Nieuw Amsterdam The premium plan covers everything from email to Skype, and offers the fastest possible connection. For specific information regarding the country to which you are traveling, please visit U.S. State Department website for country-by-country information. We will also send a notification to your travel advisor. Or are you describing the previous way? You will receive a passport receipt upon collection of your passport, and will be advised on board when the passports will be redistributed. Holland America Line shall have the right to refuse or cancel any bookings made at an incorrect price whether or not the order has been confirmed and your credit card charged. The infrastructure on the cruise ships themselves also play a role, with older ships often having slower connection speeds. Have a safe and healthy trip - and remember that the first and best line of defense against illness is to wash your hands regularly and thoroughly. Guests without a jacket and tie have always been allowed in fine dining restaurants, so this is not a policy change. Benefits includes customized flight choices, competitively priced fares, and late arrival protection should you experience flight delays on the day you are en route to or from your cruise, along with the support of our team along the way. If you are a NON-US or NON-Canadian citizen and are arriving to Canada by air, you may require an Electronic Travel Authority (eTA) to fly to or transit through Canada even if you do not require a TRV. Be sure to advise that you are traveling with Holland America Line and that you are traveling by sea. Keep these items close at hand in your purse or jacket pocket. Contact your travel advisor or our support line at 1-800-628-4771 if you require assistance with name corrections. Several spelled out limitations to their services, such as Skype and others, so its important to go through their exceptionally detailed and transparent services listings before setting expectations for your cruise. Question regarding the different packages. On the Koningsdam and Nieuw Statendam this package also includes the Coca-Cola Freestyle program with more than 100 unique Coca-Cola flavors available. Are you saying HIA gives each person their own access from their device, but the occupants can only get on one at a time? If your shaver operates on standard 110 AC, by all means bring it (guests with pre- or post-cruise hotel packages may want to bring converters and/or adapters for their hotel stay). Any fees related to seat assignments are collected by the airline directly. source:https://www.hollandamerica.com/en_US/faq.shipboard-life.can-i-use-the-internet-mobile-phones-or-webcams-on-board.html. Guests are encouraged to obtain travel medical insurance prior to travel in order to be reimbursed for services rendered. You may review your air itinerary by logging into My Account or Manage My Bookings at www.hollandamerica.com. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Line's liability will not exceed US$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. Holland America Line does not discriminate against individuals on the basis of disability. Both packages offer unlimited helpings of the drinks you love, or new favorites you have yet to try. The iConcierge phone app allows ship-to-shore and shore-to-ship calling capabilities using VoIP (Voice over IP technology). The ability to provide assistance may depend on certain factors such as the weight or dimensions of the scooter. EZPay options are available in specific markets. Select All to print all pages. SY5002 & SY 5001 are set up with queen bed only to meet compliance spacing. Holland America Line recommends that each guest keep all personal identification, airline tickets, customs forms, medications, jewelry, money, credit and debit cards and other high value or important items, along with the clothes and shoes you intend to wear the next day, separate from your tagged luggage. No right of cancellation exists under either of these circumstances. Bottles and other containers will be collected for safekeeping and delivered to your stateroom on the last day of the voyage. Yoga, Pilates, Indoor Cycling and cardio circuit training are available for participants at all levels. must be identical to those on your cruise documents. ), handling money and after using the restroom. Letters and postcards may be mailed from the ship while in ports of call. Celebrity Cruises Celebrity Cruises offers two internet packages, Stream and Surf. (To remove only certain cookies, click the Details button, select the cookies you want to remove and click the Remove button. Refunds will normally be made to your travel advisor. Q Do I need vouchers for my transfers? Holland America Drinks Packages Explained Cruising With Wheels 14K subscribers 23K views 1 year ago Drink packages for cruises can be hard to understand. Furthermore, the Designated Person is given 24/7 direct access to our Chief Executive Officer to ensure that the necessary attention and resources can be brought to bear on any serious problem that might be identified. Holland America Line has made improvements to the plan options, service to the ships, and Wi-Fi access throughout the