Is that only available for U.S. to U.S. returns? It also won’t change your eligibility for eBay or PayPal seller protections. By using Australia Post labels, you have access to a convenient returns service, at great prices. If i should do a return on ebay the seller would have to post the return label (more money seller lost) or do a partial refund for post ( and most likely cop another defect) and that is why i stoped selling, because i know the amount of mobile users is only growing. Make sure the barcode is clear so the carrier can scan it easily. Return Address Labels “The product I ordered was a round return address label. Not all items on eBay.com.au are eligible for the eBay return label service. I would suggest that you Cash on Delivery (COD) the item back to the sender for postage only. I accepted a return from a buyer. If you included a return postage label with the item when you sent it to the buyer, you can let them know that they should use that to send it back to you. Shop with Afterpay on eligible items. Maybe it isn't quite what you thought. Start your return . Shop today! Ask about this at the Post … We’ll send an email to your Messages with the subject line “Send the item back” with all the details of your return request. 0 Kudos legarlu View Listings. Welcome to Australia Post Online Shop. Find out just how easy and convenient it is for customers to make a return through Australia Post. We recommend using a tracked service for return postage. Use Messages in My eBay to keep a record of your conversation with the seller. 1 min article; Appeal eBay's decision about a return or missing item for buyers. Unless the seller issued a label with an incorrect return address causing non delivery. You return the item through eBay’s inflow returns services; 4.6.4. You must also include, in the same condition as it was received: If you've used an item and found it to be faulty, you can request a return and may have other rights such as a right of repair, replacement or refund. This buyer-side operation generates an eBay return shipping label for the buyer. If we cannot verify a tracking number you provide, you’ll be asked for supply alternative proof of return. Maybe it isn't your size. If you're using a non-eBay label, the seller may have added the number for you. Be as accurate as you can so the seller knows why you want to return the item. Message 5 of 18 (3,093 Views) Reply. Features - domestic. Meaning; fieldgroups: token: Optional: The fieldgroups query parameter can be used in the call URI to control the detail level that is returned in response. *This code only works for Australia Post parcels where you paid for the label online and printed it off. If they agree, you may be able to send them funds to cover the postage cost. Community Member. Convenience - customers can either contact you to arrange a return, use the label you've sent with the item, or go online to arrange the return themselves. The benefits of eBay Postage Labels include: Postage from $6.13 for deliveries in the same city Returns via the post. Your retailer may have supplied a prepaid return label, or instructions on how to buy or download one. Copyright © 1995-2021 eBay Inc. All Rights Reserved. In these Terms of Use "eBay" means eBay Marketplaces GmbH. You'll then need to send the buyer a separate PayPal payment in advance for the return postage charges, as you won't be able to include these when you refund the item price and original postage costs after receiving the item back. The buyer has requested a return from their Purchase history in My eBay. Your return policy in the listing determines who pays for return postage. Not to mention it has to be an Australia Post prepaid return label, AusPost don't recognize UPS labels at all. Eligible Returns include only those returns processed through eBay’s online returns flow and for which seller and buyer use an eBay return label. Language barriers may make it difficult to buy an international return label online. Meaning; fieldgroups: token: Optional: The fieldgroups query parameter can be used in the call URI to control the detail level that is returned in response. Tracking lets you know the item is on its way, and eBay can see the progress of the return in case we're asked to step in. About Australia Post Rates & Labels About Australia Post and … Select Buy a postage label from Parcelpoint or Buy a postage label from Australia Post. eBay does not take possession of the item being returned and is not liable for the loss or damage of any item. The benefits of eBay Postage Labels include: Postage from $6.13 for deliveries in the same city Free delivery Australia wide. I recently purchased something that arrived damaged, but the seller decided to be a PITA about accepting the return, making the entire process take a while. Let them know that's what you're after when you start the return request. Thanks. If there's a delay, contact the seller to see if they're still willing to accept your return. If you're paying, you have several options for arranging return postage, which we've outlined on this page. Enter your search term to display live search results. Both returns methods are free of charge and include tracking. BillyBobBilly. With eBay Postage Labels, sellers can pay for their postage and print their postage labels, all on eBay. Go to My eBay and find the item in your Purchase history, then select Return this item. You technically need to use the red and white satchels, not the eBay branded ones (available forom the Aus Post shop online - both on ebay and their own website, and some Aus Post outlets), and they come in 500g, 3kg and 5kg sizes (you can print standard or express post labels and put whichever one on them). ** Proof of return can be a tracking number, or a return shipping receipt showing the seller’s address and the amount you paid. Select your reason. On the last return I paid $9.00 priority to ship it and ebay issued the buyer a $13.