eBay will then share the details of your request with the seller, including whether you're seeking a refund or a replacement item, at which point the seller has three days to respond. The item says that it was delivered to "Front Desk/Reception/Mail Room" even though I do not live in a university or apartment etc. Press question mark to learn the rest of the keyboard shortcuts. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Re: Tracking says Delivered-- Buyer says did not receive item. Top Takeaway If you haven't received your item, let the seller know within 30 days of the estimated delivery date by following the steps listed above. hi. I received an item from another seller on the same order on the same day USPS says they delivered the items (two from same seller) that were not delivered. I contacted Canada Post who informed me to let the seller know what happened. Pathetic. eBay will then share the details of your request with the seller, including whether you're seeking a refund or a replacement item, at … The case has been closed, looks like I'll be heading down to the police station. do i just have to refund the person and be done with it? Not all addresses get deliveries directly to their doors. I won an auction for a $350 item off ebay. Turn on suggestions. New comments cannot be posted and votes cannot be cast. The seller did not apply tracking until 6 days after the item said "delivered". If Track shows my item as successfully delivered, but I have not received it, what should I do? Posted by 6 years ago. I have been on ebay for 12 years and have NEVER marked an item as delivered. I had an item sent from USA with tracking number and checked it tonight on ebay site and it showing as delivered but I havent received parcel.Its never happened before. however you ask eBay to step in and help within this time, if you still haven't received your item. The unofficial eBay subreddit. I still don't know where you are marking things as delivered. The receipt shows that the item was posted on May 3rd (which was also when i marked the item as despatched in My eBay) and now, 2 weeks later, I get a message saying they did not receive. I've just gone on the Hermes website and tracked it. Recently, I bought a brand new Samsung Galaxy S8 from ebay. I recently listed, sold and posted an item under £20. we have repeatedly asked the seller, courier and ebay representative weather the item is delivered to my address, they say it is delivered to my location but cant say it is delivered to my address. This happens on eBay all the time, buyer claims they never got item so the can steal the goods or get 2 for the price of 1. eBay closes the case in the sellers favor 100 percent of the time if tracking shows delivered and the seller files a fraud report against the buyer and blocks their account from future purchases. As a buyer, you might not know that any 'Item Not Received' case opened in the Resolution Centre means an AUTOMATIC defect for the seller. Many eBay sellers are falling victim to the 'items not received scam; (Image: Runcorn Weekly News) There are always big stories on WalesOnline - don't miss any with our daily email Sign me up now If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. Yes i have a receipt for the postage but i didn't track the item? Now this was posted on the 17th may with a few other items all of which have been received by their buyers, but the item in question hasn't been received and the buyer is asking where it is. There's a signature that they say is mint but it looks like EW which is not anything like my initials. It says it was delivered to the front door. Even though the coordinates delivery address was across the street from the USPS office from where I was at...the address was a bank. Message from buyer says its not been received, has checked at post office etc, asked local postie who apparantly shrugged and said he must have delivered it just not to the correct person! Wait a day or two after the tracking number says delivered. I raised this with the seller who sent me the tracking number. Help; Feedback to India Team. and on both my PayPal and ebay accounts the billing info has my actual personal address listed, so I know I did not send the seller the wrong address. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab . But they obviously did not deliver it TO ME. /r/Ebay If you have a community mail box or an apartment mail box please check for your item there – and check the box for a key to the parcel compartment/locker. #ebay #ebaysupport #ebayhelp #ebayadvice I have been an ebayer since 2003. I was home all day so I know no one else signed for it and that it was not stolen (I was sitting by the front window basically all day). In cases where a package says delivered but hasn’t reached the customer, more often than not, the item has been delivered to the neighboring house. Cookies help us deliver our Services. Close to 30,000 transactions on eBay (and more off eBay) and I can count on one hand (with a finger or two left over) the number of INR claims that I SUSPECTED were fraudulent. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. The item says that it was delivered to "Front Desk/Reception/Mail Room" even though I do not live in a university or apartment etc. On eBay, in the past sellers have done their utmost to avoid a buyer opening an Item Not Received case. By using our Services or clicking I agree, you agree to our use of cookies. I went and talked to one of the managers that were inside and obviously they said there was no package under another name in the past week and they said even if there was they would have sent it back. If all she did was post in a regular satchel that has the tracking number and not signature required you should get your money back. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. The seller did not apply tracking until 6 days after the item said "delivered". I didn't get it yesterday and today Canada Post says delivered ! Did you get a proof of posting or receipt (aka a Certificate of Posting) for the item? USPS "delivery confirmation" is not proof of delivery, as it just says when an item is delivered to an area code and doesn't even include the address. This happens on eBay all the time, buyer claims they never got item so the can steal the goods or get 2 for the price of 1. eBay closes the case in the sellers favor 100 percent of the time if tracking shows delivered and the seller files a fraud report against the buyer and blocks their account from future purchases. Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Highlight; Print; Email to a Friend; Report Inappropriate Content 17-03-2018 3:35 PM. I won an auction for a $350 item off ebay. The seller will have to prove postage to your address. Ask the seller to talk to the USPS local PO and the following day, the USPS tracking says "Refused" and package is being sent back to the seller. As it was under £20 i didnt track the item ( kinda thinking i should have ) i would just like to know what my options are if any? Item not received. If you live in an apartment building, talk to the person who lives next to you, or opposite to you. Also i have replied to this person twice now but they appear to be ignoring those messages as they are just sending messages saying "can you please update on arrival" with no answers to the questions ive put to them? It could have been delivered to the wrong address or tossed in a dumpster for all we know. I have also asked the buyer to contact the local post office sorting depot to see if they have it but i am yet to get a reply. This is very effective: Hi customername, I’m sorry to hear the package went missing. The status says delivered but the package didn't arrive ... To do this, you'll need to submit an “Item not received” request. I don't know what to do and I'm thinking I might be out $350. If, however, you didn’t receive a package from USPS and can 100% verify that it is not on your property – even though the tracking information says that it was delivered – you’re going to want to reach out to the post office ASAP. Or you can play the same game as the seller. The seller has wiped his hands of the issue, since he shipped it, and the post office says they delivered it. Open a paypal dispute for item not received and escalate to a claim. Tracking information shows that my item was delivered on August, 10th. The unofficial eBay subreddit. Buyer has not received his item, Royal Mail says it was delivered. I bought an item worth $650 on eBay (paid with Bill me later) and have yet to receive my package, even though the USPS tracking says that it was delievered two days ago (on Monday). Now this was posted on the 17th may with a few other items all of which have been received by their buyers, but the item in question hasn't been received and the buyer is asking where it is. Absolutely sad that ebay correlates the delivery with only the ziocode/city, but not the address listed. Options. New comments cannot be posted and votes cannot be cast. More than 50% of what I ship goes without tracking of any sort. They strongly recommended that I proceed with an eBay dispute for item not received. After this the buyer now decides to open an "item not received" case - so I check the reference number on my receipt and it states it was delivered on May 5th (according to Royal Mail's website). Archived . I can't refused a package that I never seen/received. I've ordered something which I have not received. if she opens an item not received case, then just call ebay and say that a buyer opened a case for item not received, but tracking clearly shows it was delivered, can we please close this. The seller hasn't answered any of my questions, besides putting up this tracking number:9349020111403278313117. does that matter? Item not received. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. I filed a report with the Post Office, but they said the shipper has to file the claim, not the intended recipient. tracking shows only the name of suburb not the address. I DID receive two other items on the same day, that I bought from other ebay sellers. I find 99.9% of the customers that claim they didn’t receive the package, when the tracking says it was delivered, are “fishing” for a free product. Upon investigation, AP says that it was a prepaid satchel express postage but with no signature upon delivery - very silly for something worth above $750. Close. If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. This is a major bad deal to sellers. Press J to jump to the feed. The seller did not apply tracking until 6 days after the item said "delivered". /r/Ebay Your request will then close automatically within 24 hours. The other two items were delivered 4 hours prior to the time of the delivery scan on the missing item. I won an auction for a $350 item off ebay. Next time, send a friendly message first. Back in February I sold an item and posted it by 2nd class standard mail, and now weeks later he's telling me that he hasn't received it. Press J to jump to the feed. It is the sender of the parcel that has to in initiate the complaint with Aust Post. Help for sellers and buyers! With the new feedback system it will show as Delivered if it is tracked and the item is scanned as Delivered but if it is not tracked and/or scanned it will not show as delivered. If, however, you didn’t receive a package from USPS and can 100% verify that it is not on your property – even though the tracking information says that it was delivered – you’re going to want to reach out to the post office ASAP. all u have to do is the response that u did . I'm afraid I'll lose this case, because I have seen other posts that ebay will side with the seller if the package is delivered within the zipcode on the billing address, which it is, but not correct address. I never got it. tracking shows item delivered but we have never received the item. 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