If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. When I called the number on the email, it took me to an automated service. I have already paid $2655 plus $846. The trading power we were supposed to have with RCI was membership takes 45 days to activate, 15 days after you can Points 3,000 . The price level of this organization is high according to consumer reviews. Nothing that the salesman presented to us was With a timeshare resort, units normally have private bedrooms, spacious living rooms, and a fully-equipped kitchen. My husband and I fell for this scam this past Saturday, June 8th, when we were there for the weekend. It was basically, sorry sucker attitude. He was not up front at all. Our friends did, for sure. She gets rude too and tells us she guesses we just like to waste all of our money. Take a screenshot from the USPS and FedEx tracking that it arrived. Theyre also applicable regardless of the comments tone. They responded recently they dont purchase timeshares. The lady I spoke too had no interest. Reverse and return back to what we had, and reimburse us for the waste of our time in full. After researching and finding this site (thank God!) Keep in mind, a timeshare is not a financial investment. Nov 15, 2016. 3000 points may have been enough for a full week in the dead of winter but shoulder season is around 8500 for a week and summer is about 10,650 points per week and more in the newest resort. Some. Palmera Vacation Club headquarters 33 Office Park Road, Suite 219 South Carolina, Hilton Head Island 29928 United States Palmera Vacation Club phone number +1 888 887 2563 0 0 What is Palmera Vacation Club's email addresses? Time share oversere haven't got anywhere yet. We were blatantly lied to about our purchase. Offers void where prohibited by law. How BBB Processes Complaints and Reviews, BBB Serving Northeast Florida & The Southeast Atlantic. Amount Settled: $0.00. RCI members must redeem this exchange offer through the contact center. TUG saves owners more than $20 Million dollars. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Palmera Vacation Club. My next step was going to be to drive back down to HHI with my husband and do it in person but everything I have read on this site does not recommend doing that. Some restrictions apply. From RCI Gold Crown standards, to Trip Advisors Excellence awards, to private communities, easy beach access, and beautiful accommodations, our resorts have everything you need for a luxurious relaxing vacation. Reviews are most valuable when they are original and unbiased. Respectfully, Member Services DepartmentPalmera Vacation Club. Here it is a year and 1 maintenance fee later, no bye bye timeshare. Thats another reason why people buy timeshares because the accommodations are comfortable, spacious, and luxurious! So I stopped paying them, and they took money from my checking account (unauthorized) in addition to the $1K downpayment. Interested in Palmera Vacation Club? I could go on and on about the exchanges we had afterwards as he quickly became hostile and berating but what's the point? They sat us down with our salesman in a large room. Argentina Australia Belgi (Nederlands) Belgique (Franais) Fla. How do they get away with this? My husband and I are both smart people and we feel so foolish that we jumped into this. In Sept 2021, I was called about purchasing a two-day vacation that started on any Wednesday throughout the year. World renowned for it's golf and tennis, Hilton Head also offers a variety of water sports, miles of bike . The travel prices the salesman Amount in Dispute: $1,500.00 Read full review of Palmera Vacation Club. They told me that they would sell my current time share and would send me a check in three months for $17,000 which would pay for the Palmera time share. They lied that we could be able to sell our Bluegreen Points (not one call in about a year). We were asked simple questions in the beginning like How much do you spend in a vacation a year..where do you like to go? Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. available to us. When you compare the average cost of a timeshare with 60+ years of vacations, the savings are clear. I am respectfully asking for a rapid response. He then asked us why we wanted to cancel, and we wanted to be honest so we said that a few simple internet searches revealed a lot of negative publicity about this "company", so we decided it was best if we cancelled. My dad had this happen and he called them and said he was not paying anothe dime. Plan your next journey with RCI Cruise and leave port with the lowest fares, an exclusive up to $1,500 to spend on board, and more deals. *****. If you enjoy the TUG website/forums or found value in the information you learned from TUG. true. Featured review. JavaScript is disabled. Hopefully the refund will post in a couple days! Somehow he was trying to make us believe that a $400 monthly payment (the loan), along with the annual fee, along with $179 to book a place was the same thing as when we pay out of pocket to go on a family vacation of 4. No. World renowned for its golf and tennis, Hilton Head also offers a variety of water sports, miles of bike paths, wonderful restaurants and great shopping. Re: Palmera Vacation Club 4 years ago Save I am having the same problem. This was enough to scare us away. After being told they could take a trip to Hawaii, the couple went back home to Alabama. The letter I sent via fedex was received by someone at PCV this morning. Sleeps 8 . Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses. Working hours Sun 9:00 am - 5:00 pm After about another hour, I finally got through to the right person. We bought 2000 points, in which the salesman told us and the other couple we were with, would get us 2.5 weeks per year in a 2 bedroom suite. If you don't get this refunded in a reasonable timeframe, you can dispute it on your credit card and send them a follow up notice with the tracking and a copy of your rescission letter that this is cancelled. He then went away for several minutes and finally came back with a credit card receipt indicating a full refund. Useful. Pay only $199USDon your exchange fee when you book select Orlando resorts. As a world-class vacation exchange provider, RCI is focused on bringing members flexibility and choice. Does anyone else have experience with this and any advice? Please visit RCI.com for details. Were prepared to leave until our salesperson (professional liar) told us that they would buy our timeshare and that the $16k could be used to buy a membership at Palmera. Palmera Vacation Club. I even saw some stuff abour class action lawsuits. In We purchased a 3000 point timeshare for $12, 500 from Palmera After the tour, we had to go back to the office and he kept trying to convince us. Login. Of course, this was not mentioned. Coral Sands is situated perfectly in the heart of Hilton Head near Coligny Beach. I paid over $4,000 to get rid of my Bluegreen ownership, See All Timeshares / Vacation Rentals Conversations. Websites:There are no additional web sites. more, You seem to have JavaScript disabled. Our Palmera Vacation Club Resorts are the best of what Hilton Head Island has to offer. Like all the other complaints prior to me. Buyer Beware!!!! Re: Palmera Vacation Club Discuss the issues you have had with Palmera Vacation Club and work with their customer service team to find a resolution. You must log in or register to reply here. Please let me know about a class action lawsuit against Palmera if one exists. Hawaii Seller of Travel Reg. It didn't matter what information they had provided, either verbally or written, the contract was all that mattered. You wont have to exchange your vacation week or points. At our age changing made sense if this transition occured. I have bought into a time share that is on a points system, where a certain amount of points buys you a certain amount of weeks. Your contribution should be yours. They have their own points system to be used within the resorts that are on Hilton Head. The Mitchells signed a one year contract with Vacation Inspirations at a price tag of more than $5,000. Contact them directly! What is Palmera Vacation Club's Facebook? Resorts with mandatory all-inclusive fees require the fees to be prepaid at or before check-in. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. would get enough money to pay off their time share. I cannot imagine having to get ahold of someone if I was an actual customer with Palmera. Verified customer. I got a call in January. Start a new search, then select a related item from the autosuggest. RCI and related marks are registered trademarks and/or service marks in the United States and internationally. We are now well past that Friday and repeated calls only gets me to LeAnn, Director of Member Services and her voicemail. Desired outcome: Most owners do in fact love their timeshare , but sometimes our lifestyles change or we just cant vacation like we used to. We would send texts to our "salesperson" and she was very prompt in answering until day 6.then disappeared and we cannot get any answers anywhere. The travel prices the salesman ok, so we bought into Palmera a few years age stating we could have unlimited "smart stays" and were also able to grant them to any of our guests without us having to be there. We are trying to find a way to resolve this as I have heard there are many complaints against Palmera. Like a free stay and Hilton money? Extra VacationsSM getaways prices are based on a seven-night stay. The trading power we were supposed to have with RCI was incorrect. They get it for a discounted price and also cruises and tours and different trips like that, that most people would want, Sharon Mitchell said. The overall rating of the company is 2.0 and consumers are mostly dissatisfied. One thing I have now witnesses and everything was recorded just last year before COVID 19. a 5 week time share at Island Links Resort in Hilton Head, SC. They provide families with lifelong memories and incredible vacations, which is why people buy timeshares. This offer only applies to new reservations. This business is not a member of Business Consumer Alliance. Everything was going ok. Our salesman told us that he would never buy a timeshare and that this was wasn't one. Already have an account? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. After purchasing, I was told to just click Book Me and schedule my trip. My husband asked him a few questions that I know the salesman lied when answering (especially after reading some of these other comments). A timeshare is not what you may think it is. Scam Clue 5: A promotion that poses as an investment. Also publication TIMESHARING TODAY. Palmera Vacation Club has been in contact with Ms. ***** File No. We asked plenty of questions, figuring 4 heads were better than 2. With the average cost of a timeshare, you will have already made up what you paid for and more! Nothing that the salesman presented to us was true. When I called Palmera reservation services I explained my issue and was told the complaint would be brought up in the Friday Manager's Meeting and I would get a call that Friday. We didn't start to look into it more until we got home Sunday night. They were looking for Maintenance fees. What is Palmera Vacation Club's Instagram? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. In fact, you can travel to4,200+ RCIaffiliated resorts in 110 countriesaround the world.*. The first was several years ago when Coral Sands (now Coral Resorts) was run by Reba Management Company. We have called 6 times-- always get a rep--but they do nothing --left 4 messages with their manager--not one returned call, have a email chain of over 12 emails--where I have made it clear--that I will not be continuing with the contract because what I was sold, is not what I am getting--or not getting. This review was chosen algorithmically as the most valued customer feedback. Login to participate on the website. Score a Best Price Guarantee and up to 60% off of 600,000+ hotels worldwide. One of the many exciting benefits of your RCIsubscribing membership is the ability to expand your options for vacations beyond thePalmera Vacation Club portfolio. It wasnt high pressure, but it was a little pressure to a kind of go ahead with the contract, Sharon Mitchell said. In may 2019 i received a blank form from mr sheldon his contact is 843-842-2490 ex 227 requesting me to sign and return the document back to hm. I am also going public and slamming Hilton Head with their presents and how they lure vacationers in for a so call deal of a life time offering free $100 and $200 Visa cards just to hear their spill, at least that what we were offered while on Vacation there. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Well after 35 days I finally got my information, and guess what--they lied--I know this is a shocker to most of you ( sarcasm intended ).. VSI the company that supposedly sells your previous timeshare is also irreputable. This is the version of our website addressed to speakers of English in the United States. And we prefer to vacation by ourselves instead of as a group. We know of no licensing or registration requirement for companies engaged in this company's stated type of business. Respect the privacy of others. I would also send a copy via USPS certified mail with tracking today. He pulls a skeezy car salesman trick on us and tells us that he spoke to his manager about us and he is allowed to give us special access to extreme discounts that he normally isn't allowed to do, but it's a special circumstance and he really wants to make us happy. Registration as a Seller of Travel does not constitute approval by the State of California. Need to file a complaint? Palmera Vacation Club complaints View Full Report 33 Office Park Road #219 Hilton Head Island, SC 29928 | Get Directions (888) 887-2563 http://palmeravacationclub.com File a complaint in less than 5 minutes! With points, you have the utmost flexibility with booking trips where and when you want. Palmera Sales rep. Joe Pepitone stated the $128.21 takes care of "no more exchange fees or maintenance fees" and confirmed I have purchased several more points for even more vacations with much more availability. He showed us the availability for the following year during the same week we purchased. Her request to surrender her Membership was received and acknowledged, via email, on August 29th, 2022 that the request has . I want