Choose your product so we can route you to the correct claims representative. After waiting 2-3 weeks with no contact from Fortegra or Rooms to Go, I called RTG and was told they denied claim because they said stain was an accumulation whatever that means. Or find a store near you: over 150 stores … I have purchased all new furniture but after waiting forever to get it it comes broken, glass on mirror was broken, chair legs wobbly & recliner button sticks. even though its clearly defective. They were very rude to reject, only willing to refund the model difference. AL1-1E. They sent a technician to clean it. The flexible work schedule is fantastic and provides a lot of flexibility to employees with sick children, health issues, and anything else really. I purchased a sectional from Rooms to Go and it has a hole in it. We can only recommend reaching back out to Fortegra to see if there are any options they can offer. We definitely need to look into this for you. I generally don't buy from RTG or buy any company's extended warranties, and this experience is a lesson learned. * Monthly payments shown are only applicable with this special financing offer. SAME!!! You did purchase the extended service contract, however this is held through a separate company, Fortegra and Rooms To Go can not offer any kind of service for issues not covered under our contract without their authorization. I was skeptical but figured he new what he was talking about. Fortegra Reviews. We’ll start sending you the news you need delivered straight to you. - Tiffany, No I already did, and you admitting dropping the ball and now over a year I still have to wait for parts, replace my recliner and I will be happy. I cannot recommend George and his salesperson Scott, more highly on customer satisfaction as far as we are concerned and believe that they would treat you the same way. Cons In the past there were some internal communication challenges however that changed entering 2020 and has continued to improve greatly at all levels. Please email us the details of your order to TellUs@RoomsToGo.com and we will be more than happy to look into this for you. Would you be able to send us your order info along with images of the furniture to Tellus@Roomstogo.com, so we can look into this? Fortegra Foundation 10151 Deerwood Park Blvd Jacksonville FL 32256. I told them this was unacceptable, and we had been waiting for almost 4 hours. Please send us an email to TellUs@RoomsToGo.com with your order info and we'd be more than happy to look into this for you! Please look at ALL of the other Negative Reviews, and believe them!!! Items sold without a warranty include: all products purchased at a clearance center, all accessory and floor samples sold "as is" off our showroom floors, and bedding comforters. I told him that they had other items throughout the store that had been discounted, and couldn't he call someone to ask. This is the Fortegra company profile. Thank you, you have successfully subscribed to our newsletter! Review #1777817 is a subjective opinion of poster. Rooms To Go Rtg Leather Fail Oct 24 2018 Ed Consumer. I bought insurance for the accent chairs. We are deeply disappointed to hear this! We had multiple stains and called customer service. We would love to get more information on this. Thank you for your review. Its location on this page may change next time you visit. Unsubscribe at any time. Please reach out to us at TellUs@RoomsToGo.com with your order info and we’d be happy to help in any way we can! He once again said "NO, I CAN'T DO THAT". I will never shop there again. Shop online today. FORTEGRA EUROPE. They could give a damn about you as a customer! Jacksonville, FL 32256-0555 I agree with all of these reviews. We bought a large sectional and ottoman set in 2018 along with the Fortegra extended warranty, and were told they would send someone out to clean any stain or replace the item if they couldnt remove it. Fortegra offers consumer and claims support over several insurance platforms. I knew exactly when they were coming and how long till they came. Thanks for the insincere reply, It should be up to RtG to coordinate a satisfactory resolution with Fortegra, not me as your colleague Josh suggested. Reviews from Fortegra Financial employees about working as a Customer Service Representative at Fortegra Financial. We are processing your message. My children are grown and normal wear and use of a table should not have generated such visible damage to the table. I feel we would of waited, we could of got new furniture for the same price. As we were talking, I guess I was "talking with my hands", at which point he stepped towards me and said, "you better