Hotel owners are constantly striving to improve the satisfaction of their guests and what better way to do that, then to focus on current and upcoming trends in hospitality industry and adding a new easy to use entertainment portal to the comfort of their rooms. All that and more with just a few clicks on your hotel TV screen. One of the most exciting emerging travel technology trends is the Internet of Things (IoT), which involves internet-based inter-connectivity between everyday devices, allowing them to both send and receive data. The hospitality industry has been slow to adopt IoT technologies so far, but this is expected to boom in 2020 with location-based information for … Now you can actually get the best seats in the arena for your favourite sports team game or get backstage passes for the concert tomorrow night on the other side of the city, all of that and more without having to touch your computer or remember countless registration passwords for each and individual website. Artificial intelligence (AI) gave the information technology industry the much-needed rejuvenation and now AI … So, in words of Silicon Valley tech investors, the future is here, and data is the new oil. What does the future of the hospitality industry have in store for us as far as the technology is concerned? Winning customers loyalty is now within reach of all the hotels. For instance, IoT technology can be used in hotel rooms to provide customers with a device that connects to everything f… Automating processes throughout your luxury hospitality business can save money and increase efficiency for hotel management. Recognition technology in the hospitality industry includes face and fingerprint recognition. The hospitality industry developing its own mobile apps. We have covered a lot of areas in the post that are related to technology in the hospitality industry. Commoditization of software has made it easier for even Limited-Service Hotels and Select Service Hotels to have guests experience enhancing and analytics software installed on top of the regular point of sale software. Subscribe. Future is in so immense proximity we can almost feel it. The internet has helped to make it easy to access information. There is much more to technology and trends in the hospitality industry than what has been mentioned in this post. 1. The Hotel industry has acknowledged the importance of IT which is a win-win situation for all. Today’s tech-savvy guests, especially millennials, are often looking for the personalised hotel experience. Today, guests can make reservations through an application and schedule their stay with … Especially after the COVID-19 led slowdown. All Hotel Managers and Restaurant owners must take note of this. Hospitality industry through data analytics can now understand and serve the customer better. Here are some of the top tech … Greater use of IT in the Hotel industry has ensured easier entry of the Information Systems even in Budget hotels. That’s where the use of Internet of Things (Or IoT) and smart in-room gadgets come in handy. The pandemic facilitated technology adoption, as hotel managers were forced to implement technologies that they previously rejected – and often found some of them very effective. It was a normal practice to charge customers for WiFi. How can the hospitality industry stay aloof of this trend? The “app culture” among the tech-savvy, always-on generation today makes them believe they can find the answer through an app; and if there is no app available, they’ll take the problem online, i.e. This is probably the most important one in the hospitality technology trends list of 2020 and 2021. In 2020 luxury hotels … Over the last couple of years, the hospitality industry has rapidly been adopting new technologies and innovations. VR and AR are set to dominate as one of the latest technology trends in the travel and hospitality industry in the coming years. 2020 Industry Outlook: Imagination to Iteration By Dorothy Creamer, Editor, HT magazine - 02/07/2020 Get great content like this right in your inbox. It is one of hyper-personalization and privacy; automation and high-touch interactions; sustainability and indefatigable demand. AI and Data Analytics one of the top Hospitality Technology Trends . Future focus: three hospitality trends for 2020 and beyond. Technology in the hotel industry is creating opportunities like never before. These include. The most successful future business ventures will most likely be involved in investing in data systems, which will collect and analyse personal data and turn that into a marketing opportunity. Virtual Reality (VR) and Augmented Reality (AR) are not science fiction anymore. Augmented reality is a technology that expands our physical world, adding layers of digital information onto it. There is a reason why we have begun with AI in hospitality as one of the latest hospitality technology trends. Related article: How smart technology is influencing the guest experience in 2020 From operations to guest experience to marketing, smart hotel technology offers a variety of cost savings and revenue opportunities, and it is enabling hotel owners to reach new levels of profitability. The cases are numerous. The reception processes are more instant now than ever before with just a push of a few buttons on your remote control. Visit www.nevron.eu to see how we make IPTV happen. “The hotel room’s television and radio are taking a backseat as research shows guests use other technologies to keep themselves entertained. Thus, Information technology in the Hotel industry is more important than ever today. Artificial intelligence, as a concept, has been around since the 1950s, but it is only in recent years that technology has advanced enough to the point where it can be considered sufficiently reliable to deploy for important business tasks, therefore making it a big part of the current trends in the hospitality industry. Innovative Technology products in Hospitality. they’ll post it … There are four major technologies