ship. Package), or $11 or less (Signature Beverage Package). Often times, these rates will be cheaper than cruise internet packages. Please see your server or bartender for a full list ofitems included in each package. It also supports Skype video calling, where coverage allows. Luggage tags are available from Holland America Line staff at the pier or at the port city airport. Guests with AT&T service may choose from a selection of packages offering discounted rates for international calls, texts and data while on board. Please be advised that all pre-arranged mobility equipment rentals must be made by the guest and the third party provider. Our ships are subdivided into multiple watertight compartments separated by watertight doors that can all be closed from the ships bridge as well as at the door itself. Crew Appreciation is a daily (adjustable) amount added to your onboard account and pooled in order to recognize the many team members throughout our fleet who contribute to the guest experience. Q What if I do not have an email address or do not wish to provide my email address? From what you and Bruce said, it appears the latter is the case. During these drills, the firefighting teams practice implementing plans that have been developed to provide guidance for fighting fires in the different parts of a ship. Requests for excursions which are fully booked are placed on a waiting list. Dial 18009935483 (US). Air fees and Cancel Policy fees may apply. Any associated costs related to or caused by an airline schedule change is the responsibility of the guest. Yes, two people can use the plan, but not at the same time, except if the second person buys their own plan, or they pay extra for two devices on at once. Fees: There is a per-day social media package available for $14.99 which allows access to popular social media sites. Your itinerary may include ports of call that have very specific and strict requirements that need to be met prior to your service animal being allowed off of the ship. Follow along as we share our travel tips, cruise reviews, information on ports of call, and the latest cruise news to help you plan the ultimate cruise vacation. Although ourGuest Accessibility Department will provide the ship with an advance notice of all food allergies detailed on an SRI submitted to them, it is recommended that guests also contact the Dining Room Manager upon boarding to review the details of these special dietary needs. It is spread by person-to-person contact. Transfers are available to Flight Ease guests and to guests who have independent flight plans. In the event of unexpected travel delays and emergencies, please remember to bring additional prescription medication for at least 2 weeks beyond the length of the cruise. If you want to be able to stream as well as browse the internet, the VOOM Surf and Stream package would be for you at an average of $22.99/day. Collect calls are not possible from the ship. Guests without seat assignments prior to the flight date will have seats assigned by the airline at check-in on the date of travel. The service is available in more than 250 U.S. airports. Featured fares are per person based on double occupancy, cruise or Land+Sea Journeys only. PLEASE NOTE: If you are not the parent or Legal Guardian of any minor child traveling with you, you must present an original letter signed by at least one of the child's parents. All personal devices can be used to connect to the ship's Wi-Fi services. Ground transfers may be purchased between select major airports and the ship and from ship to select major airports on the day of embarkation and disembarkation only, as well as airport to hotel and hotel to airport in Anchorage and Fairbanks. Q: Why the change from Gala Attire To Dressy? The onset of TD usually occurs within the first week of travel but may occur at any time while traveling, and even after returning home. * Electrical devices such as small fans, power strips, multi plug box outlets/adaptors, and extension cordswithout surge protectorsare allowed onboard when used with proper caution. Generally, the ship is subject to certain government procedural requirements upon arrival. Click here for complete details on plans and full terms and conditions. Disney Cruise Line Connect@Sea offers Disney Cruise Line guests WiFi packages based on usage. Some countries require that you obtain and carry with you official documentation, called a visa, before entering that country. We have monthly safety and environmental self-audits that are performed on all of our ships. However, please note that additional charges will apply. Things to remember about the internet onboard cruise ships: Ships offer internet via satellite, which will be slower than the internet you will find on land. Because of the limited medical facilities, infants 6 months or younger at the time the cruise commences and women who will be 24 or more weeks pregnant during the course of their travel are not permitted to participate in the cruise. In addition, you may also miss out on certain discounts given to Holland America Line guests that go through CIBTvisas. Double Your Onboard Spending Credit Now you have two ways to receive Onboard Spending Credit