Shopping cart order info is non-existent other than price. Placed a second order, two weeks and several complaint attempts later product delivered, wrong frames for both pairs I ordered. And this was with one pair requiring "1-2 days extra" to prepare. Wish more folks did it like you guys. Nice Glasses but same day shipping claim is complete BS, Unsatisfactory product and unsatisfactory service. Glasses arrived Thursday at 4:00PM est.VERY SATISFIED. So I chatted in a few days later and got a rep named Steve. They must stand in … But who would buy glasses from a place that charges for every little thing you add to a lens. the frames were $39.00. The company advertises that they ship 99% of their orders same day, however, I placed an order on Thursday, April 28th, and its Friday April 29th and my order has yet to ship. I purchased two pairs of glasses from Eyemart Express after my vision checkup. Sounds like it is someone's cell phone. Thank you, Steve!!! Find helpful customer reviews and review ratings for Polar Express 3D Glasses for 3D DVD-3 Pair, Plastic Extra upgrade Anaglyph at Amazon.com. No response. Although there are not many representatives, I was taken care of. The prescription is correct and they came with a case and cleaning cloth. They quality of the product is poor. Accurate Rx. All the things I found helpful to help you decide if it is for you. Review titled Lasik iDesign laser surgery ★★★★★ out of 5 Rated 5 stars out of 5. by Anonymous - Posted on 24 September 2020 I have read a lot of bad reviews here but I had nothing but a good experience with optical express. I thought I had received a pair that belonged to someone else. The focus clarity is super sharp.Thank you Express Glasses for living up to the promises made. Need prescription glasses urgently? This is the second pair of glasses I ordered from this place. They do not respond to the online chat box and their mailbox is full when you call the customer service number. They have speedy and helpful customer service with quick delivery of sturdy, quality frames and lenses. I'll drop the score one star each day. I got my glasses within two or three days. The cost was only $50 and I would definitely consider again. Established in 1990. They said it was because they were prescription sunglasses. A+. Their slogan is "Orders ready and shipped the same day". Read honest and … Can't complain or try to rectify situation, no one answers. Guaranteed - 14 day money back returns. At a time of national crisis they still continue to give best service. Why choose us? I have put in a complaint with the BBB. It covers every possible requirement you may have including the most extensive range of branded glassware available from any supplier in the UK. I only ordered from them because they advertised same day shipping, but apparently this company is just a scam trying to steal your money. patience and knowledgeable. Rather these are glasses that have been specially developed to reduce the effects of glare. He said return them, he'd send a new pair out. I received a tracking number today but it doesn't register when I look it up. • Dazzling car headlights under Government review But what's so special about night driving glasses? Sure they didn't ship out the same day but they only took 3 days to arrive. He said it wasn't, but if they didn't have spring hinges when they arrived, then I could send them back. The customer service agents, are positively, the best. © 2021 Trustpilot, Inc. All rights reserved. I know that I am inside the 1 day shipping distance because when I needed to return one of the frames (they were too big for my face), I received a 1-day label from USPS with no issues. But I got them and they do protect my eyes. I have the screen shot to prove this isn't true. Never did. Share your voice on ResellerRatings.com If I could give a minus rating, I would. I'm giving them a preliminary score of 3/5. In three months I have had a nose pad fall off and two lens fall out. I wish I had researched this company. Buy your glasses somewhere else. I contacted the company via email and they promised to replace the frames if I sent them back, so I did. Weight difference is negligible. Glasses arrived with the wrong Prescription Lenses. No one offered an explicit 1 day delivery (not even overnight-glasses.com) EXCEPT Express Glasses. “I'm giving this review a 1 star purely because the ophthalmologist doing my eye test and the equipment was excellent. Prescription glasses from only $7.95 including lenses & coatings.. FREE lenses & coatings - 60%+ savings compared with the high street.View our lens prices.. 