that are well-worth keeping your eye on next year, including: Internet of Things (IoT): This technology effectively uses sensors in physical objects to farm data and help improve and automate operations. Some of the difficulties include hotels brands not facilitating technology rollout and sticking to antiquated legacy technology systems, low margins, and high technology deployment costs. However, a few of the hotels are already using or rather testing AI. Current trends in the hospitality industry will also include something called augmented reality in the very near future. The Near Future of Hospitality The current hospitality landscape presents challenges and opportunities, giving traditional hoteliers little choice but to embrace technological transformation head-on to maximize guest loyalty, grow revenue, and to support future growth. Hoteliers are becoming more and more competent in terms of handling IT to skyrocket their businesses. Even when they’re not satisfied with the customer service, have a complaint or the details of their reservations have changed, there’s no more waiting for your turn at the reception, while the elderly couple in front of you is searching for their documents but they forgot their glasses. The main reason for the change, besides personalized content being the most important on the list, is also the way personalized content is being offered to the customer, whose needs are constantly changing with technology as well. Backend efficiency to improve by greater use of AI driving down the costs. May it be payments, supply chain management or customer loyalty programme Blockchain might very well revolutionize the Hospitality industry. 2021 may be the year when more and more organisations start using the same to enhance the customer experience. Well, our very own Hospitality industry is still cautious in terms of diving deep into AI. https://www.smithmicro.com/news-room/2019-press-releases/, Hotel prices in Dubai are falling because of strong market saturation, Current trends in the hospitality industry 2020, 6 $ make the difference between survival and bankruptcy. In many ways, the hospitality industry is leading the charge in the adoption of smart business technology. This is one of the Hospitality Technology trends that may very well catch up in 2021. Most of the innovation in the hospitality industry is powered by technology. In today’s technology-driven world, the future of the hospitality industry is digital. Even better, this hospitality industry technology allows them to offer late check-outs for an additional charge. From the benefits of OpEx expenses on the bottom line, to software integration options, and new innovations coming from emerging technology, cloud communications offers hotels opportunities for back office efficiency with low technology acquisition … So, what’s new as far as hospitality innovation and the latest hospitality technology trends in 2020 are concerned? We can already see some new ideas emerging and colliding with trends in tourism and hospitality industry as we move towards interactive future. By. And for good reason. Robotics in Hospitality- Think of Robot receptionists, Robot concierge, Robot butlers and more. Technology over the years have become a part of our day to day lives. This is definitely the hospitality technology to watch out for over the next years. Now think of the issues within the hospitality industry due to fraudulent transactions. Also, as current trends in the hospitality industry suggest, enabling guests to choose their preferred communication means is another great way of personalizing the guests stay. With this nifty hotel tech, guests don’t have to walk to or call the helpdesk. Or peaking behind a curtain of the museum you read about in a city brochure to make sure if this is how you want to spend the afternoon with your family. The UAE is one of the most technologically advanced nations in the world. Besides, this technology provides instant access to the room with no need for keys. For the hotel, this is always most cost-effective solution compared to leaving the air conditioner on. The concept of personalization has even been called “a must have” for hoteliers as part of trends in tourism and hospitality industry. In 2020, COVID-19 suddenly appeared to shut down the golden era of the travel and hospitality … A lot of the potential guests would not book a hotel if there are no online reviews. There are multiple exciting technologies driven by AI set to reshape hospitality. Artificial intelligence (AI) gave the information technology industry the much-needed rejuvenation and now AI is almost into everything. It’s easy to assume guests prefer the “human” touch, but we should be careful of making such assumptions. So to conclude, the future of current trends in the hospitality industry will most likely include both human interaction and more advanced efficient technologies that best serve both consumers and businesses alike. By KWSME Business Setup Dubai 0 Comments. Contact us NOW as great opportunity is waiting for you just around the corner. The hospitality industry is currently going through a period of significant change and will look very different in 2020. The visitors’ biometrics are used to shorten the check-in and check-out processes. The automated temperature control, lighting, alarms, blinds, and other technological innovations are contributing to improved customer satisfaction, and improved services, while reducing overhead cost at the same time. Already, we are seeing examples of its role within the travel and tourism industryand this is only going to increase. service is the key to success in the hospitality industry, Information Systems in the Hotel industry, Top Digital Marketing Trends in the Hospitality Industry, 9 Best Hospitality Digital Marketing Tools in 2020, Smart Hotels Explored and Explained | Hotels of the Future, 14 Best Food and Beverage Shows Around the World. That’s right; the virtual concierge does everything, it helps guests make dining