++ priority label to ship it back and charged my for the $13.++. Returns via courier pick up and express returns are excluded. If you need help, get in touch with your buyer. With deliveries to all Australian major capital cities and more, you can provide buyers with an excellent experience from start to end. Here's how to buy an eBay return label, if one is available: Go to your Returns dashboard and select View return details. length 105cm, 0.25 cubic metres). You can either use a postage calculator on the carrier's website to find out how much a tracked service will cost, or ask the buyer to get a quote. The buyer can then print the label and drop the parcel off to send it back to you. Standard size items up to 22kg (max. Australia Post reserves the right to vary at any time the locations where the Parcel Pickup Service is available. That was 2 days ago. If you haven't supplied your own return label, the buyer will need to fill out custom forms when sending the item back. The seller sends off a special return mailing label to the buyer and which the buyer uses this return mailing label to send the item back to the seller at sellers expense. If a seller offers returns, it's very likely that they'll be happy to exchange an item for you (for example, a different size) instead of giving you a refund. If you haven't received a refund three business days after tracking shows the item was delivered back to the seller, follow up with the seller via the return request. I suspect that if eBay has reported this to Australia Post, who will conduct the initial investigation, we could expect to see something on either eBay or Australia Post. The postage cost is added to … Please read the eBay Label Printing Delivery Terms and Conditions carefully as they will form a contract and this agreement is supplementary to the Australia Post Terms and Conditions. Are faulty or develop a fault within a reasonable period of time after purchase, Aren't fit for purpose (i.e. When you print a postage label on eBay, our negotiated rates let you save money relative to the carrier's retail rate for most services, and you can simply drop off your parcel or, for Sendle services, book a courier pickup at no extra cost. All packaging such as boxes, bags and tags. Misused a product and have caused or contributed to the failure of the goods, for example, by damaging or misusing the goods. Australia Post is not going to ship the item back free of charge. eBay will show the cheapest postage option per order based on the order dimensions and buyer location. If your receipt doesn’t include the seller’s address, we also need a photo of the package you returned, showing the seller’s address. eBay may suspend or permanently stop offering the eBay return label service at any time in its absolute discretion. If the buyer is sending an item back because it doesn't match the listing or it arrived damaged or faulty: If they simply changed their mind or ordered the wrong item: For most domestic returns, you can authorise your buyer to use a fully tracked return postage label with Parcelpoint or Australia Post. ref: whrl.pl/ReMT7j. A new eBay scam using its own return label We’ve lost the item and our money, but the auction site won’t do anything to stop it Agreeing a return … but that can turn out to be an empty promise. and maybe that's what eBay want, no more fvf refunds. For items returned via Parcelpoint, the buyer may still select a courier pick-up option and pay the difference at their own expense. Warranty information may be included in the listing description, item specifics section of the listing or you can ask the seller using the Ask a question link on the listing. eBay may step in to facilitate a return or correct an error made by a buyer or a seller. The quality of the print and the sticker was well worth what we paid for the product. By using Australia Post labels, you have access to a convenient returns service, at great prices. Here's how to send your own return label: If you don't already have an account with a courier, you may be able to use one of these providers: For bulky items over 70kg, you may need to work with the buyer to make alternative freight arrangements. Choose from Australia Post and Sendle, with postage from $6.13. Packaging - specify Australia Post packaging for … I supplied the design and the finished product was better than I could have hoped for. View cart for details. If you and the buyer agree that you'll send them funds to cover the cost of the return, you'll need to agree on the postage service and cost before they send the item back. Here's how you can let the buyer know about the label: If you prefer, you can provide the buyer with another method of returning the item. Ebay tell me I need to '' Buy a return postage label from a postage courier, then upload it to share it with the buyer'' I'm being a bit thick, but do I need to go to the post office, ask them for a return postage label and then take a photo on my phone of this label? By using the eBay return label service you agree to these Terms of Use, eBay's User Agreement and all eBay policies. Find more information about return postage. Parameter Type Required? For more information, see our Condition of returned items policy. 