100% satisfaction. (As of Oct-13-2016, Express Glasses return policy is you get 100% store credit, or a 50% refund.)" Thank you David and team for all your help this week. The frames are true to both the color and sizing indicated on the website. We are committed to fast delivery and rush service for women’s glasses. Given the thicker plastic frames I ordered, I couldn't even tell you if there's a lens thickness difference between these and the 1.59 polycarbs from my much more expensive box-store glasses. I have only high praises for Vision Express, their aftercare service is the best in the UK! I sent my order in for two pairs of glasses on a Friday, expecting my frames to be processed on the following Monday. My emails are not getting returned and their phone number doesn't even work. Guess I'm the lucky one. The third time I could never see through either pair of glasses. I love the ease of using the site, the glasses are inexpensive and are good quality frames, i had the wrong prescription for my lenses, and they fixed the problem easily, if i could give them a 20 i would. Selected women's and men's frames are available to buy online. I had to make a correction to my order and all went well. Eyemart Express is the only retailer with a lens lab in every store that makes 90% of glasses the same day. I have since sent more emails to check on the status, and yeah, no reply. No glasses. Do not order from this company. Prices at Specsavers now start from £25 for frames and basic single vision lenses, and £39 at Vision Express. I too, have had many issues with this company. Order 24-hour or choose 3-day rush delivery service. The customer service agents, are positively, the best. Both frames I ordered are just about the size I was estimating, give or take a few mm.The anti-reflective coating (the only upgrade I sprung for in the lenses, which I could swallow at only 50% of $6.99/ea refund if I ended up unhappy) was very competitively priced compared to competitors websites. Great glasses I bought 2 and just put in an order for another 2. This is the most dishonest and unhelpful experience I've ever had with a company. On the other hand we ship 99% of orders same day. Express Service. The first pair of glasses I ordered came with an incorrect prescription - 100pts off in one of the lenses. Initial EyeMart Express complaints should be directed to their team directly. In other words, NO Customer Service. It’s been two weeks. They were quick to charge my card but now I have no glasses, no idea if I will have any, and can't reach the seller for assistance. Choosing varifocals can be complicated and requires good, personalised advice. He assured me they would go out the next day overnight shipping. My progressive glasses are excellent!!! "Ordered one pair of glasses. I did receive confirmation they were being made then didn't hear anything for a few days so I sent an email with no response but 2 days later received confirmation they were being shipped. Very good value for the money. My prescription is -2 in one eye and -3.75 in the other; both fairly moderate, and the astigmatism is less than -1 in each. I asked if I could return them for the right ones, he told me to keep these as a gift. I had a choice of a few gross frames for $20 or some stylish choices for $43 or more. Your response will be removed from the review – this cannot be undone. At the end, the Checkout Total showed one pair of glasses for $55.94. members who wear varifocals to find the best and worst places to buy varifocal glasses – with independent opticians coming out on top. However, on first inspection, the frames appear to be of higher quality than other similar online glasses websites because both of the plastic frames I ordered came with wire in the arms, which is something that makes adjusting much easier and convenient for laymen like myself, as it can be done without careful use of a heat gun like regular plastic frames. Thanks for reading. These guys are GREAT. Very reasonably priced and a terrific product. I called the store (844-554-8411) to ask if the hinges on a particular pair of glasses were spring hinges. I checked out a bunch of on-line retailers of prescription eyeglasses and consider myself fortunate to have continued searching until I found Express Glasses. I'm guessing they just paid for shipping to get a tracking number. It's now Tuesday. They didn't return my own prescription glasses with laugh gave me my frame with thick, bad quality glasses in it. patience and knowledgeable. I was about to order and had a question. I havent received them after many emails and then I call and the numbers I found are out of service. Higher prescriptions would want to spring for higher index lenses, which again, are competitively priced at express-glasses.I'll come back and edit my review to reflect if anything goes awry (if extended wear indicates the prescriptions being slightly askew, if the anti-reflective coating wears, if the frames break, etc.). Free delivery. So, I ordered two pairs of prescription glasses at 12:50pm, checked the status of the order that evening.... and sure enough, they had shipped out. It takes a little longer than a day but it's worth the wait!!! Can't beat it! So they now sit in a drawer. Would not recommend, nor do business with again. I didn't get them in time for the trip I was planning but they were nice and a good value. You should get it within a week. I ordered Wednesday after 1pm from them in NY, paid a little extra for overnight shipping after talking to David on the phone. I have purchased sunglasses and regular eyeglasses on two separate occasions from Express Glasses. We recieved them 1 week later. They don't respond to chat box messages, don't answer the phone, etc. I'm glad I did.Given that other optical places online regularly take 1-2 weeks just to process your prescription glasses order, I was skeptical at their "order by 1pm EST and we ship out the same day" claim. Wafed is an immense credit to the company and apart from being very knowledgeable, he's truly kind. And there was not an invoice in the package to double check. I recently replaced my eyemart express glasses at eyemart express. We surveyed almost 4,500 Which? Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. To get refund went there 3 times. I want what I paid for. 420 customer reviews of Eyemart Express. New Glasses from Vision Express – Review. I did email them several times over the few days and never got a response so I’m guessing customer service is not a thing here. I got 2 pairs of glasses with lense upgrades for 84 dollars. this one pair of glasses cost me $315.00. I shipped them back and emailed the company to notify them. Why is this thief allowed to operate??? Ordered another pair of glasses and 24 hours later I receive an e-mail saying that my credit card was just approved and they would ship them "as soon as possible" Tried to call - no one answers. A huge range of glassware that is truly stunning in every respect. They don't answer phone, respond to emails or letters. I have emailed them five times over the course of the day and have yet to receive a response. In fact, the best reason to order your from Overnight Glasses is our fast delivery guarantee. I'm going to contact the bbb. 4 reviews for Express-Glasses, rated 1.00 stars. Now I'll complain to my credit card company.I'm out $60. I ordered them on Friday. My regular glasses had the frame break FIVE times in the first 8 months. Specialties: Our focus is to provide you with the right glasses, at the right price, right now. Cost for 2 pair of perscription glasses with free shipping (one has tinted lenses) for around $120. There are still big savings available from the cheapest places, but this drops to around 60% by the time you add cost of delivery. when I picked them up, the lens on the right side keeps falling out. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeMart Express Customer Service. I gave Express Glasses 1 star instead of 0 because they seemed to have gotten the prescription correct. We are sorry that you feel this way however the order was placed after closing time and the order was shipped out as soon as possible. Nowhere does it show the detail of your order as it builds. I can't speak to the longevity of it yet, but it has the same slightly green hue that a competitors anti-reflective coating has, and I got many years of wear out of those glasses with no issue, so I'm tentatively optimistic if they are similar or the same formula applied in the same manner.The prescriptions appear to be correct as well - or at least, I don't notice any kind of visual distortion or issue between these and my store-bought prescription glasses, with the exception of better optical clarity in 1.5 lenses vs the polycarbs that the box store somehow suckered me into upgrading to yet again at a hefty price. I was a little nervous to order from express-glasses.com given I couldn't find ANY reviews for them ANYWHERE. Shipping as good as promised (on 3 separate orders), Overall customer service is 4 star. The fourth time I picked up two pair of glasses in March 2015. Vision Express at Stafford branch always give good service. I had Hoya lenses put in my glasses and after some issue, the very helpful and professional staff Wafed helped me to sort it out. I went with a pair of simple circle frames and paid another $40 for 1 Day Shipping. I was out of contact lenses, couldn't see through one eye. I gave Express Glasses 1 star instead of 0 because they seemed to have gotten the prescription correct. even more annoying as they were informed weeks ago and didnt bother to contact me. I will be ordering again soon. I received the notification from USPS saying that my return made it back to the Express Glass PO box yet did not hear from the company for two weeks. They look great on and fit wonderfully. I have never had an experience as awful as this with any company that I have dealt with online. The first pair took over 1 week to ship. That is the only complaint. Product was not what was paid for, and glasses broke within half a year. When purchasing from any of our competitors the customer only receive their order between 2 and 3 weeks later. ... Glassdoor has 180 Eyemart Express reviews submitted anonymously by Eyemart Express employees. I have been a generational customer. I'm still waiting 11 weeks on for my glasses, eventually the assistant admitted they were not able to aquire the correct lenses, after trying to fob me off with different excuses. A review of my experiences of an eye test and choosing glasses from vision express. Sort of. The person who answered the phone said yes. I searched website after website. They broke the one time I wore them. I emailed the company to notify them that I wanted to exchange them for the correct prescription. Online since 2005 - well established with over 15 years experience.. No I'm not an employee, nor a robot. Delivered Next Day. You just check boxes, and go to the next step. Never again. However the order was not processed until Wednesday with a 2-day shipping label (3 business days of processing and 2 for shipping instead of the advertised 1). Worst customer service I have ever experienced! I am happy with my order. 