reservations, ask for driving directions, check entertainment tickets, book spa appointments as well as order in-room service, housekeeping, additional towels, and whatnot. The term itself was coined back in 1990, and one of the first commercial uses could be found in television industry and the military. Our mobile devices along with the media giant conglomerates like Netflix and Amazon changed the way we consume media content forever and while some industries are postponing the inevitable, the hospitality technology trends will quickly need to adapt in order to stay relevant. Photo by ZACHARY STAINES on Unsplash. SIP-DECT is another novel technology term that is replacing voice over Wi-Fi technology. After all, service is the key to success in the hospitality industry. How about reserving a table for two for a fancy late-night dinner without having to wait in lines in front of the restaurant? Yes, latest trends in hospitality industry are making this AI technology a part of the new normal. As a new digital era evolves and new trends in hospitality industry progress, one thing is for certain, artificial intelligence and virtual reality will increasingly become part of the current trends in the hospitality industry over the course of 2020. Just imagine as a guest, planning out your day way more efficiently from the comfort of your room using your hotel entertainment portal and virtually levitating over the biggest shopping center in the city to see if they have some of your favourite places to shop. AI is redefining the hospitality industry in many ways. December 23, 2019 . That’s now a thing of the past. IoT is already impacting multiple industries in positive ways. What’s more, mobile check-ins enables hotels to stay on top of their room availability and better optimise per-room revenue. Other hotel chains are expected to follow the same starting from 2018. They are about to change dramatically, even if your guest doesn’t feel like going out for a meal and just wants to stay in, they can use the same screen to order room service, check prices or request a special massage treatment in the hotels facilities. In the year of 2020, it’s very likely that almost all industries will be impacted by new waves of digital innovation in some way, shape or form and as current trends in the hospitality industry suggest the industry is looking to shift focus to new environments in order to satisfy consumer’s ever growing curiosity of choice and personalized digital content at the tip of their fingertips. However I don’t see there being a stand out technology for 2020, instead, I see this as a year of evolution not revolution. A one-of-a-kind customer experience and above all else, providing guests with a more seamless and streamlined services during their stay. While augmented reality (AR) has yet to become a prominent feature of most current trends in the hospitality industry, consumers should expect to see more adoption within the industry in the next few years. From switching on our bedroom lights to driving our car, technology has got our backs. Let’s discuss the numbers before we start the discussion of the importance of Online reputation management for the Hotels. The implementation of AI will not only bring lots of new revenue opportunities to hoteliers in the hospitality industry, but most importantly a new goal. (adsbygoogle = window.adsbygoogle || []).push({}); We have heard a lot about Blockchain with over $2 billion invested already in Blockchain. Our post about the Hotel Industry Trends already covers a few points on the latest technology of the like of SaaS, Enhanced room technology, Mobile check-in etc. As more businesses are implementing new technologies and are beginning to see the benefits. We have another post dedicated to Information Systems in the Hotel industry that discusses this in detail. These apps deliver everything, from emergency info to deal notification and hotel services. How does AR look like? Or is it? In today’s technology era, everyone is spending on mobile technology and better usage of customer data. In 2020, experts expect to see this trend continue with brands implementing the latest and greatest at their properties. 2020 will bring us more technology in hotels including augmented reality, biometrics and of course voice assistants. As more and more research and surveys of the current trends in hospitality industry show, the guest’s expectations for special care and personalized entertainment will only be increasing with time and that’s the main reason that we will most likely witness new level of competitiveness in new trends in hospitality industry. When it comes to hospitality technology for hotels, the virtual concierge is all the rage right now. The keyless entry hospitality technology that debuted in 2014 is now being adopted by almost all major hotel brands like Hilton, Marriott, Accor etc. Published. Let’s take things a notch higher as it’s 2020 that is taking us deeper into the era of artificial intelligence and cloud computing. The hospitality industry is facing cutthroat competition. Request a free demo and see what our solutions bring you. Posted on September 8, 2020. Typically, hotels follow the travel industry when it comes to the adoption of new technology. However, its superpowers are not on only limited to individuals, it is also transforming the way businesses operate. AR-powered signs can equip hotel managers as well as restaurant owners with the ability to route customers to specific locations, including pickup or check-in points, making it easy to navigate around the hotel and other areas. The hospitality industry has already introduced these latest technologies. Cloud computing today impacts almost all companies and all devices. Technology is advancing at a faster pace than ever before, and this is changing both the expectations of patrons as well as the way in which the hospitality industry conducts its business. In 2019 digital keys have become more common than what hospitality pundits might have expected. Hotels and