3. Keep in mind that the condition of the item you send back to the seller is important, so repack it carefully. It's no different with an item returned via Australia Post to a residential address, though. For more information, see our Condition of returned items policy. In the Orders tab, you can either buy postage labels in bulk or print labels individually. Then, having discussed the problem with the seller, so she is not shocked and horrified by the cost of return shipping, buy the label and ship. Check the seller's return policy in the listing. Confirm your return address on the label. Who pays for return postage – you or the buyer – depends on the reason they're returning the item and your return policy. Seller: adornbeautyau (1,117) 97.6%, Location: Gilles Plains, South Australia, Ships to: AU, Item: 233295171469 Australia Post - Signature On Delivery Tracking Label Tracking Signature On Re. Remember to add the tracking information to the return request. You return the item via eBay’s designated shipping partners (Australia Post and ParcelPoint); 4.6.5. Select your carrier and enter the tracking number. Check the listing's return policy before making your purchase, Be assured you can always request a return if the item's not up to scratch, Return the item as it was when you got it, and pack it well, Understand your legal right to return goods. If the item arrives faulty or damaged, or doesn't match the listing description, you can return it – regardless of the seller's return policy. You return the item via eBay’s designated shipping partners (Australia Post and ParcelPoint); 4.6.5. Important There is an option to 'upload your own label' A while back I had another return request but I was able to upload an ebay shipping label. If you can't resolve the issue with the seller, you can ask eBay to step in and help. Get the best deals on Australia Post Shipping & Address Labels. To avoid delays, make sure you've provided them with all the necessary information for customs. Post label to return the item with, and the address was the seller's place of residence. The item being returned must comply with the following in order to be eligible: {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Seamless Order Tracking . Keep in mind that the condition of the item you … they don't do what the seller said they would do), Don't match the seller's description or sample, Fail to meet other mandatory consumer guarantees under the, Simply changed your mind, found the product cheaper elsewhere, or decided you don't like or need the product. eParcel Returns. The seller decides whether they accept returns if you change your mind. Maximum weight and total dimensions (length + width + height of the parcel) as follows: Items sent with Parcelpoint (both drop-off and courier pick-up): Maximum 10kg and 120cm, Items sent with Australia Post: Maximum 22kg and 250cm. eBay may vary these Terms of Use at any time by publishing revised terms on eBay.com.au. The pick-up service provides parcel pick-up from the sender address and lodgement into the Australia Post delivery network. Ask eBay to step in and help for buyers If you’ve asked your seller to help with a problem and they’re not able to resolve it for you within 3 business days, you can ask us to help. A seller has to pay and print the label, and then post it to the buyer, or take a screen shot and email it to the buyer if the buyer has printing capabilities. You select a standard returns label. For more information, see our eBay Money Back Guarantee policy. Return through your local Australia Post post office with over 4,400 drop-off locations to choose from, open Monday to Saturday. Locate your code Find the return code for your purchase, beginning with PR followed by 6 digits; for example, PR999999. As an Australian consumer, you have a legal right to return items purchased from a business and to receive a repair, replacement or refund if the items: You may be required to return the goods and to provide proof of purchase. Message 7 of 13 (1,472 Views) Reply. For items with a total cost of $750 or more, we require a proof of signature to confirm delivery. How It Works. Whenever I have a return I have ebay issue the return label. Sellers and manufacturers often offer warranties on their goods and you should find out whether a warranty is included on the item you're buying. Please visit the ACCC website for more information about consumer guarantees and your rights. Sometimes you'll need to provide your own label or help the buyer return the item in another way, including: If an eBay return label