to close my bank account in hopes of getting away from these vultures. Contributions should be appropriate for a global audience. The BBB has this "company" graded an F with a multitude of unresolved complaints. All-Inclusive resorts may charge a mandatory all-inclusive fee. The Mitchells say during the presentation they were shown first class locations for condos and hotel rooms. Write reviews, ask and respond to questions, So glad I read this We are going to a tour tomorrow We did end up getting ou $850 dollars backthankfully we were within the five day grace period when we canceled. Write reviews, ask and respond to questions, purchase it back from us. Check the spelling of your query. Vacation Club. Consider how much of your income goes towards bills and what you have left over at the end of each month. After the sales pitch we talked and decided this was a good deal and put down 10% or 850.00 deposit, and were told we would get information in about 30 days. The cost, fees, points, maintenance yearly, I want to give it away, We just want to walk away from the contract. Click here to get notifications about new complaints of Palmera Vacation Club. Copyright 2020 Business Consumer Alliance All Rights Reserved. There is so much we were told that just isn't true and I can go on and on but I blame myself for listening to his sells pitch. We have excellent credit and I don't want this to ruin it! Hilton Head Island boasts natural beauty along with a playground of outdoor activities. Desired outcome: I am old and cannot afford to pay for this time share. I am one of those seniors who purchased on the promise that they would sell current time share. Theres nothing worse than a cramped hotel room and lack of personal space. You May Like: What Is The Cheapest Caribbean Vacation. Down and my maintenance fee. No: TAR-6309. CRI measures the company's customer satisfaction abilities through BCAs complaint mediation process. We were very leery coming into it since we've heard (and read) many unpleasant stories about "timeshares" (although I realize that there could be some good ones out there no doubt). Attended a presentation at Palmera with no intention of buying anything as we already have a week elsewhere that we were considering disposing of. This was a hassle no doubt. No travel service of real value is ever free. 602357907. Initial claims often can offer some early scam clues: Scam Clue 1: The promotion is claiming that youre getting something free. Why stay in a hotel when you can stay in a fully equipped villa with a washer & dryer, entertainment centers, TVs in bedrooms and living room, DVD players, all kitchens utensils and tableware? The main reason that we agreed to purchase this timeshare with Palmera Vacation Club was because the sales representative insisted that not only would he help us sell our Wyndham and Hawaii. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Palmera Vacation Club Customer Service. Some systems only allow USPS. I just feel so bad for all of the people that get swindled by vultures like these. He asked a lot of questions about our lifestyle and vacation preferences and we had good conversation. After I selected the # from the automated message, the phone just rang and rang and eventually the call would drop. Vacation Club membership. This post has been removed at the author's request. Check out Palmera Vacation Club's Instagram pictures and videos at, P.O. A timeshare is also a guarantee to vacation every year, and you pay up-front for a lifetime of travel. Why stay in a hotel when you can stay in a fully equipped villa with a washer & dryer, entertainment centers, TVs in bedrooms and living room, DVD players, all kitchens utensils and tableware. After checking in we were paired up with the salesman. Don't have an account? Need to find a different location? We bought 2000 points, in which the salesman told us and the other couple we were with, would get us 2.5 weeks per year in a 2 bedroom suite. I'm tired of the lies. Cancel.We want out of Palmera. I happened to read your post at dinner the very night we bought, and that prompted me to dig a bit further. Villagroup time share resorts count with different recreational spots like pools, tennis courts, gym, spa & nearby golf course for you to enjoy and experience a relaxing vacation in a place where you can find from villas to condos, suites and penthouses, all for public in general there is no only members area. Not only is the average cost of a timeshare much lower than your lifetime of vacations, but timeshare units offer much more space than the typical hotel. Who better to tell others about the free breakfast, friendly staff, or their comfortable room than someone whos stayed at the property? We wouldn't budge. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. The salesman (won't name him yet) but he lied to us severely so we had my family go down to Hilton Head and asked for him as if they were Interested and they were told the very lies we were told and with several friends and family hearing all this and then taken for a tour of what type rentals in Hilton Head they could get with 3000 to 4000 points and it is available all the time, very nice Hotel 2 bedroom pool side. He purchased from previous individual owner 10 years ago. Write reviews, ask and respond to questions, Read full review of Palmera Vacation Club. On our way down to Hilton Head, we were a little bit behind schedule. product but we could spend more $ and upgrade. Category Timeshares & Vacation Clubs. My wife and I were invited down to Palmera Vacation Club on Hilton Island to review and listen to a presentation of different timeshares types of vacation programs being offered. Login. Thank you! Bluegreen Points are like flypaper trying to get rid of them (I would recommend against buying them also). The big-dollar travel clubs are the ones should be subject to your scam scrutiny. Submit a complaint and get your issue resolved. Palmera Vacation Club is rated with a C rating from Business Consumer Alliance as of 2/18/2023. Judging by everything I'm reading, nothing has changed and they are still lying. Know they have sent the timeshare to a collection agency and we have no clue on how to resolve this issue. It has been over 9 months. Time Shares. Heres what you need to consider: You May Like: Disney Vacation Club Luggage Tags. Based on what clients have told us when requesting for our help, we decided to let people know hereby about the complaints received day by day and how people have been affected by Villa del Palmar. He would say that "we are his black sheep" (since we wouldn't buy his time share) He said if he could get 2 people out 6 he saw that day to buy into it.it was a good day for him (money-wise). Mr sheldon kept on with his attack he threaten to f- up our credit. Recent Reviews ComplaintsBoard.com is a leading complaint resolution website on the Internet. The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. The confirmation email said that if we were going to arrive after 5pm we needed to call a number. We have finally got into the full site--its as big a scam as you have ever seen--the 2000 points get you nothing in Hilton head --anytime--they told us to use "Smart Stays" --not one available for the next 45 days --anywhere at all--tried their escape part--that is the RCI exchange--only thing available for the 1000 points they claim =-- are so far from where we want to go and 3 star resorts--would never book them--so the question that I keep asking is--what exactly was I sold? My son in law own(s/ed ?) Clear all In Sept 2021, I was called about purchasing a two-day vacation that started on any Wednesday throughout the year. The Palmera membership also included a Quest Reviewers write the most about Palmera Vacation Club Timeshare Selling and give it 1.7 stars out of 5. Submit a complaint and get your issue resolved. To use our mobile site, please enable JavaScript. If I were you I'd get out of there as quick as you can. Offer void where prohibited by law. Load More; Browse for Rent Browse for Sale Add Your Property. Remove some or all of your filters below. At RCI, we understand that no matter how busy life gets, you look forward to the time that you set aside each year to travel to your favorite destination or a brand new one! They knew the things to say and they encouraged us to come and listen to their sales pitch, Steve Mitchell said. Check the complaint history, rating and reviews on this company. Fla. With points-based ownership, timeshare owners can use their vacation points as currency, to spend as they wish. He also kept trying to convince us to buy a package that we couldn't afford and rent our time to people. If you didnt knowingly sign up for a sweepstakes run by some outfit that had terms and conditions you agreed to, any out-of-the-blue winner notification is almost surely a scam. Type in the email address you registered with. Palmera Vacation Club 5 years ago Save I have bought into a time share that is on a points system, where a certain amount of points buys you a certain amount of weeks. The Palmera membership also included a Quest Vacation Club membership. Palmera Vacation Club Members Association, Inc. If we can verify it in our system, an email will be sent to you with your password. Desired outcome: Hawaii TAT Broker ID #TA-023-193-6000-01 We bought 2000 points, in which the salesman told us and the other couple we were with, would get us 2.5 weeks per year in a 2 bedroom suite. To be updated with all the latest news, offers and special announcements. The latest review amount billed was posted on Feb 28, 2023. Palmera you have take advantage of to many families