restaurants now use guest apps to offer better, more personalised experience throughout their stay. When it comes to travel in the 21st century, standard and impersonal experiences just won’t cut it anymore. With the rise of the Internet and smartphones, AR rolled out its second wave comeback and is mostly related to the interactive concept. Over 200 companies would be exhibiting their products and will attract retain and hospitality buyers from England, Northern Ireland and adjoining countries. Request more info about Nevron IPTV products. Guests may, for instance, turn the air conditioner on through their entertainment portal, to ensure optimal temperature when they enter the room. Thoughtful adoption of technology can perk up guest experiences and keep pace with the varying … And, it will need to be offered free of cost to all customers. The event showcases the latest in catering equipment, food & drinks, technology, and interiors for the hospitality industry. In 2019 the collection of customer data, combined with improvements of computer technology means that artificial intelligence can now be used for a huge range of functions, from basic customer service to more advanced problem-solving and even for purposes like sales processes and direct messaging. Current trends in the hospitality industry are showing that personalization is already known to be the way to go when gaining and retaining customers. The widespread adoption of new technologies in this industry over recent years has fundamentally reshaped the way in which services are provided and received. You can take a two-hour flight where you can travel around the globe in a virtual environment. Hospitality industry insights Hospitality TV Hotel TV. As a new digital era evolves and new trends in hospitality industry progress, one thing is for certain, artificial intelligence and virtual reality will increasingly become part of the current trends in the hospitality industry over the course of 2020. The good news is that hospitality technology has come a long way over the years. Online reservation services, automated chatbots, inline translation functions, and mobile hotel check-in features are only a handful of examples of how hotels now depend on technology for their operations. Hotel brands such as Hilton and Starwood are already reaping big from this hospitality technology for hotels. By default, people now rely on various online platforms and best Travel Websites to look for accommodation and make bookings; therefore, the hotel industry has capitalised on this. This is probably the most important one in the hospitality technology trends list of 2020 and 2021. Not to get too technical but the most common usage is usually 3D models direct projection onto physical things and fused together in real-time. As futuristic that all of this sounds, AI is not the only technology on the horizon. Now, this virtual reality although not a new technical term, has never realised the expanse it can achieve. This is how hospitality technology can transform the experience of customers. The most obvious manifestation of information technology in the hotel industry is in the bookings. With the arrival of vaccines, the hospitality industry is starting to regain some optimism about the future. It’s so fascinating that something as simple as a door key could undergo such a tremendous breakthrough. Google domination. And what exactly does the term artificial intelligence mean? This technology will not only benefit the guests and properties but will also significantly affect booking and reservation partnerships within the hotel chains, within the cities and around the globe. Yes, hospitality technology is reshaping the overall hospitality industry. Hilton Hotels already have this in the beta phase. Nevron offer rock solid solution and extra mile service that makes sure we become partners for life. People like to communicate in different ways and with so many options out there and as hospitality technology trend shows, it’s expected from hoteliers to be able to provide a large variety of it. Hotel technology trends 2020: How it helps the hospitality industry defeat COVID19 outbreak. So, let’s have a look at the top Hospitality technology trends of 2020 and beyond. Mobile technology has now enabled hotels to introduce digital key. AR appears in direct view of an existing environment and adds sounds, videos and graphics onto it. It's not as sexy as some of the other features on our list, but the hospitality industry has started making the migration to cloud technologies. Hope you found insights on hospitality technology interesting. The digital keys have ensured hassle-free and secure entry and exit for guests in the hospitality industry. Technology is the buzzword of the last few decades and is now a key success factor in the hospitality industry. Improving operational efficiency and tech stacks . Exciting chatbots to enhance customer service, Personalised services through self-improving AI-based apps. We can soon expect to see more hospitality technology trends leveraging a variety of smart technology to reduce operational cost and to improve guest experience, while also taking advantage of new sources of revenue streams. 2020 is now thankfully almost behind us. Virtual concierge is so hot right now in hospitality tech that it has aroused the attention of Caesars Entertainment, Yotel, Aloft, and other Top hotel chains. WiFi and faster internet are bare necessities now. We are aware that the topic has been beaten to death and we would thus like to make this informative yet refreshing for those managing restaurants and hotels. This is a hospitality technology trend that’s rocking the hotel sector. We are sure that most of you agree on the same by now. However, as far as growth in the hospitality industry is concerned, technology to help understand the customer better using data analytics seems like a clear winner for the future. The Hotel industry is extremely competitive. 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