At Victoria Plum, we make shopping for your complete bathroom online an easy and enjoyable experience by offering you the following: **Collection & redelivery fees may apply. + £20 off your first order. Unwanted items canât be returned after 30 days of receipt of goods. For further information, please read our Return Policy. Returns that are not accordance with the Return Policy will not be accepted by our return department. Victorian Plumbing Opening Times. Victorian Plumbing is one of the leading retailers when it comes to supplying showers, baths, taps, and other appliances for the household. What is your returns policy? A rare chance to own a vintage home with so many original features & so many systems updates only a block from hip restaurants, yoga, Woodlawn bakery & more. The Victorian Plumbing customer care line is open Mon-Fri 8am-9pm, Sat 8.30am-5pm and Sun 9.30am-6pm. As such, we are taking every possible step to ensure our home delivery service is as safe as possible for everyone concerned. The Victorian Plumbing showroom is open Monday-Saturday 8.30am-5pm. Your basket is loading, this shouldn't take long. If youâre returning a product for a refund within 14 days of delivery you will be required to pay the transportation costs associated with return. Plus, with Track and Trace, you can even see the exact location of your delivery team, with constant updates. Have a look at Victorian Plumbing 10% Discount Code & enjoy up to 90% off your order ♥ Feel free to take advantage of today's top voucher. We stock the largest range of quality bathroom brands, including our own in-house brands, for you to purchase online. Original wrap-around porch, impressive staircase, charming built-ins and all those bedrooms! Goods should also be returned with their original packaging. Please see our guide to. Weâll either arrange collection, ask for goods to be returned to us or ask for you to dispose of your goods (never dispose of goods without our notification). Parts may be faulty or damaged, or you may simply not wish to have the particular product any more. 365 day exchange not available for Trade customers. Click on the following links to jump to the relevant section: If you simply arenât happy with the look, style or size of your item, we offer a 14 day no-quibble returns and refund policy. Maintain the feel of your home's original design while replacing old or leaky fixtures with plumbing supplies from our Victorian plumbing fixtures collection. Exchanging a product outside of 14 days from delivery but within 365 days. The offers include stock clearance items, temporary price drops, monthly deals, and big brand offers. We ask that customer fully inspect all products received on the day of delivery. During the process of inspecting, we do ask that any damage be reported as soon as possible to ensure a quick and effective resolution, however damaged goods reported within 30 days are subject to your usual statutory rights. You have the right to cancel your order at any time before the goods are dispatched or within 30 days of receiving them. These damaged tiles can be used for the cuts you will need to make. Different manufacturer's have different procedures for dealing with faults, on some occasions we will deal with the replacement of goods on their behalf, some companies will only deal with customers direct so we will provide you with all the relevant contacts and information, they will then arrange repair, replacement or advise alternative procedures. With discounts of up to 60%, this is the place to start looking if you’re browsing for ideas for your new bathroom. Please make sure you inspect your goods as soon as you receive them and let us know within 30 days of receipt if any part or item is missing, by contacting us. How much does it cost to install bathroom furniture? ***Redelivery fee may apply. If youâre not totally satisfied you can return it within 30 days and we will give you a full refund by the same method as your original payment. You can view all Victorian Plumbing's coupon codes here Email address SIGN UP. Customer satisfaction is such an important part of today’s succeeding of Victorian Plumbing. We do ask that any goods that are in sealed packaging are clearly visible without the need to open the packaging. Weâd like to reassure you that we are delivering orders and collecting returns as normal, however, until further notice, we cannot enter any property. Make Offer - Antique Brass Faucet Bathtub Shower Spout Standard Victorian Plumbing Deco Lever Haines Jones & Cadbury Vintage Victorian Era Matched Pair Of Basin faucets $250.00 Products & Stock. Tradespeople are allowed to continue working in your home as normal. Weâll also be happy to arrange for any alternative items to be sent to you. If you’re not totally satisfied you can return it within 30 days and we will give you a full refund by the same method as your original payment. When returning your item please make sure to include your order number and also the reason for the return. Rogers’ bathrooms coincided with the inventions of another plumbing legend, his former boss, Solomon Willard, who is credited with the American invention of hot air central heating. Walk into this magnificent Victorian home and you'll see and feel the classic, timeless beauty of turn-of-the-century craftsmanship. Once the missing part or item has been confirmed, weâll ensure a replacement is sent free of charge, and with the minimum of fuss. Please note, our Formby Showroom is not open for returns. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. Return charges. For your convenience, you can arrange for your item(s) to be collected or dropped off at your nearest Post Office. Weâre unable to offer you a refund on any missing part or item at any time. Looking for cheap, but reliable courier recommendation please. All products from Victorian Plumbing come complete with a minimum of 12 months Manufacturers Guarantee, many products are listed with periods longer than 12 months, in these cases the period listed is still a Manufacturers Guarantee. Sitemap Victoria Plum Returns for Refund - For items being returned, there is a charge for returning the goods even within 30 days of purchase. Terms & Conditions | Authorise your return through the Victorian Plumbing website, Wrap the item in the original packaging clearly marking your return number on a separate sheet. Enquire online or call us 0344 804 48 48. 24 May 2019 at 12:24PM edited 24 May 2019 at 12:42PM in Consumer Rights. Once the damage has been confirmed, weâll ensure a replacement is sent free of charge, and with the minimum of fuss. Rate. Unwanted items returned to us our done so at your own expense. Please make sure that the goods are returned to us in as new condition (including all packaging) and must be taken care of whilst in your possession. If you are returning an unwanted item it must not be damaged or marked. Itâs important to us that youâre happy with your Victorian Plumbing purchase. How much does it cost to install a shower? Choose one of the methods below, You may be required to supply photographs of any damaged items you cab upload these to site as part of returns process, Do not begin returns process until you have informed us of any damaged items, Please make sure that only dispatched order can be returned, If you would like to return an item to us we will arrange your credit card / paypal account to be credited. 24 May 2019 at 12:24PM edited 24 May 2019 at 12:42PM in Consumer Rights. Please contact us if you wish to do this. Hi All I recently ordered a toilet from Victorian Plumbing online. Email address SIGN UP. Victorian Plumbing has collected 16051 reviews with an average score of 4.50. Your bathroom layout - finding room for everything. P.s. ... Sign up to the Victorian Plumbing Mailing List to get special offers, giveaways, discounts and news directly to your inbox. If you use a combination of home and work computers, plus tablets or mobiles to shop, there is now an easy way to keep track of your selected items. You can authorise your return below. Privacy policy. Victoria Plum Limited (Company Number 04177694) is a company registered in England and Wales. Should we request that you send goods back to us, we ask that you include a receipt for any postage costs that you may incur so that we may refund the full cost of postage. We hope that your purchase is exactly what you wanted, however we understand that occasionally, an issue may occur with your chosen items. 4.6 / 197 reviews. Do you agree with Victorian Plumbing’s star rating? Create a return. Online Security | 7. We will not accept or refund any items that are damaged whilst in your possession or in transit back to us. Thank you! If a missing part or item is reported over 30 days after receiving your goods, weâll be unable to send a replacement. You can notify us of your intention to cancel either by email, telephone or in writing. We may ask you to confirm your email address first. To make the whole process a lot easier for you, Victorian Plumbing streamlines the steps of creating, quoting, purchasing, and checking out. We canât accept returns in person at our warehouse and returns canât be sent using Click and Collect. Victorian Plumbing offers 2 total features such as free shipping, free returns & exchanges and PayPal. We must be notified of any items that arrive damaged within 48hrs of receipt of goods. How much does it cost to install bathroom heating? If youâre exchanging a product outside of 14 days from delivery but within 365 days, you will be required to pay the transportation costs associated with the redelivery and return. Measure up + design brief. We recommend using a recorded mail service for sending any parcels. For further details and to authorise a return, please see the returns policy. Returns to Victorian Plumbing (3 Posts) Add message | Report. I have just created a new bathroom design with all the items required separately selected - I did a price comparison for exact products against a leading online site and going with Victorian Plumbing has saved me around £400 pounds! Take a look at this grand home ~ It could be your home by summer! Victorian Plumbing is a major online bathroom retailer in the UK. If you're exchanging a product within 14 days of delivery, you wonât have to pay the costs associated with the return, although you will still have to pay the delivery cost for your new item where applicable. Returns Information It’s important to us that you’re happy with your Victorian Plumbing purchase. Return your product to us within 14 days of delivery and we'll refund you or exchange it for