Under stay- A guest who has checked out before his expected date of departure. Previous Page. The bell desk maintains a strict control of such guests with definite policies to guide them. Next Page . Group rate – Room rate offered to large groups of people visiting the hotel for a common reason. Account receivable – Amount of money owed to the hotel by guests. Just use one of the three methods below. If you come across a word or phrase that you either don’t understand, or that you think should be in this glossary, please let us know and we will add it. The front desk agent is alerted with the stamp when he/she receives it. Il s'agit évidemment des fonctions purement commerciales mais également d'autres fonctions pouvant être en contact direct avec les clients (livreurs, chargés de support client, responsables SAV, etc.). Under stay- A guest who has checked out before his expected date of departure. Acquisition Special Access Program (ASAP): A Special Access Program (SAP) established primarily to protect sensitive research, development, testing, and evaluation A code generated by an on-line credit card verification service, indicating that the requested transaction has been approved. PIA guests are denied in-house credit. General ledger – A collection of accounts that the controller uses to organize the financial activities of the hotel. Late Check-out – A guest who has requested a departure beyond the official check-out time of the hotel, Left Luggage – Guest baggage that is temporarily kept with the hotel, to be claimed later, Master Folio – Common statement of account maintained generally for groups, Modified American Plan – Charges for room plus breakfast and lunch or dinner, Non-group displacement – the turning away of transient guests for lack of rooms due to the acceptance of group business. Computer Glossary; Who is Who; Front Office Management - Terminology. 1 Front Office Terminology 23APR Access time – the amount of time required for a processor to retrieve information from the hard drive; recorded in milliseconds. Sexual harassment in workplace causes and remedies. No-Show. Our hospitlaity dictionary explains the meaning of 500+ words, terms, abbreviations and acronyms. Front Office Terminology ... Housekeeping Terminologies Pool & Spa Glossary International Cookery Food Equipment Glossary French Culinary Terms Restaurant Glossary Restaurant Menu Glossary Bar Terminology Beer Dictionary Cocktail Glossary Coffee Glossary Tea Glossary Whiskey Glossary Wine Glossary Cooking Basics Herbs & Spices 223300 HH oott ee llMM aann gg mm nTT rrmss dd GG s … Thank you BNG!! Is Saudi Arabia modernising with the recent reforms? Front Office Department is the face and as well as the voice of a business. Previous Page. Some huts or cottages have independent mini kitchens. FMX – Full mouth X-rays – 20 images composed of 16 periapical and 4 bitewing images. Auditing is nothing but conducting financial inspection of the organization. Hotel F&B Production Organisation chart Kitchen Organization Chart for Small Hotel / Restaurant, SCANTY BAGGAGE GUEST The term Scanty Baggage refers to a guest with hand baggage. Is Mahatma Gandhi still inspires today's youth. Daily Sales Recapitulation – A transcript of all sales of the hotel, Day Rate – A rate for guests who are not staying overnight, Departure – A guest checking out of the hotel, Diplomatic Rate –Do-not-Disturb – A guest requesting not to be disturbed, Double Occupancy – Room occupied by two persons, Due Back – Cash amount owed to the cashier, Due Out – An occupied room expected to be vacated, European Plan – Charges for the room only, Family Rate – A rate found mostly in resorts for families on holiday, FIT – Free Individual Traveller, an independent guest, who books the rooms directly in the hotels, Floor Limit – A limit assigned to hotels by credit card companies indicating the maximum amount in credit card charges the hotel is permitted to accept from a card member without special authorization, Forecast – A studied anticipation of room business, Frequent Traveller Rate – A rate that gains discounts for frequent use of the property under a Frequent Traveller Program, Front of the house – The functional areas of the hotel in which staff have extensive guest contact, such as the food and beverage and front office, Government Rate – A negotiated discounted rate with government bodies for their travelling officials and foreign visitors, Group Rate – A discounted rate for groups in view of volume business, Group – 15 or more guests travelling together, Guest Folio – A master bill of a resident guest, Hotel Federation Rate – A courtesy rate to all members of the hotel federation, Housekeeping Status Report – A report prepared by the housekeeping department indicating the current housekeeping status of