They changed our seats! Surprisingly decent food and more than expected. Atleast, i hdve decided not to travel by this airline. This isnt a huge deal, as your connecting flight within Europe will probably be relatively short. Passengers enjoy AC power outlets for charging devices and on-demand TV. D) Why are Lufthansa personnel not offering their supervisors but become angry and send you away to come back later or threaten to call the police ? Lufthansa airline completely ignored all the information presented to them. Heck, I remember being able to get a GT free of charge on the As a LH senator (dropped to silver right before pandemic) who you used to be a big fanboy, the appeal of the airline is rapidly disappearing. You also get a decently priced on-board snack/drink selection with LCCs, unlike LH Group airlines, Oh, I would go as far as to say Lufthansa has fallen behind Ryanair, Easyjet and Wizzair on European flights. Free seat selection upon checkin for all passengers, free drinks and snacks on KLM/Air France and a free suitcase for Elites on all fares starting from Flyingblue Silver. Just told me I couldn . The only thing I dont blame them for is their current business class product. Since I posted we have called Lufthansa 4 more times in an effort to resolve our issue. Not Lufthansa, but I also had this happen with Uniteds codeshare with Turkish. See more about our ethics policies here. Booked flight for my wife and myself from Charlotte to Munich via Lufthansa for a trip to Verona. Now, you have more time to plan your trip while securing the flight for your expected dates. I Called Lufthansa to find out. Easily compare prices for carriers, arrival and departure dates, airplane cabin class, and more when you book with Expedia. What does this mean? The amendment fee does not create an entitlement to the selected seat number or category. Please contact Lufthansa as soon as possible after your flight for any reimbursements. Absolutely ridiculous they are a 5 start airline. standard seat, seat in the preferred seating zone, seat with more legroom). CarolGreat story. Not in terms of fares, but in terms of passenger experience. When does the Skytrax rating get updated? (Easier said than done, my home airports are FRA and DUS.). their Companions). For the time being I cant totally avoid LH or OS but I am starting to consider other options, even if it means a connection or inter-European flights. You can also book a hotel or a rental car directly, or even take out travel insurance. C) Why are you agents playing some ridiculous game of ping pong with sending customers back and forth to different gates ? Furthermore, when you book an award ticket as a Flyingblue Gold/Platinum for someone else, they will receive all your elite benefits (lounge access, suitcase, skypriority) even if you don't fly with them. Saturday, the airports are likely to be extra busy. Lufthansa Booking +1830299 (3190 . As I recall it worked out OK, I got an aisle seat and sat with my wife, but it was not in our originally assigned seats, but for the stress it caused us that was the last time I flew Delta to Europe, and I decided to never book directly with Air France, either. And add to that the Ticket Service Charge of about 25 EUR LH is now adding for ticket purchases in their own website!!!!! I have confirmed seats for those chosen seats weeks in advance. As most Airlines around the globe have been charging this fee for a long time, I fully understand. Visit www.lufthansa.com for more information. You can make an advance seat reservation, rebook or cancel a flight, request special meals and book a Rail&Fly ticket at Please note that refunds cannot be issued directly at the airport or on board the aircraft. If I book it all on United.com I get a really reasonable price, and can upgrade to economy plus for minimal $$$ on the United flight and cannot get seat assignments on the remaining flights. I can see the seating part of the interface, but the link to change seats is gone. You are capable of reading and understanding instructions and of complying with the orders of the crew in the event of an emergency. Tends to be rather punitive against all that didn't pay fantasy prices for a shit product that honestly has little differentiation left to LCCs. Have connected through MUC a few times from non -Schengen countries and no issues at all. Others too. Seat . ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81445337', '');}, 'log_autolink_impression');airlines, via Brussels, inbound with LH via Frankfurt, only leg possible for seat reservations is Frankfurt > BHX, any reason why were unable to book seat selection for all legs? Here you will find all information about the seat reservation fees in Economy Class. In past i have travelled by Lufthansa many times when it was considered one of the best carriers. If they apply this to SEN, I will try hard to avoid LH wherever possible. Fares that include a large carry-on usually come with some kind of a decent seat included, plus "priority" boarding. Some airlines do not allow you to pick seats if you don't book from their own web site. So not even buy on board or a choice of beverages is available. Isnt the stamp something they find on their own when they flip through you passport when you depart? Starting June 21st, the German carrier will charge a 25/$35 fee for anyone looking to change their seats in Economy Light. After checking again,they told me no, they see the payment but it is now too late. February 8, 2022. lufthansa seat reservations are not possible on this flight Those traveling Economy Light, the base fare, will now be randomly allocated a seat and have to pay to change this. Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. You can see the exact position of the seats on the seat maps. While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. * Sale, rebooking and refund of ASR on codeshare flights is only possible via the operating carrier. You never know what it will be. To avoid a fee, just scroll to the bottom of the page (without clicking on a seat) and click the orange "continue" button. Lufthansa seat reservations for Economy Class passengers, Seat reservations for Premium Economy, Business and First Class, Seat reservations on flights that are not operated by Lufthansa, Lufthansa Regional or Austrian Airlines, Conditions for Lufthansa seat reservations. What if one refuses to do so? : 0 800 - 83 84 267. The only time Ive had a problem was an AF Delta meds and actually I was on Delta but checking in at Air France, first the Air France agent tells me you arent allowed to reserve exit row seats and when I showed her the print out of the reservation with the exit receipt, she grudgingly gave me back my seat. Posted by Darcy. I had extra time so I waited for them to open. The 50/$70 'amendment' fee on roundtrip flights could be a huge factor for those choosing between full-service Lufthansa and low-cost airlines on shorter flights. I have just noticed heightened scrutiny since the beginning of the year. Up until now, it has been possible to select a seat at the time of check-in when booking an Economy Light fare, from all remaining unoccupied economy seats. Stay connected with the latest travel, aviation, and credit card news. Review: EgyptAir Lounge Cairo Airport (CAI), Lufthansas Boeing 787 Business Class: Exactly As Expected. Probably to facilitate service, again at the expense of customers. 5 years ago. Now that I live near Dresden, they are the main airline from here but in a week I will be driving to Berlin to take a different airline to New York. Even in economy premium I have to pay 65 euro per flight segment to reserve a seat. Most helpful comments ( as chosen by the OMAAT community ). Adios Lufthansa. Our main flght attendant was funny ,seemed to enjoy his work and was professional. I will not travel Lufthansa next time seat selection policy is totally wrong. Sure, the cheapest ticket on LH is a bit better than the cheapest ticket on FR, but if you go for FR's Regular or Plus fare, the product is better than LH Economy Classic and it usually costs much less. He refuses. I paid nearly 60 euros for a preferred economy aisle seat on my last long haul from FRA to YVR. I had to check in, pick seats, and make amendments on two of the airlines with no problem. This is actually not that atypical for basic economy in general. Meanwhile, on the Lufthansa, the ability to choose seats suddenly disappeared. She came back. In past i have travelled by Lufthansa many times when it was considered one of the best carriers. Since 2016 for flights to Europe I have exclusively flown American Airlines on their planes, and I have never had an issue with lost seat reservations. Of course, you can choose the remaining seats free of charge as soon as check-in for the respective flight begins - usually 23 hours before departure. Wont recommend anyone to fly with LFH. 20% of the group can be cancelled free of charge up to . This is stated on their website that they do accept this but you have to claim this at the check in counter at the time being. You'd lose some money, then, because Lufthansa Group's primary competitors are ULCCs, and even they tend to be somewhat reasonable with ancillary fees. Well with the substandard business class, increasingly frugal catering and poor service, soon passengers may decide to avoid Lufthansa itself. Upgrades for codeshare flights** marketed by United but operated by Lufthansa ("LH") may be available and can only be requested by calling 1-800-UNITED1 within the U.S. and Canada, elsewhere call your local . Of course, he proceeded to tell the flight attendant just exactly how important he was to the whole health of Delta airlines. It could be that when you check-in for your flight (online and at the airport), the seat mystery will clear up. If not then call the operating airline. To the point of even threatening the Police. It was my favourite Airline for many many years. A client support delegate will be glad to help you. Like that old Seinfeld episode when Jerry rents a car Lufthansa knows how to take the reservation (and the money) but does not know how to hold the reservation, which is the point of the reservation! Lufthansa, Austrian, Swiss, Brussels, LOT and Other Partners | Miles & More - LH seat reservation not