NOT enter into any restricted areas including ride perimeters and designated employee areas. Social distancing guidelines will limit the capacity of the parks . Dollywood & Dollywood's Splash Country will issue a rain check if the length of your visit is negatively impacted due to weather. Is there enough for my children to do during our visit at Dollywood, or should we wait until theyre older? An additional amount will be charged for each additional dog sharing a kennel or cottage. They must care more about money then their patrons, because there was entirely too many people at the park. The following provisions apply to the Purchase of all Items at or related to the properties owned or operated by Herschend (each, a Property and collectively, the Properties) or during your participation in any activity led, organized, arranged, promoted, and/ or sponsored by Herschend, whether taking place on the Properties or elsewhere (collectively, Herschend Activities): Make Dining Reservations at Song & Hearth. Harvard continues to place the highest priority on the health, safety and wellbeing of its faculty, staff and students, as well as the wider community. On some rides, other group members may be allowed to ride again for the second half of the swap. After the Parent Swap, Guests will exit with other riders. On Desktop, you can navigate to the account section of the website via Sign In (if they already have an account) or Register (if they need to create an account) in the upper RIGHT of the navigation. Show schedules are typically published no later than two weeks in advance, but are still subject to change. Dollywood is expected to reopen sometime in early June and we know that visitors will have lots of questions about what to expect under the new guidelines and safety measures. You can find your Pass ID as well as your barcode in your online account, too.Option #1: Passes moduleOn your Account Overview page, click/tap on each pass to expand and see that pass's details. Illegal drugs of any kind (including prescription drugs not properly prescribed by a health professional). This is by far the most important change of 2020, one that necessitates more planning on guests' end. Once within your My Dollywood Account, scroll down to the Passes module on the account overview page and click/tap on "Renew Passes". There is no need to call with changes to park admission only reservations until your count is final. Along with ample disability parking, Dollywood Theme Park also provides accessible trams for those using wheelchairs during their visit. Customers might be unsatisfied with their order for a number of reasonsit arrived damaged, they ordered the wrong size, or it simply didn't meet their expectations. The park wqs decorated great and we had a great time. PIGEON FORGE, Tenn. (WATE) Season passholders were the first guests to experience Dollywood on its delayed opening day Monday due to the COVID-19 pandemic. Free parking applies for visits after Gold or Diamond Season Passes are purchased. Do not cross any fences, chains, landscape areas or other barriers. A majority of the Park is level to gently-rolling and is thus wheelchair accessible. Otherwise, your groups refund will be adjusted accordingly. The coded wristbands correspond to the color-coded information displayed on signs at each ride in the Park. All linked passes in your account will be evaluated for renewal. Passholders who have received a refund, will need to purchase a new pass. Next week's opening schedule is 10:00 am M, W, F, Sa & Su, 6. Do not create disruption with behavior that is unruly, disruptive or illegal. Children can ride if they meet both the minimum height requirement and additional rider requirements as established by the ride's manufacturer to ensure Guest safety. Any other items that Property personnel determines, in its discretion, to be suspicious or potentially harmful, unsafe or disruptive. Park Hours Sign In | Register Search. Refrain from fighting, horseplay, taunting or threatening remarks & gestures. Airbnb lets its hosts pick from a range of cancellation . For Dollywood rides, you can also find height requirements on the mobile app. Smoking is strictly forbidden on all rides, queue lines, indoor theaters, attractions, shops and restaurants. Costume masks. Our family went to Dollywood the first weekend in October for their Harvest festival. Track Your Return. Use designated walkways throughout the park. Weather was great, This is the version of our website addressed to speakers of English in the United States. Parents should contact the first available host for assistance if a child is lost. I felt safe reading the Dollywood Covid policy but I felt much less safe when it was not enforced. Herschend is not responsible for duplicated, damaged, lost, or stolen Tickets. Depending on the time of year, some days at Dollywood can be less crowded than others. The coded wristbands correspond to the color-coded information displayed on signs at each ride in the Park. Water fountains are located near many restrooms, or bottled water may be purchased at most food outlets. Please contact us at (888) 428-6789 to make changes to your group reservation. I never realized: Airbnb hosts warn of scam taking advantage of Do Not Sell or Share My Personal Information. We appreciate all of our passholders and have made the renewal process super easy! 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But please let us know if you continue to receive this issue at 1-800-Dollywood. During the colder months, closures are based on temperature. Purchases of Items from Herschend, whether an On Site Purchase or a purchase using the Online Service are referred to herein as a Purchase or Purchases. Lost and Found opens one hour after park opening and closes when all guests are out of the park. Doggywood is a one-of-a-kind, climate-controlled indoor dog care facility located at Dollywood that is offered to Dollywood and Dollywood's Splash Country guests. Making a day at Dollywood a little more convenient for our youngest guests-but, most especially their parents-resulted in the addition of our new Baby Care Center. If you visit Dollywood on Sunday, join us for our non-denominational morning worship service at 11:30 a.m. each Sunday in the Robert F. Thomas Chapellocated in the Craftsman's Valley. For assistance with Dollywood for resort/vacations bookings and tickets, call now at 1-800-365-5996 or Contact Us online.
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