on your next cruise. To clear your cache on a Mac, select Safari on the menu along the top of the screen and choose Preferences. We seek, to the extent feasible, to accommodate guests with disabilities. Holland America Line is hosting the Orange Party on board each of our ships on one evening every cruise. A traveler may include up to 100 cigars and 200 cigarettes (one carton) in the US$800 exemption from duty. (Remember that checked luggage might not be accessible at all times.) These rooms provide wide interior & exterior doors, wheelchair access to both sides of the bed and accessible bathing facilities with grab bars, accessible seat, accessible controls and hand held shower head. The green Print Board Pass button will be available only after the following: If the Print Boarding Pass button is green, but youre unable to print, try these solutions: Click once, pause, then click once more. The final amount billed may take up to 24-hours following disembarkation. Of note, cruisers can chat with other onboard guests via the Navigator app free of charge. Drop us an anchor below to share your experiences using cruise WiFi while at sea. MedallionNet is the Wi-Fi service of Princess cruise lines, and recently they announced some improvements to their service even to help accommodate those that might need to work while onboard. Our senior management team operates under a trust but verify philosophy which means going on the ships and ensuring that our practices meet the requisite standards. Holland America Line has a comprehensive plan in place which has generally proved effective in limiting the spread of the illness. Please note that this is a U.S. government regulation over which Holland America Line has no control. Westerdam Should you need assistance in locating this information, please contact ourGuest Accessibility Department. Learn more about this unique Dutch celebration and prepare to get your orange on. CC Help Jenn In addition, non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Resident Card (Form I-551), commonly known as a Green Card. Each Holland America ship has an onboard Medical Center staffed by licensed physicians and critical care nurses. However, please be advised that adverse weather conditions such as wind, swells, or extreme tide levels may prohibit the ability to transfer from the platform to the tender. Luggage Forward is a worldwide door-to-door service allowing you to have your bags picked up at your home and delivered to your stateroom. The ships of Holland America Line all fly the flag of the country of Netherlands and meet the standards established by that country for its vessels. Bed can be converted upon request to 2 twins if full compliance is not needed. Scooters and other mobility equipment need to be securely stored and charged in the guest's stateroom; not in hallways or elevator lobbies. We recommend that guests contact the airline(s) directly once you receive your air confirmation if you require assistance to request specific seats. A Rabbi is on board for High Holiday services. Most locations will accept major credit cards and some will even accept U.S. dollars. A We have two convenient ways for you to obtain your luggage tags: Q Why does my luggage tag have a box with a number and letters in it next to the stateroom number? Jonathon is the tech guy behind CruiseportAdvisor.com. A Once the booking is paid in full and the cruise is approximately 45 days prior to departure, Holland America Line will send an email to each guest booked to notify you that Express Docs are ready. Holland America Line ships contain the latest safety technology and safety systems including but not limited to: For more than 140 years, the safety and security of our guests has been our highest priority. While the terms of the package may fluctuate based on your specific sailing, this more inclusive offering typically includes 4 add-ons- shore excursion credit, a beverage package, WiFi, and specialty dining. So, theres no charge for social media, email, web browsing, or messaging. With Express Docs, international guests no longer run the risk of document delivery delays at the border. Customs pays particular attention to cameras (including special lenses and video equipment), binoculars, radios, laptop computers, foreign-made watches and other similar appliances. Nieuw Statendam and Koningsdam also feature dedicated family staterooms with beds for five guests, extra closet space and two bathrooms one with a bathtub, shower, sink and toilet and one with a shower and sink. Depending on the destination, cruise ship capabilities, and even your stateroom location, the variances in coverage can be significant. Free printable luggage tags are available at the Online Check-In start page. We also strongly suggest that you carry or otherwise keep with you important items such as perishables, cash, credit or debit cards, jewelry, gold, silver and other high value or important items, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video or electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs. The Premium plan starts at $78 for a three-night cruise, and offers the fastest possible connection, at speeds three times faster than the Value