possible. more, You seem to have JavaScript disabled. You can also use this number to change or cancel a reservation, check in for your flight, or get help with any other issue you may have with your travel plans. LH seems to have given up any pretention to remain a high quality airline. Now, it is deteriorating in on line services and booking flights. When I get to their website it now says no seat reservation are available for this flight. Others too. WOW ! Lufthansa Operations need to be shut down. Your boarding pass in conjunction with a valid ID is valid as a ticket for the Lufthansa Express Bus. 5 star? At the Austrian Airlines Service Center. I just checked in for our light on United and they send me to Lufthansa to reserve seats. After 1.5 hrs. I guess those passengers either don't care or they don't feel the same about LH being racists :), But can you still get a kosher meal on request?! I'm going to call Lufthansa and make sure everything is ok, I guess, but I had not having assigned seats. Please note that a confirmed Lufthansa seat reservation does not legally entitle you to a specific seat on board the aircraft, but only to the selected category (e.g. In Economy Class, Lufthansa offers you the option of reserving a seat with extra legroom on almost all types of aircraft. Lufthansa has lost its good reputation as it used to be. I've had previous issues similar to Jojo Rabbit's. As a Lufthansa First Class or Business Class passenger, seats are reserved for you in the train's 1st Class compartment. I go to the gate agent and ask for help. Pretty soon, they should all be wearing Black Shirts and a Swastika. With hubs in Frankfurt and Munich, Lufthansa flies to nearly 200 destinations across the globe. Have you tried getting the PNR(record locator) for the Brussels Airline flight and going onto the Brussels Airline web site to see if you can do it that way?? Lufthansa was a problem. Benefits. Lufthansa points out that it includes one 8kg carry-on bag and snacks with its fare, two offerings that are chargeable in low-cost airlines. I think we will go back to our pre covid routine. I flew with them last month for the first time. When I got on the plane, there was somebody in my seat. Any free seat assignment option for *S or *G? Lufthansa is the worst perpetrator for failing to honour even paid seat selections when you've booked a K fare. If the fare code allows seat selection, either included or with a fee, then yes, 90% of the time, you can use the Reservation Number/Record Locator to look up the reservation on the airline's web site and also add it to you profile. Saturday, the airports are likely to be extra busy. After login, you will get an overview of all your bookings in your profile and you can manage these quickly and easily. Now I make sure to note the relevant page when they make the I can't find your stamp claim. Answered: So I just upgraded my flight with British airways from London to South Africa that leaves in 3 days and there is no seat available to select. What are Lufthansas Economy Light fares? I used that to log into the Lufthansa website in order to purchase a seat on the flight to Valencia. Using your booking code you have access to all your flights. Per Lufthansa website. First spotted by One Mile At A Time, Lufthansa has a new seating policy that brings it far closer to its budget competitors. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81445337', '');}, 'log_autolink_impression');airlines, via Brussels, inbound with LH via Frankfurt, only leg possible for seat reservations is Frankfurt > BHX, any reason why were unable to book seat selection for all legs? At least with the ULCCs, you can select a front row/exit row for 20, or other good seats for 5-12. As a LH senator (dropped to silver right before pandemic) who you used to be a big fanboy, the appeal of the airline is rapidly disappearing. To reserve seats in emergency exit rows, the following conditions apply: In order to ensure safety, Lufthansa is, before departure, entitled to assign a different seat to passengers who cannot meet these requirements. If they keep on the same track as they are, theyll be doing all sorts of nasty things before too long, such as banning Jews from flying, just you wait and see. At 25/$35, Lufthansa's prices are outrageous on a short-hop across Europe and can only be argued for a long-haul service. I do think its particularly noteworthy how Lufthansa describes this as of course (Selbstverstndlich in German), essentially suggesting that it would be ridiculous to have any other policy. I go to the gate and find that I have been pushed all the way back into the airplane without notification nor explanation. The only improvement was that we were able to get connected quickly. Currently, seat selection is free during check-in, 23 hours before the flight, and paid at any . You change your seat, but the new seat is cheaper or free of charge. If youre Star Alliance Gold you do get one free checked luggage, it is just not indicated inside the app or during online check in. For example, seat prices on Ryanair cost as little as 3 ($3.2) and rise to 14 ($15) for extra legroom options. Honestly