Here's how: Locate the order in Seller Hub - opens in new window or tab or My eBay Sold - opens in new window or tab. It is preferable to let the buyer keep the item and offer a partial refund than to initiate a long drawn-out process of a return and relisting the item. Youâll have the ability to make comprehensive seller-initiated refunds for full or partial amounts, by item or on the full order, on eBay or via a third-party platform. Click Sold on the left side of the page under the Sell heading. In most cases, you'll issue a full refund to the buyer, but if an item is returned used or damaged, it may be appropriate to issue a partial refund. How (or can I ) do a partial refund in ebay to get my fees back? Choose a reason for the refund. The only time ebay force refunds is when the dispute has been escalated to a claim and ebay ⦠Partial refund guidelines where the item is returned used or damaged. Prior to this change, when an eBay seller wanted to issue a refund to a buyer through PayPal, they had to refund the buyer's entire payment. If the buyer requires a refundâcancellation, full refund, less than full refund, or partial refund, eBay will refund the sales tax to the buyer in these cases since we collected the sales tax on the original transaction. eBay will offer buyers the option to submit claims through the eBay Resolution Center for most situations. Top Rated Sellers are allowed to decrease the refund given on returns (up to 50% of the purchase price) if the item is returned to ⦠Select View return details beside the item. You can choose to add a message to the buyer. From the dropdown menu, select Send refund. Always try to avoid a return. Issuing a refund. Offer Partial Refunds . Tell them you accept their offer and then wait for the refund. Do NOT close the dispute. How to offer a partial refund. You can issue full or partial refunds for items in Seller Hub or My eBay up to 90 days after the original transaction. You may be asked to sign in. eBay sellers may now issue partial refunds through eBay's online payment service, PayPal. List 3 or more and people get confuddled with postage. See our seller protection policy to find out how to qualify to issue a partial refund. Usually, you can issue a refund using the same payment method the buyer used to purchase the item. The best practice is to send refunds through the eBay platform. Enter the amount you wish to offer the buyer. Locate the ⦠Ebay has had a new seller protection policy for Top Rated Sellers the last couple of months. Ebay will be unaware of this and won't force the seller to do anything. ... Click My eBay at the top of most eBay pages. One way to do this is to offer the buyer a partial refund. I think you can request a partial refund when opening a dispute via PayPal, but going through eBay is the best way to deal with the situation first, especially if the seller is on eBay's Managed Payments system (if G Pay was a payment option in the listing, they are on eBay's payments). I know how too in paypoo. I sold 2 items (the same) and I list only 2 because I can send 1 or 2 in a 500g bag. Select Offer a partial refund and then Continue. Now when a seller issues a refund, they will be able to select whatever amount they wish to refund, ⦠A partial refund will be an agreement between you and the seller. Partial refunds is a valuable tool for me, allows me to refund postage on combined orders (I can not set my eBay page up to have eBay combine shipping for me as my items vary in size and weight quire a bit, only really works when a seller sells nothing but same items for example postcards). You may talk to your buyer to work out the best way to refund their money. 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