learn more. Yes, there is. TDD/TTY: 711 or 800.735.2929. After that process is complete, you need to tag your card to activate your Auto-Reload set-up. U.S. Customs & Border Protection will start processing passengers at least one hour before departure. EMAIL US. Ferry Building San Francisco Monday-Friday, 8 a.m.-6 p.m.Saturday, 8 a.m.-5 p.m.Sunday, 10 a.m.-4 p.m. 1600 Franklin Street Oakland Monday-Friday, 8 a.m.-5 p.m. 3331 North First St. San Jose Monday-Friday, 8:30 a.m.-4 p.m. 55-A West Santa Clara St. San Jose Monday-Friday, 9 a.m.-6 p.m. The garage offers parking forONLY $10 per calendar day! Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. Proof of eligibility is required for discountClipper cards and tickets and therefore are not available at station vending machines. Once youve activated your Auto-Reload, youll be able to see it in your account. Our departure times between Seattle and Victoria vary seasonally. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). Skip the side navigation menu and go to the main content. It currently shows I have the amount in the pending passes area but shows I have it in cash value. STANDARD Fares Round-Trip only: Standard fares are fully refundable for cancellations received 2 or more days prior to travel, non-refundable within 48 hours of travel date. You can only purchase an HVD ticket online by setting up Autoload or through a transit benefit program. ADVISORY: Please refer to the Waterfront Seattle website and WSDOT website for updates and directions ahead of your planned travel and allow ample time for arrival to our Wall Street parking garage. For more information, visit Sales and Service Locations. Go Pass Clipper Transition FAQ | Stanford Transportation Select "Add money" and follow the steps to continue purchasing a card and adding value to it. If you don't have a pass on your card, it will deduct the discounted fare from the cash value on your card and apply any appropriate transfer discount. It depends on how you buy your pass. Please allow ample time in your schedule to check in required luggage. What should I do if my card is lost or stolen? If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. You can tag Clipper to pay fares on all Bay Area transit agencies and use it to access other services. Thats why we say to allow a few extra days if you are picking up your value on a bus. Can I set up Auto-Reload for cash value and a pass? Can I load value on my mobile phone at a transit agency ticket office? However, there are 3 Clipper vendors at SFO. If you store your card in a wallet or near chip-based cards that use radio frequency information, remove it and tag it separately to the card reader. On our international route, the Victoria Clipper V also offers onboard duty-free sales. HVD applies only to BART rides. BART is working to install Add Valuemachines that accept credit cards at all stations systemwide. Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. This rate is automatically adjusted when you add a hotel to a ferry booking or book a package. If you are using a BART paper ticket: When you get to the fare gate, insert your ticketand it will be returned to you. Please note that you cannot use your phone to unlock bikeshares. Yes. A Station Agent can help direct you. You can also carry on one small piece of luggage and one personal item. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. What happened to my order? You could choose to set up Auto-Reload for a pass and go back later to set up cash value, too. Or get help resolving other issues with your account. Riders are also able to add enough fare to a paper ticket to exit the station usingadd fare machines located inside the paid area. Please note that the voucher is not valid for seeing a specific whale species and is also not valid for a cash back exchange. "It's overwhelmed our ability to process the applications." For all other cards on your phone without HVD, value will be available immediately. You can use our automated phone service 24/7 to check balances and pass expiration dates. Pay With Hold your iPhone, Apple Watch, or Android phone near the round Clipper reader on our fare gatesuntil you get an "OK" message on the fare gate. Please check out this 2022 guide to Seattle whale watching. Once your Go Pass Provider enters your Clipper card serial number into Clipper's online portal, you must tap your card to a card reader to load the Go Pass within 180 days (Note: This counts as your tap on). When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card. To add value to your Clipper card, open your mobile wallet on your phone. While we dont normally sail over rough waters, occasionally it can be choppy once were underway due to Mother Nature and sudden weather changes in the Salish Sea. Many transit agencies offer some type of 31-day pass for your convenience. Answer: If you are referring to a cash balance, then per Jon Guan's answer (and the Clipper FAQ), no it does not expire. You must apply for an RTC Clipper card in person at a participating transit agency. When I tag my card, what do the beeps and lights mean? Bicycle space is highly limited on both vessels and treated on a first booked, first served basis. Can I get reimbursed? Includes travel to any of our destinations with activities or hotel stay or both. For limited time, riders can get a new Clipper card on their phones for free (normally $3). This is separate from confirmation of payment. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Home | Clipper If the condition evaluates to false (.F. Youth 5-18 years old get 50% off with a youth Clipper card. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. The discount is even greater if you add multiple nights! Hotel Package: Non-refundable within 4 days of travel date. If you purchase value for your Clipper card online or over the phone, it wont be available immediately. U.S. Immigration . You can order a card and value online but note we can only mail cards to domestic addresses. Learn more on our luggage policy. Please note that we are unable to accommodate motorized wheelchairs on San Juan Clipper due to space and boarding constraints. Add Clipper to your phone before you take-off! Once you do that, it will show up in your account. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your card. Select Clipper card and follow the instructions to add a card and load value. Can I get a Clipper card before I arrive? What is the maximum amount of cash value I can load on my Clipper card? ADVANCE Fare Round-Trip only: Advanced purchase fares must be purchased a minimum of 2 days prior to travel date, non-refundable. Many businesses in Victoria accept U.S. dollars, but they are able to set their own exchange rate, so the rates may vary from store to storeand change will be given in Canadian dollars. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. This page includes how to tag, card issues, and visitor info. To provide payment, log in to your Clipper account and edit the payment information in My Profile. However, you can park your car at nearby parking garages before boarding the Clipper (Bell St. Garage near the Seattle terminal, hourly parking at the Victoria terminal or the Hotel Grand Pacific in Victoria). After 6 months, youll need to call Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929) for assistance. YES! This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. Check out the r . Once you do that, it will show up in your account. Select your Clipper card and then choose an amount to add to your Clipper card, then select 'Add.' The bow of the vessel is also opened up when we are stopped to observe whales and sealife. You will need to tag your card to a card reader or ticket machine to activate it. I loaded value online, but when I tried to use my card, it wasnt there. This page includes debit cards and refunds. On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. There is a $5 fee for this service. The excursion fareis $6.40 for Clipper and $6.90 for paper tickets. No, there is no smoking or vaping onboard the Victoria Clipper V or San Juan Clipper. Yes, you can use the Clipper app to manage your account on your phone. All rights reserved. After the end of the sales window, be prepared to pay your fares with cash value. Will the toll lanes reduce traffic jams? When loading cash value (between $20 and $255) and/or passes, you will be asked if you want to set up Auto-Reload. PLEASE NOTE: Clippers terminals and the Victoria Clipper vessel are cashless, meaning purchases must be made with Visa, MasterCard, American Express or Discover Card. Please note that The Hub is permanently closed. The outside viewing deck does not have reserved seating. They are: Economy Class Situated on the lower deck of the main cabin, Economy Class offers locally sourced food, spirits and beverages available for purchase as well as an onboard gift shop. It currently shows I have the amount in the pending passes area but shows I have it in cash value. What if I buy a new 31-day pass before my current pass expires? This means we couldnt process your payment for automatic reloading. #16 of 92 Boat Tours & Water Sports in Seattle. Some purchasing limits applyas outlined on our sales page. The "A" Fast Pass isavailable on the Clipper card and is valid for a calendar month and lets you take unlimited rides on SFMTA/Muni vehicles and BARTbetween the Embarcadero station to Balboa Park station in San Francisco. BART Customer Service is available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). Some stations have machines that are cash only, while other stations offer add value machines that accept credit cards. Pre-Tax Transit Benefits. This page includes Using Clipper on specific agencies. We will automatically send a declined payment notice to the email address in your Clipper account. You can obtain parking validation tickets from one of our agents in our Seattle or Victoria terminals or onboard the vessel. 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It still says my trip is in progress, any way to cancel this? Credit and debit cards are widely accepted across Canada, and ATM machines with 24-hour access are available throughout greater Victoria. TDD/TTY: 711 or 800.735.2929. Getting Started. Clipper Navigation, Inc., is a subsidiary of Frde Reederei Seetouristik based in Seattle Washington, that provides multiple transportation and vacation packagesmany of which are offered under the name Clipper Vacationsincluding hotel and tour packages in Victoria, Seattle, Vancouver, Friday Harbor, Portland, Whistler, the Canadian Rockies and Kelowna. An email notification will be sent out 7 days prior to travel as a reminder for check-in. Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. Vista Panoramic Upgraded window seats in Vista Class. Outdoor Activities, Tours, Boat Tours & Water Sports, More. Key Clipper information translated to Chinese. You can set up automatic reloading when you initially order a card and load value online. What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? Our cancellation and refund policy for all trips booked on the San Juan Clipper fast ferry and all associated whale watching tours is the following: Standard Fare:Fully refundable for cancellations received 2 or more days prior to travel, non-changeable/non-refundable within 2 days. LOOP, by contrast, prevents execution of statements within a DO WHILE based on an intermediate . Your 31-day pass becomes active the first time you use it to pay a fare. This page includes protecting your privacy and information retention. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Skip the side navigation menu and go to the main content. PDF Clipper Cancellation Form Email: FanAssist@Clippers.com. Health, Security and Passport checks are done at the ticket counter for all Seattle Victoria passengers. At your request, we can mail you a new card with your balance restored, typically within 2 business days. Q: Dear Mr. Roadshow, wise Sultan of Stop & Go, Tsar of Transit, Oracle of Offramps: Last December, my wife had a substantial balance on her company transit deduction account. Should you miss this announcement, our crew will make sure you receive a parking validation ticket when arriving back at Pier 69 in Seattle. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com or 408-920-5335. You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card.
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