each room, based on a physical check. Back of House – Area of the hotel that is generally off limits to guests (e.g kitchens, offices, storage etc.) The chart shows that each employee should take orders only from the person directly above him / her. Occupancy – The number of saleable rooms occupied by guests, Occupancy Report – A report prepared each night by a front desk agent that lists the rooms occupied that night and indicates those guests expected to check out the following day, Outstanding Postings – The charges and credits awaiting entry in the guest folio, Overbooking – Booking rooms that are beyond the hotel room capacity, Package Rate – A rate quoted when there are events in the city and includes the price of access to the events. Terms relate to applications, commands, functions, operating systems, image processing and networking. Do privacy issues outweigh the important benefits of Aadhaar Card? Authorization Code. Thanks BNG. "One of the best hotel management college in eastern India. Cancellation hour – the hour after which a property may release for sale all unclaimed non-guaranteed reservations, according to property’s policy. … C • Calculus: The hard deposit of mineralized plaque that forms on the crown and /or root of the tooth. systematic process in which the front office accounting staff identifies The Front Officeis also called the nerve centre of a hotel. Paid-in-advance (PIA) – A guest who pays his or her room charges in cash during registration. There are specific products which need to be used for each cleaning requirement and these cleaning agents are given specific codes eg: R1, R2, R3 (The letter 'R' Stands for 'Room Care'.) The front desk agent stamps ‘Scanty Baggage’ on the Registration Card. Ideally the organization chart need to be placed on the kitchen notice board. Every multi-departmental physical business needs to have a front office or reception to receive the visitors. Skipper- A guest who has departed without settling the bill. Accounts receivable ledger: A grouping of accounts receivable, including the guest ledger and the city ledger. Group rate – Room rate offered to large groups of people visiting the hotel for a common reason. Late Check-out – A guest who has requested a departure beyond the official check-out time of the hotel, Left Luggage – Guest baggage that is temporarily kept with the hotel, to be claimed later, Master Folio – Common statement of account maintained generally for groups, Modified American Plan – Charges for room plus breakfast and lunch or dinner, Non-group displacement – the turning away of transient guests for lack of rooms due to the acceptance of group business. India- China border tension - Is it a sign of a war? I was once looking for a career as a business English teacher. Casino Hotel – A hotel designed with all gambling facilities for 24 hours, Check-in – A guest who has registered at the front desk, Check-out – A guest who has completed his billing formalities and departed, City Ledger – The collection of all non-guest accounts including house accounts and unsettled departed guest accounts. commercial terms (Incoterms) Consignataire => Consignee Consignation => Consignment Consommation => Consumption Conteneur => Container Contrôle de la qualité => Quality control Contrôle des stocks => Inventory control Convoyage => Shipment Convoyeur => Carrier, forwarder Coûts de distribution => Distribution cost Coût de maintien des articles en stock => Carrying cost Cycle de … That percentage of the hotel market (in terms of units, dollars, or any other index) which is captured by a given segment. What is the cause for decrease in the forest cover in India? Secondly it is seen as a source of infinite information, and third, a problem-solving center. Paid-in-advance (PIA) – A guest who pays his or her room charges in cash during registration. Upgrade – Change of room status to a higher rate and standard, Upselling – A sales technique where a guest is offered a more expensive room than what he/she reserved or requested and is then persuaded to rent the room based on the room’s features and benefits and his/her needs, Wake-up Call – A system to awaken guests at a time requested by them, Walk-ins – Guests who arrive at hotel without prior reservation, Walking (a guest) – Turning away a guest because of a lack of rooms. The OECD Glossary of Statistical Terms is one example of such a glossary database, though others have been developed by Eurostat, the United Nations Statistical Division and the International Statistical Institute. . Front Office Glossary [FOG 149], Non-guest Account – Account of transactions of companies, groups and non-resident individuals. Design Thinking is an emerging area of design and I believe will become the most significant area of design this century. Trade