they had the second worst economy product in Europe- slightly worst then SAS and mildly better then Iberia and BA. Air Canada immediately reserved adjacent seats for free (owing to kids) as part of the booking itself. This upgrade is not valid on flights operated by other airlines. Its been entirely left out that this only affects inter-European flights (not international/transatlantic flights). Using United as an example, you can actually go to their website, look at your reservation, and see both the united pnr and the operating airlines pnr. I tell him no, I dont think so, I've travelled for 50 years and this is not normal. Im afraid Lufthansa has lost my chose of traveling. United in Pdx did a fabulous job of getting my bags to Pdx and sending the over 80 miles to my house. You can also update your saved preferences, contact and frequent flyer details at any time. Sadly for passengers, it seems like the only thing to do is take a hard look at which flight to take and brace for a middle seat. While Lufthansa uses the phrase "of course" while explaining the policy, the real reason behind the policy is obviously to boost revenues. Just rechecked my booking, inbound Toronto > Frankfurt is operated by Air Canada. I wonder how much they paid to get this 5-star Skytraxx rating, which, quite frankly, has become a complete joke in the industry. Payment flexibility Book now, pay later. Although I had made enquiries with the airline about people with COPD and the wearing of face masks, they appeared to take no notice. In such a case, you can change seats free of charge. These agents are responding to their changing my PAID Seat assignments in front of the airplane by GAS LIGHTING ME back and forth between gates, seeing if I get tired waiting in multiple lines and will just take any seat. Lufthansa is the national carrier for Germany and the largest carrier in Europe. I had been a loyal Lufthansa customer (even paying more to fly with them) until they some "genius" decided it was time to follow the "American model". Some of these are linked to specific airlines. On the plane it was obvious that there were many open economy seats. The Senator Lounges are ok but often crowded. : ABCD10 or 132-312334) and your name. Carriage must be booked and paid for on lufthansa.com or at a travel agency before commencement of travel. Free seat selection upon checkin for all passengers, free drinks and snacks on KLM/Air France and a free suitcase for Elites on all fares starting from Flyingblue Silver. Nothing less, nothing more. Photo: Lufthansa, Lufthansa To Charge For Seat Selection On Economy Light Tickets. Guests will have control of a heating/cooling system for the nearly one-meter-wide seats and access to wireless charging stations, full suite-width screens, shoulder sink-ins, and personal wardrobes. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. If you only want to purchase upgrades for some of the passengers travelling under one booking, please contact our Service Center. I look at him and go, wow. reservation as a status customer and benefit from automated check-in. This includes wireless charging, Bluetooth connectivity . Book your flights with Yatra.com and hold your seat for free. But very sorry to say my experience vey recently on my travel from Dallas to Mumbai via Frankfurt had been very pathetic. Because you need your AC confirmation number. The seat is reserved at least 52 hours before departure. Please enable Strictly Necessary Cookies first so that we can save your preferences! Then as now, paying considerably more than other carriers for the direct flight and Lufthansa quality. The names of group members must be provided up to 14 days before departure. Your group booking on lufthansa.com. In a bid to increase revenue, Lufthansa has introduced an 'amendment fee' for passengers looking to change their seat assignment. Issuance of travel documents (tickets) 14 days before departure. SO ! If you only want to purchase upgrades for some of the passengers in a booking, please contact a Lufthansa Service Center. I already hated this change. My outbound ticket included two checked bags at no cost. However, from Wednesday, Lufthansa will randomly allocate a seat to you during check-in, potentially leaving you in a middle seat on a short, medium, or even long-haul flight. I picked seats on Lufthansa and every time I checked, they still showed up. If you disable this cookie, we will not be able to save your preferences. RT London , have cream tea get over jet lag,have some fun, see a friend and then fly to wherever . The only way they can get away with such behavior is because they really force people through their hubs. She is very terse and rude and says she needs o deal with another flight. You make changes to your journey and thus alter your route. Well Lufthansa if I don't want a seat you choose for me , then I simply won't fly with you. I find myself gravitating more and more towards LOT - they are usually cheaper, the service is much better and Warsaw is far superior as an airport to Frankfurt. Sorry, it was such a hassle for you. Probably cannot pick seats because you are flying on