and it is time for answers. Barcelo/occidental vacation club is a rip off. Copyright 2020 Business Consumer Alliance All Rights Reserved. From RCI Gold Crown standards, to Trip Advisors Excellence awards, to private communities, easy beach access, and beautiful accommodations, our resorts have everything you need for a luxurious relaxing vacation. Click here to get notifications about new complaints of Palmera Vacation Club. The Right to Cancel states "If you decide to cancel, you must notify the seller in writing of your intent to cancel by sending notice by certified mail, return receipt requested, or by another verifiable means, to" Hopefully I have covered all the basis by sending both FedEx and USPS certified. No response. Everything you need for a luxurious relaxing vacation. You can call member services, leave messages and never get a call back. With that said, we want to reverse this ordeal and return all funds as we were misled, given the wrong information, and falsified contractual information. Palmera has an "F" rating with the BBB. Contact Information 33 Office Park Rd Ste 218 Hilton Head, SC 29928-4655 Visit Website (843) 842-3490 Customer Complaints 20 complaints closed in last 3 years 10 complaints closed in last 12. Seller of Travel Reg. Someone's going to jail and it isn't me. Palmera Vacation Club ranks 198 of 1943 in Real Estate category. Then I finally did get through to someone and it was the "reservations department" so she gave me a different number entirely to call. I would give it back for free just to get away from this joke but what I have decided to do is to take this up with the State and with signatures from all the people Palmera has cause grief to. Etc. get quotes and more. It may not display this or other websites correctly. In the heart of Charlestons historic district, storefronts of Wholesale Escapes on South Market Street and Vacation Inspirations on Meeting Street offer information to tourists. We were told that we could go anywhere in the world for a week for about 179$ (the 4000point option) ..we were like "this is a great deal" We asked many questions about all the other fees and he would not answer us straight. One of the worst decisions of our life. Book by 8/15 for travel through 12/15/22. How do I get out of this? Called better business and state of SC. In Share your photos and videos with others to prove the truth of your words. Read employee reviews and ratings on Glassdoor to decide if Palmera Vacation Club is right for you. get quotes and more. We are trying to book a vacation but can't and hopefully won't lose our booking do to the lack of communication on their part. We know of no other matter or practice relating to this company that may assist you in your consideration of this company. We are dedicated to delivering vacation memories that last a lifetime. Where can I get more information about the class action lawsuit. How much do you spend normally on your hotel? The only outcome youve been selected for is a fleecing. get quotes and more. About 68% have two or more bedrooms, giving families room and space to truly unwind and relax. No. Also Check: Free Vacations For Cancer Patients. Our last conversation which toke place on aug 1 2019 mr sheldon referred to me and ms shone course as two miserable mother f--ker he also told me to go f myself and that he was trying to help me get out off my financial responsibility and i was too stupid to realize it. You may think of timeshare as being an outdated thing-of-the-past, but the timeshare industry actually continues to grow every year. All my nightmarish thoughts include PCV charging my card for membership fees, this loan payment, etc. The first clue should have been that the Quest Making a full refund, as the consumer requested, Refuse to adjust, relying on terms of agreement. Write reviews, ask and respond to questions, Palmera conveniently froze my account when I was late paying my unbeknownst previous maintenance fee for 2021 only because nobody responded to me when I was questioning the invoice. Branch address 33 Office Park Rd Suite #218, Hilton Head Island, SC, 29928, US. Plus, you can even save on dining when you have the option to use a kitchen for home-cooked meals. CHARLESTON, SC A Live 5 News investigation has uncovered dozens of complaints filed against businesses that sell timeshares and luxury vacation packages. On july 8 2019 mr sheldon fed/ex me a 3 page quit deed contract to be sign and notarize which has been completed, signed and notarized on july 18 2019 but i have not yet mailed it because prior to his request mr sheldon and i had multiple conversations on the phone about reimbursing me with a 3 night 4 days vacation at hilton head and a 7 day vacation at any of r.C.I 60 properties i have not received it yet.
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