isn't available or if you want to use your own carrier, you can upload a pre-paid postage label for the buyer to use. If you're paying for postage in store or sending with letters be sure to continue uploading tracking to eBay. The only way ebay can force a seller to pay for return shipping is by generating a prepaid label and then billing the seller for it on their monthly invoice. Drop off your parcel to a ParcelPoint Returns location (only if selected ParcelPoint), or to your nearest Australia Post office (only if selected Australian Post). - All returns must be boxed and packed securely for shipping, in original packaging if possible. The seller has accepted the return request and the buyer has read and complied with the seller's return policy. RETURNS FORM Qty Size Item Code Description Why don’t you love it? I started a return request through Ebay, in which it gave the seller 6 days to respond. both the buyer's delivery address and the seller's return address are in Australia. Australia Post/eBay flat rate satchels and boxes do not include postage. When the seller accepts your return request, you’ll either receive a return shipping label from eBay or the seller, or you’ll be asked to purchase a label directly from a carrier. The printing was clear and colour matched perfectly.” Lovely Labels Choose the label you want to send to your buyer. If the seller or manufacturer doesn't offer a warranty or it has expired, this doesn't limit your rights under the Australian Consumer Law relating to defective and non-complying goods. eBay ended up providing me an Aus. Australia Post have now added “micro-cuts” to new issue stamps released in self-adhesive booklets. What if the seller doesn't give me a refund? I mentioned this to him, saying the label is essentially worthless and he said that he can't send me anything but a UPS label. Here's how to buy an eBay return label, if one is available: You'll only be charged for the label if it's used. Refer to this about Return Post. Post label to return the item with, and the address was the seller's place of residence. How long before I can get Paypal to release these funds if the item is not returned? 4. Most sellers on eBay offer returns, and whatever your reason, doing it is easy. For all Eligible Returns, Sellers shall pay the cost of such returns, including return shipping, and eBay will issue credit for the amount of such costs. The seller has two days to inspect the returned item and issue a refund to the buyer. Something went wrong. These “micro cuts” within the stamp design already are present in the alleged “Priority” labels as many readers may realise.. If i should do a return on ebay the seller would have to post the return label (more money seller lost) or do a partial refund for post ( and most likely cop another defect) and that is why i stoped selling, because i know the amount of mobile users is only growing. 3. eParcel is available if you send over 2,000 parcels a year.. And if the buyer does let you know there's a problem, it's important to get back to them promptly. Most purchases on eBay are covered by eBay Money Back Guarantee. 3. That printing under the labels someone posted does not pertain to 1st class shipping~~that is a blanket statement by USPS and not something attached to the 1st class label. *we may be human, but we are still animals* Report Inappropriate Content. Something went wrong. Description. Input. You can choose whether to accept returns if a buyer changes their mind about a purchase. With our FREE and easy-to use software Avery Design & Print online, you can easily create your shipping labels. and maybe that's what eBay want, no more fvf refunds. Ebay is good at saying sellers should send a return label without actually having an obvious process to enable sellers to do this. If you're using your own label, you should manually add tracking details to the return. Who covers the postage costs depends on why you're returning it. If not, you should manually add tracking details to the return. *eBay’s labels platform offers postage prices lower than standard rates, except for Australia Post Rural rates. Purchase tracked return postage from your preferred carrier, then upload an image of the label to the return request. Most sellers on eBay offer returns, and whatever your reason, doing it is easy. Parameter Type Required? How long do I have to send the item back? Steps to print your label: 1. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. The first such issue was the June 7, 2017 $1 Lions Club Centenary issue. If not, you should manually add tracking details to the return. If you don't post the return by the specified date, we may close the request and you won't receive a refund.. To send the item back, you can use an eBay return label, or a label from another carrier. I mentioned this to him, saying the label is essentially worthless and he said that he can't send me anything but a UPS label. Generating Australia Post & StarTrack shipping labels directly from your Shopify store is now possible with just a single click. The label format is 199.6 x 143.5mm with 2 labels per sheet, which works well with Australia Post, PayPal, eBay and other popular shipping software. 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