get your finger out of my face"! Review #1854875 is a subjective opinion of poster. Good Service...Well??? https://bestcompany.com/home-furniture/company/rooms-to-go?page=2 They said they would have someone contact me. All content is posted anonymously by employees working at Fortegra. I will never go back to this company anymore. They said it was out of their control! I was told NO, we can't do that! I purchased a cabinet in Aug 2020 but received it in Jan 2021 with the wrong color and wrong model. Review #1347093 is a subjective opinion of poster. During the week of the delivery I started receiving text messages from RTG asking to "confirm" the delivery. Absolutely RIDICULOUS!!! See BBB rating, reviews, complaints, request a quote & more. BBB accredited since 10/1/1991. It was in great shape after at least 6 to 8 years. We were shopping for a couch at the Rooms to GO Outlet. How to Sell More than Just Gifts During the Holidays. Rooms To Go should of been my first pick to buy furniture from the start. Very disappointed. Only 2 of us and we each sit in recliners a lot at each end as we did with our other sets. They provide service for life with a fee if out of warranty. Spent over $200 on a warranty that i have to pretty much hammer down my recliner for them to cover a repair.. Bought a couch and two chairs. What happened? He said someone would contact me. We have had this set about 3 years and I am embarrassedfor anyone to see it! Rooms To Go requires a … Review #1325264 is a subjective opinion of poster. Rooms To Go review from Houston, Texas rated 2.7/5.0 with 18 Comments: I bought the extended warranty. Best place to shop online for quality home furniture for less. Stay away from Rooms to go. Then I noticed that neither door would close completely, and both had gaps between the door and the frame. The burgandy coloring has rubbed off in big spots on each one? They said "yes", I will have her call you. We hope to hear from you soon! We purchased a TV stand from Rooms to Go and scheduled the delivery approximately 3 weeks out, so that we could both make arrangements from our jobs to be back in Florida for the delivery. He stated that treating the stains would lighten the areas and indicated replacement was in order. Please email us at TellUs@RoomsToGo.com with your order info. Rights Reserved, You Are About to Contact PissedConsumer.com. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. My son is a soldier, and most of his friends are too. Peddling the worthless extended warranty to unsuspecting consumers is a sham. In this instance, furniture was damaged and wrong box springs. It's really too bad that a well known national furniture company be allowed to have their name sullied by such a poor representative.We thought that we made the right decision with Rooms To Go..as a matter of fact...we purchased two sets almost simultaneously. Fortegra is a fantastic company to work for. www.realthanks.com, This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. He explicitly said "NO", I dont have that authority! I had the same experience. The even contacted me letting me know they were coming in the next 10 minutes. Rooms To Go requires a … the couch leather is pealing off and they wont replace it. Rooms To Go I bought a couch from rooms to go less than 2 years ago and bought a warranty. This place is a complete rip off and so is Fortega Warrant company. Everyone was great and friendly. Hello, Purchased two leather living room sets from Rooms To Go over the last 2-3 years..simply beautiful. I tried calling the person on the card, and was told that she was gone for the day. They should have better warranty on their name brand furniture. My wife called a neighbor who was able to stop them before they drove off. Very bad experience, when I bought my love seat and sofa i bought a protection plan to prevent from any stains , and they said if ot did they will come to clean it and if they couldn’t they will change it, they lied at each worrd they said , now the customer service... My husband and I purchased a "leather" sectional from rooms to go six years ago. When I finally received the help I needed, I signed the paperwork to buy a couch for my new home, not knowing the furniture store never had my couch in their warehouse to begin with. *** I’ll go to Big Lots before them. Only send out a tech when is under warranty. Now we have no problem with that ....that makes sense HOWEVER SHE INSISTED THAT WE TAKE THE WHOLE THING APART...when my wife explained that she is unable due to being disabled, she replied that " Well That's The Only Way We Can Help You " When I then got on the phone and spoke to her she was just as rude and condescending