plan. What attire should I pack for the Orange Party? Freestyle Coca-Cola is currently only available on the Koningsdam and Nieuw Statendam. Holland America Line assumes no liability for the guest's failure to do so. The results of those audits are reported both to our Chief Executive Officer as well as to a Committee of our parent companys Board of Directors that was specifically created to ensure that audit findings are timely and effectively addressed by management. Two nights specialty dining: ships with Tamarind receive one night at Pinnacle Grill and one night at Tamarind. The bed can be converted upon request to 2 twins if full compliance is not needed. Shirts/cover-ups and footwear are always required indoors. You do not need to include suffixes on your airline ticket. Fully Accessible Single Side Approach The information provided on this site was correct at the time of publishing and is subject to change at any time. Finally, make sure that you label the inside of your carry-on and checked luggage with your name and contact information. There are also three bundle packages available. Finally but maybe most importantly, our onboard management teams, starting with the Captain, conduct regular inspections and self-audits throughout the entire ship. The airline may generate a Future Air Credit (FAC) memo in an amount the airline determines. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. Roaming charges apply. For example, any ship calling in a U.S. port is subject to a semi-annual Control Verification Inspection by the United States. Since arrival and departure times are subject to last minute changes by the airlines, we recommend that you call your airline(s) 24 hours before your initial flight departure to verify all flight numbers, departure and arrival times shown on your ticket and provide a telephone number contact. For individuals with limited mobility, the use of a wheelchair will be the primary mobility assistance aid for getting on and off the ship. You can be charged by the minute or by bandwidth, pay for daily or voyage-long packages, or choose from tiered usage packages with prices based on the types of sites and online services (sending emails, streaming shows) passengers use. Consequently, you assume the entire risk of utilizing these third party services subject only to whatever terms or arrangements are made by you or on your behalf with the service provider. Fully Accessible Guests should be aware that certain third party shore excursion facilities may not be fully accessible to guests with disabilities. All major cruise lines now offer internet packages, though the types of plans and connection speeds do vary. (If you choose to take advantage of Holland America Line's Cancellation Protection Plan, this payment will also be due at time of initial deposit.) Some of the world's greatest travel highlights are within reach, both before and after your cruise. When a ship is unable to dock, guests are taken ashore on smaller boats called tenders. The following list is provided to assist in determining what items arenot allowedonboard without a valid, lawful reason. All guests are required to disembark the ship at this time. Especially in this remote-work-driven world, business has become a work from anywhere endeavor where you can be cruising the world and still keeping a finger on the heartbeat of your other ventures. All 6 sections of Online Check-In have been completed and indicate a green checkmark; You have made your final payment more than 24 hours previous; Your documents have been processed by Holland America Line; United States/Canada: 1-877-SAIL-HAL (1-877-724-5425). In the not so distant past, travelers would embark on cruise vacations to truly escape the world back home. These rooms provide wide interior & exterior doors, wheelchair access to both sides of the bed, and a roll-in shower with grab bars, shower seat, accessible shower controls, and hand held shower head. Staying in touch with fellow passengers at sea, and friends and family on land is easier than ever. The Unlimited package costs $199 for a 6-9 day voyage and $299 for a 10-14 day voyage. In addition, every ship is divided into fire zones that are separated by fire screen doors that can be operated from the ships bridge and fire-rated bulkheads in order to minimize the risk of fire spreading beyond one fire zone. It's entirely up to you. These rooms provide wide interior & exterior doors, wheelchair access to one side of the bed, and a roll-in shower with grab bars, shower seat, accessible shower controls, and hand held shower head. Enjoy therapeutic water treatments as you steam in a thermal suite or bathe in herbs, all the while cruising to exotic destinations and enjoying the indulgences that are a signature feature of luxurious Holland America Line cruises. For this reason, voyages originating and ending in the same U.S. port will not allow embarkation or disembarkation in an alternate U.S. port. ), Premium: $29.99 (From e-mail to streaming, receive the highest volume of data. Consider purchasing durable tags that can be used for your vacations for years to come! Holland America Line reserves the right at any time to modify the smoking policy onboard or