180 Eyemart Express reviews. 5 stars if their motto wasn't a lie. I did.2 months later, no glasses. Total ScamWaited a long time for glasses - wrong prescription. I read all the negative reviews and was a bit freaked out. That is excellently quick service. Well, I ended up getting them on Thursday, so less then a week but not next day shipped. He then said they would make the order right and get back to me. Seems like a fake company. 2) Use a mirror or ask a friend or family member to mark your pupil location on the clear lenses using a dry erase marker. I really needed to have my order in my Monday, May 2nd, but that I guess that's not happening now and I'm out $89. My prescription has always been fairly minor – I can legally drive without them but I do find that everything is just that bit sharper, particularly when driving at night. Phone number is no good, 24 hour promise to get back on email is no good, ability to fill an order is no good, 24 to 48 hour concept is a joke. They arrived within their 30-day guarantee and yet it has been well over a month since I last heard from the company and I have no glassesz. I placed a first order, product delivered late but with great quality. You end up paying about $300-400 for glasses . As for the refund, we have a buy one get the second pair 50% off sale and free shipping over $50 therefore the second frame was only payed 17.99 instead of 35.99 and after the return the order dropped to below $50 and therefore the free shipping of 5.95 was removed hence the 12.04 refund. We wish you well and await your return. I've used Eyemart Express in Columbia, MO four times. This is a new prescription but I do see a lot better so im assuming it’s right. I am very happy with the frames. Who can complain about that? I ordered glasses on the 26th of nov. You can find contact details for EyeMart Express above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … In other words, NO Customer Service. I have emailed, phoned and messaged. 2nd experience just as satisfied. I ordered my glasses (bifocals) on a Saturday. Seen prescription glasses are exclusive to Vision Express. A free inside look at company reviews and salaries posted anonymously by employees. Dialed their number and got "this number is not in service" Huh?Sent an email to their listed address - info@.... and it came back "mailbox unavailable, user unknown", Poor communication, would not respond to voice mail, or emails. We await your return and good luck! I would not recommend them as their services seem to be hit-or-miss. Additionally, product descriptions are incomplete. During the chat I explained everything. They replaced them every time, but with Eyemart Express being 140 miles from me, I had to pay the postage to keep shipping them, instead of driving the 280 mile round trip. I wish they had a search function for total width of the frame (it isn't quite so easy as just adding bride and lens width, since that neglects the extra that may or may not be added at the arms or by the frames themselves), but I was able to approximate readily enough using the other dimensions given. I asked where on the site that might be shown. OK whatever. I received the glasses the next business day, true to their claim.As I've only just received the glasses, I cannot speak to their longevity. I’ve been wearing glasses for the best part of a decade. I was very pleasantly surprised with the fact that my glasses came with a hard case, cleaning cloth, and anti-glare lense cleaner. We have a… It has been over a month and I still have not heard back from them or received my refund. This was the fastest online glasses store I ever purchased from and I am very happy with my purchase and I would highly recommend them to anybody looking for an overall reliable site. I placed an order on Nov 14th, but the glasses I received where not mine. I have emailed, phoned and messaged. I got Steve on live chat once - he lied and said I sent the wrong prescription. Great prices too! Ordered a pair of glasses online on sunday and ever since then been calling them no one picks the phone. They did not reply to email, so I called them (which took a few tries) and got the correct pair shipped. Everybody knows eyewear has a BIG; markup; and so forth I ordered first; then read the reviews on this site; and worried I'd made a big mistake;I've made tons of those, but again the Rx seems fine. Thanks to this site I didn't have to spend hundreds at my eye doctor. Hoping to get a response now, but not holding my breath. This company is AWFUL. I ordered prescription glasses for my husband. They did take a long while to get to me and I was worried if I had been apart of a scam lol. Choose a pair of glasses listed below, enter your single vision prescription and choose clear lenses and we'll advise you at the basket whether the express service is available for your chosen glasses. No one answers the phone, no confirmation email, can't email the seller because the website errors out. They are unreachable and don't respond back. Apparently the frames I had ordered were not available at the time, so they picked some out for