Rate – A negotiated discounted rate with trade organizations that guarantee a minimum number of room nights, Transaction – Exchange of cash or credit for services purchased, Travel Agents Rate – A negotiated rate for volume business through travel agents, Travel Writers Rate – a discounted rate to encourage them to write about the hotel and facilities. Glossary Part 1 defines clinical terms often encountered when selecting the appropriate CDT Code for patient record-keeping and claim preparation. Has Independence of RBI been compromised due to Demonetization. There are many terms that are used and these terms … • Canine tooth: The second tooth from the big front tooth, commonly called the eye tooth. For a hotel business, the finance management starts at the front office. Advertisements. Group travelers – Person who are travelling on business or for pleasure in an organized fashion. Inside these four phases there are fundamental mission related to guest services and visitor accounting. Wonderful experience to start up with The Oberoi Grand....Thank you BNG, Best platform to start your career as a hotelier...Got an opportunity to build my career and work with Hyatt. Kitchen / F&B production department chart not only provides for a systematic direction of orders, but also protects employees form being over directed. Net Rate . Different Types of Guest Room Cleaning Agents / Chemicals (R1 to R9), Kitchen Organisation Chart / F&B Production Organization Chart, Account Balance – Difference between charge and credits in an account, Account – Summary of all cash and credit transactions, Accounts receivable – Amounts due to the hotel, Airline Contract Rate – A special negotiated rate for airline crews, All Inclusive – A billing arrangement under which room charges include the guestroom, meals, beverages and activities. Paid-Out – Authorized cash payment made on behalf of a guest and charged to the guest’s account as a cash advances, Point-of-sale(POS) system – An automated network that allows electronic cash registers at the hotel’s points of sale to communicate directly with a front office system, Rack Rate – The official rate of a particular category of a room established by the hotel on a given day, Revenue Centre – A hotel division or department that sells products or services to the guests and thereby directly generates revenue for the hotel such as the front office, food and beverage outlets, room service and retail stores, Room Allocation – Assigning a room to a guest after he has registered into the hotel, Room Discrepancy Report – A report listing any discrepancies between front desk and housekeeping room status. A copy of the chart should be posted in an area so that all kitchen staff can see where they fit into the overall organisation of the department. When it comes to Cleaning chemicals / agents Taski or Diversey products are considered as the bench mark in hospitality industry. Back of the house – The functional areas of the hotel in which staff have little or no guest contact, such as engineering, accounting. When you link a term to the glossary and select the term in the published page, the term and definition display in a pop-up window: Front office area is commonly termed as ‘Reception’, as it is the place where the guests are received when they arrive at the hotel. Key terms or jargon's used in hotel Front Office department American Plan (AP) - A billing arrangement under which room charges include the guestroom and three meals, Also called as full board / full pension. No-show – a guest who made a room reservation but did not register or cancel. They are generally found in resorts for greater privacy and exclusivity. The process of verifying front office accounting records as to accuracy and completeness. Back of the house – The functional areas of the hotel in which staff have little or no guest contact, such as engineering, accounting. Hotel guest cycle may also be divided into 4 fundamental stages. water Usage of this Cleaning Agent: Spray directly on the surface to be cleaned Leave for 2 seconds Scrub if necessary and wipe surface with clean and dry cloth Replace cloth regularly, The organisation chart of F&B Production department should provide a clear picture of the lines of authority and the channels of communication within the department. Your email address will not be published. Front Office Glossary [FOG 15], Allowance – A benefit given to the guest in cash or credit, American Plan – Charges for room and all meals, Arrival – A guest who has come for check-in. The Bell Captain stamps ‘Scanty Baggage’ on the Guest Arrival Errand Card and informs the lobby manager. Next Page . Etc. Late Charge – Amount posted to a guest account after check-out. Also referred to as tartar. 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