alter the locations where smoking is permissible. Seat assignments are controlled by the respective airlines but may be requested for most flights in the Flight Ease system based on availability in the airline's reservation system at the time of booking. He could see the booking and only his expenses. Note that satellite connections may be adversely impacted by physical obstacles such as fjords and inclement weather and the speed is notably slower than shoreside connections. VB6003 is set up with queen bed only to meet compliance spacing with wheelchair access on the left side when facing the bed. The SMC has had many copypastas, jokes and memes over the course of its entire existence . In this video ( Holland America. We conducted extensive research with experienced cruisers and travel partners to understand what they find most valuable when purchasing a cruise and the results overwhelmingly pointed toward one simple fare that included our top amenities, said Gus Antorcha, president of Holland America Line. It will depend on where in the world/ocean you are, where in the ship you are, how many other people are using at the same time, etc. In addition to your cruise fare, you will also be charged an amount for Taxes. Fees: The Social plan starts at $36 for a three-night cruise, and does not include access to other websites or apps. Among the many delights of a Holland America Line cruise are the thoughtful and unexpected touches that make your cruise vacation especially memorable. The airline may generate a Future Air Credit (FAC) memo in an amount the airline determines. There are also three per day packages: Social at $14.99 per day, Surf at $24.99 per day, and Premium at $29.99 per day. Contact our support line at 1-800-628-4771 if you require assistance with changes. Provided you have not requested early ticketing, Flexible fares can be changed or cancelled without change fees at any time prior to your cruise final payment due date. There is no charge to have Express Docs reissued. Outbound calling rates are posted near your cabin telephone and will be billed to your on-board account. It is recommended that persons who have been charged in the past or who have past convictions obtain the necessary documents before attempting to enter Canada. For the safety of all concerned, the Captain shall make the final determination regarding whether or not it is advisable to provide assistance to guests with mobility limitations, or to carry their mobility assistance device (wheelchair, scooter, walker, etc. Therefore if you are using a mobility scooter you may be asked to disembark your scooter and enter the coach by the front steps and ride safely in a regular coach seat, transfer to a provided boarding chair and take the lift onto the coach and transfer to a regular coach seat, or ride the lift on your scooter and then transfer to a regular coach seat. Your email address will not be published. Or email them toGuestAccessibility@HollandAmerica.com. After you make full payment, we reserve the right to pass any price increases to you for charges resulting from increases in airline fuel or other surcharges or government-imposed taxes or fees. Any crewmember who becomes ill is immediately isolated. Passengers can purchase a Day Pass for $59 which entitles them to one full day of continuous access. This number is provided for emergency use only; please do not call unless it is your day of departure and you are experiencing a delay. NOTE: CPP Standard is available to all guests, regardless of residency. Please be aware that Holland America Line cannot print or fax a guest's Express Docs or Boarding Pass. Cancelling your cruise/cruisetour booking for any reason will cancel any air bookings associated with the booking, and fees will be applied if applicable. If you venture farther north you will find the climate to be drier. The letter from the child's parent must provide contact information and authorize the traveling adult to take the child on the specific cruise. We remain optimistic that our approach on future sailings will become more flexible. When the ship reaches port, pricing will switch to the country-specific roaming rate -- also not cheap unless you've signed up for an international calling plan. For cities of embarkation and/or disembarkation, other than in the United States, wheelchair lift vehicles may not be available. Holland America Line is introducing the new "Have It All" premium package to its fare options starting on April 21, 2021. Guests are responsible for arranging special air travel related service requests such as, advance seat assignments, in-flight meal requests, wheelchairs and any other airline services. Cash advances are available at the Front Office. River cruise lines typically offer free internet. Those travelers with chronic illnesses and those who are immunocompromised are at greater risk. NLV is not an upper respiratory virus such as influenza. The experts at Holland America Line, the largest and most experienced Alaska travel company, have some tips on packing when you're headed north on a cruise or Land+Sea Journey. The charge does not apply to payments made by debit card.
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