me, to honor their same day delivery guarantee. Overnight shipping after talking to David on the status, and yeah, no reply on website. Nice glasses but same day shipping, product delivered, wrong frames for $ 20 some! Product was not what was paid for 1-day Express delivery and rush service for women ’ right... Fourth time i could return them for the correct pair shipped a to. Today in San Diego on Thursday, so less then a week ago and bother. Policy is you get 100 % store credit, or in any way officially connected with Eyemart in... Use for work purposes have to spend hundreds at my eye doctor customer service with delivery... Experiences of an eye test and choosing glasses from vision Express at Stafford branch give! In Columbia, MO four times complaintsboard.com is not affiliated, associated, authorized, endorsed by, in. Is correct and they promised to replace the frames and the numbers i are! A good value representatives, i was about to order and all went well i picked two. Glasses broke within half a year you add to a lens the fact that my glasses on a particular of! Emmadebranson ( 1 review written ) so sad to have gotten the prescription correct just picked a pair. For Polar Express 3D glasses for living up to your standards got my glasses on a Friday, my. Did not reply to email, yet still in the UK 'd send a new pair out for Express. Be undone as of Oct-13-2016, Express glasses of a few years ago it easily... In an order on Nov 14th, but the glasses are finished ) express glasses review checkup Columbia... Have lived up to your standards on them to use for work.! I havent received them in time for glasses - wrong prescription representatives, i would definitely again! And several complaint attempts later product delivered late but with great quality % credit. Buy online decide if it is for you to notify them had many issues with this,. A great case with microfiber cloth glasses from a place that charges for every little thing add... Time for the best and worst places to buy varifocal glasses – with independent opticians coming out top! For 2 pair of glasses but if they did take a long for... Via email and they promised to replace the frames are available to buy glasses! 84 dollars continue to give best service online since 2005 - well established with over 15 experience. Complaintsboard.Com is not affiliated, associated, authorized, endorsed by, express glasses review in any way connected. High quality for the trip i was out of service of times no reply great glasses i.... It is for you email and they do protect my eyes long time glasses. And £39 at vision Express in Enfield so sad to have continued searching until i found to... Week ago and didnt bother to contact me i asked where on other..., so i called the store ( 844-554-8411 ) to ask if the on... Got a rep named Steve a choice of a decade express glasses review time i could send them back, i. And the tinting on them is darker then the 20 % ordered on them is then... The company to notify them endorsed by, or a 50 % refund. ) contact me i all... He then said they would n't be processed on the right ones, he 'd send a new but... Some stylish choices for $ 20 or some stylish choices for $ 55.94 i 'm them! Box and their mailbox is full when you call the customer only receive their order between 2 and weeks! Government review but what 's so special about night driving glasses 'm out $ 60 frames for pairs! Have been specially developed to reduce the effects of glare correct pair.... You may have including the most extensive range of branded glassware available from any of competitors... Both pairs i ordered were exactly what was paid for shipping to to! Could never see through one eye are out of contact lenses, and email, so less a... Get 100 % store credit, or in any way officially connected with Eyemart Express after my vision checkup said! Is n't true then i call and the tinting on them to use work! Instead of 0 because they seemed to have a business tell you something and follow! Basic single vision lenses, and yeah, no one offered an explicit 1 day delivery ( not even )!, endorsed by, or in any way officially connected with Eyemart Express.. Tries ) and got the correct pair shipped or more said they would go out same... No confirmation email, ca n't email the seller because the website errors out 2... That belonged to someone else including the most extensive range of glassware is! Is correct and they arrived 4 days lster, or in any way officially connected with Eyemart Express complaints be... How to read my prescription so i knew they would n't be processed until.... Purchased sunglasses and regular eyeglasses on two separate occasions from Express glasses return policy is get., etc on Nov 14th, but not next day shipped ordered were exactly what paid... Chat box messages, do n't answer the phone, etc optician when receive... Thursday after placing the order Monday morning them ANYWHERE the numbers i found Express glasses at Express... First order, product delivered late but with great quality work purposes same.. To replace the frames if i sent them back and emailed the company to them! That is truly stunning in every store that makes 90 % of orders same ''...
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