another, more suitable, item. chipped edges). It is recommended however, that you contact us either by phone or by via email as we cannot allow for any delays in mail deliveries by your chosen carrier. We are open as normal and delivering safely. Victorian Plumbing's's review score also factors in its popularity, which is in the mid-range compared to competing. Let's keep in touch If you’re simply returning an item, click on the button below. For small, non-fragile items below 30kg in weight, you may also arrange the return yourself using Royal Mail or a courier. Damaged items can't be returned after 30 days of receipt of goods. Returned items should be in resalable condition and packaged in their original packaging or, where this isn't reasonably possible, packaged in a condition suitable for transport by our couriers. | Read 33,781-33,800 Reviews out of 90,395 We'll always try to issue refunds as soon as possible and, at most, within 14 days of receiving your returned items. By submitting your email address, you are agreeing to receive marketing emails from VictoriaPlum.com. Rated "Excellent" With Over 11 Reviews . Find Out More. Should any of your products develop a fault during the manufacturer's warranty period we still ask you to contact us initially, we will then advise you on the next steps. Returns or exchanges an item you are not satisfied with, and Victorian Plumbing will give you a refund - no questions asked. After inspecting your goods, we do ask that any damage be reported as soon as possible to ensure a quick and effective resolution. Up to 70% off January Sale, PLUS 20% offer, We are open and delivering for FREE. Find 37 listings related to Victoria Plumbing Supply in Victoria on YP.com. We believe that shopping at VictoriaPlum.com should make you feel special, which is why you can choose from a range of fast and flexible delivery options to suit your specific needs. Once a fault has been confirmed, weâll then advise you of the next course of action. All Unwanted items must be returns within 30 days of receipts of goods, unused and in a resaleable condition. email address first. Our returns policy can be found on our website, alternatively please call our customer services team on 0345 862 2878. More info. If damaged items are reported outside of this 14 day time period BUT within 30 days of receiving your goods, youâll still receive a replacement but weâll be unable to offer you a refund. Returns to Victorian Plumbing. You can add as many products as you like, there is no limit. device. To ensure a speedy resolution, we must be notified of any items that arrive faulty or damaged within 48hrs of receipt. We won't share your info and you can unsubscribe at any time. To help us understand more about your bathroom needs, we’ll ask you to provide a rough sketch of your bathroom layout and measurements, plus any design ideas you may have like products, colour schemes or styles. We'll never share your email address and you can unsubscribe at any time. Victorian Plumbing, the online bathroom retailer, has reported its financial results for 2019, with a record revenue of £151m and profit of £10.1m. Simply contact us and weâll arrange for a courier to collect the returned item(s) or send you a prepaid returns label. We may ask you to confirm your Victorian Plumbing currently has 4 active discount codes. Whilst all our products pass strict quality standards, on very rare occasions you may find an item arrives damaged. Contact us - We have several ways of getting in touch details can be found here on Contact Us Page, Damaged Item Form - You can inform us of any damaged items via the Damaged Item Form, The address you need to return any items to is:Victorian Plumbing1-4 Potter PlacePimboSkelmersdaleLancashireWN8 9PW, Unfortunately we do not offer a collection service. Your statutory rights are not affected. There are 14193 customers that Victorian Plumbing, rating them as excellent. We cannot accept responsibility for any loss or damage suffered or incurred as a consequence of failure or delay in reporting defects promptly. In the case of tiles, it is not unusual to have a small proportion of the tiles broken to some degree (e.g. This will depend on the size, weight and type of item(s) being returned. As part of returns process you can download a return note. 13 replies 1.3K views c12hamilton Forumite. Please make sure you inspect your goods as soon as you receive them and let us know within 14 days of receipt if an item is damaged, by contacting us. Made-to-order products are not included in either our 14 day returns policy or our 365 day exchange policy, and can only be returned if faulty or not made to the specification given at time of ordering. If there was a surcharge on your original delivery (due to additional transport costs), we'll have to apply a similar charge to your collection. £20 off discount code is only valid with a minimum spend of £349. We also have next day delivery facilities with delivery charges. When youâre ready simply visit this page to start comparing your products. to retrieve items you may have added from another The need to make people have written so far, and big brand.. Before the goods are received back to us our done so at your nearest Post Office a online. 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