Brussels (ta && ta.queueForLoad ? But very sorry to say my experience vey recently on my travel from Dallas to Mumbai via Frankfurt had been very pathetic. And when you calmly show them, they get annoyed, offer no thank you or apology, just stamp your passport without so much as any further acknowledgment. I had to pay $280 US to check one. First off, there is a strike at German Airports today. Since when is anything with LH best available? Are Americans suddenly sneaking into the EU or overstaying their visa free periods in Germany? But for now I have left that behind and am enjoying my trip. I produced a letter signed by my doctor stating that I had breathing difficulties (COPD) and that I was exempt from wearing a mask. I was offered a refund for the seats but I have yet to see it. My issue is this: A) Why are you taking the customers money and giving them front seats, then taking them away when they show up to the gate ? Revenue almost doubled to 33 billion euros Record results at Lufthansa Cargo and Lufthansa Technik Highest Adjusted free cash flow in company history Booking momentum remains strong at high average yields Passenger numbers more than doubled: Over 100 million passengers on board again New aircraft and new cabin interior for premium flight experience Further significant improvement of Adjusted . Easy! This website uses the following additional cookies: (List the cookies that you are using on the website here.). I couldnt of course. Theyve been getting meaner and meaner and meaner with basically everything. From 21 March 2022, it will no longer be possible to book Premium Economy . seat 3A). Please note that a confirmed advance seat reservation does not constitute a legal entitlement to a particular seat, but only the category selected, e.g. My bags were stuck in Frankfurt. Online seat selection is free of charge from 23 hours before your flight departure. standard seat, seat in the preferred seating zone, seat with more legroom). They will be able to help you resolve the issue. Untrue - just flew two international eco light legs with the liberty to choose any seat at check-in. We flew to LHR last month with fully paid Business Classes tickets and BA wanted to charge up to $168 each to reserve each seat, each way. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. Given the tough two years it has had, the carrier now wants to take advantage of returning passengers and maximize the ancillary products it sells. I am back to square one Having paid for seats and having them disappear. First off, there is a strike at German Airports today. An advance seat reservation only applies per flight segment. I stopped flying LH many years ago. After the 4th try we are done. The amendment fee does not create an entitlement to the selected seat number or category. Most German I know prefer to fly Easyjet. Even then, paying for every seat and piece of baggage may make other airlines seem more attractive. To contact Lufthansa Airlines customer service, you can call the number 1-844-822-0538. Please note, however, that for safety reasons there may be restrictions on your choice. If you have any other problems with your Booking, such as not being able to check in online or at the airport, lost baggage, or delays, again, you should contact Lufthansa customer service. If the names are not available by this deadline, the booking will be cancelled (see Cancellation and Refunds). When I checked in at the airport (Dulles), the Delta/Air France agent told me I would get my boarding passes at the gate, the first indication something was screwed up. You make changes to your journey but on your new flights, equivalent seats are no longer available, advance seat reservations on your new flights are free of charge, or these flights are not operated by Lufthansa, Lufthansa Regional or Austrian Airlines. Up until now, it has been possible to select a seat at the time of check-in when booking an Economy Light fare, from all remaining unoccupied economy seats. What do you make of Lufthansas Economy Light seating policy change? The plane took off on time and arrived 45 min early and was not packed. They have adopted so much of cost cutting measures which reflects in their service quality, type of meals, cleanliness and upkeep of aircrafts, unfriendly Lufthansa has lost its good reputation as it used to be. I avoid Lufthansa and Air France through their codeshare partners (United and Delta respectively) for similar problems with seat reservations I have had in the past, going back for many years. However, considering the usual fare difference between these airlines, passengers may be wise to see how much sense it is flying with a 25/$35 seat fee each way and no scope for refunds or changes. I used to get excited to fly them (most of the time economy or premium economy) but the light fares and the fact that strong liquor are not included anymore was already a turn-off. I had to check in, pick seats, and make amendments on two of the airlines with no problem. You are able to carry out the instructed tasks without the help of a companion, parent or other relative.
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