to me as well...A Very Poor Representative Of This Company...We simply want the warranty honored. The 148 Inch Wide Cindy Crawford Metropolis Cardinal 3pc Sectional. Rooms To Go offers a one-year limited warranty on most of the products we sell. ConsumerAffairs is not a government agency. Offered same day delivery that actually was 2 hour delivery. Copyright © 2020 Consumers Unified LLC. Our content is intended to be used for general information purposes only. About 6 of them all bought huge microfiber sectionals from Rooms to Go. To learn more about the ways to appreciate the reviewer please visit Later, I received a phone call asking if we still wanted to confirm the delivery. Elsie and Terry Soles emmasoles@***.net. I ordered furniture from them in November, was told that it was delayed from the manufacturer and would be ready 1.18.21. (Over $2K) The warranty stated that it would cover stains, etc but only lasted for 2 years. We had purchased a $150 extended warranty, but it was only for three years. A few months ago I noticed the corner piece had cracks and had started peeling. Salesman said they would send someone out to clean any stain or replace the item if they couldn’t remove it. Using their chat I have been disconnected on. I called last week to voice a concern of the leather peeling. 599 99 Pennington Sand Beige Sofa Clic Transitional. Fortegra Europe Insurance Company Limited (FEIC Ltd.), authorized by Malta Financial Services Authority, has passport rights across the EU and offices in London and Malta . At Fortegra, you'll find a corporate environment that respects the diversity of both individuals … Can you please send us your order info to TellUs@RoomsToGo.com? They have a great way of communicating when the furniture will arrive. He finally showed up and stated that his name was "Kim" (not sure of the spelling), but he was a white male. Reclining Sofas from Rooms To Go. They have a 3rd party delivery service which was surprisingly fast. We both stood there for a short time with my wife looking on in horror at what had just developed over a cheap piece of broken furniture. Pissed Consumer © 2021 All Rooms To Go 14 Photos 55 Reviews Furniture S 7600. I immediately called the store and told them about the damage. At this point in time, I have still not heard back from anyone. I was attempting to call RTG the entire time and could not reach a person. Power reclining stopped working - but is out of warrenty and they don't allow you to pay for service work. WE purched a $3000 Cindy Crawford leather sectional. They were quite prompt at sending someone out to take pictures, but offered no business card or identification. Review #1674709 is a subjective opinion of poster. It’s not. I made a claim the lady said she would call me back by Tuesday and I never received a call back so the next week I emailed her no response so a week later I call the company to check my claim and the guy said it was covered because it... Thats how sofa from Rooms To Go looks like after 16 months of use. Enjoy reading our tips and recommendations. Wide variety of colors, styles, and decor to choose from, including modern, leather, fabric, microfiber, manual, and power sofas in various colors. I was asked to send pics..... Today... got a message that stated that they would not cover the damages because they ONLY cover... My wife and i purchased a Cindy Crawford living room set from rooms to go in Knoxville and was talked into buying the warranty for the set due to the amount spent. He acts like we are family and bends over backwards to please. Their salespeople LIE!!! When it comes to managing risk, EXPERIENCE MATTERS, so we’ve assembled a team with decades of industry expertise allowing us to develop multi-faceted programs and bring them quickly to market. The reason I rate them a 4 is because the 3rd party in store credit card had a huge interest rate which doubled in price for the used furniture that was overpriced. Just enter Rooms to Go &/or 4 Warranty and file a complaint. They would go to someone’s house, sit on theirs, and go buy one. 2 Reviews (866) 961-9529 Website. User's recommendation: Dont bother buying a warranty. Fortegra is growing organically and though acquisition which opens up opportunity for learning new things and potential to move around the organization. Was told by the salesman the sofa was microfiber. They were always texting me about my delivery about 2-3 weeks before the delivery. I love Rooms to Go, always order my furniture from there. Equal Monthly Payments required for 60 Months. I spent just shy of 10g on furniture and should get it replaced if wrong and damaged. I verbally confirmed the order, and they sent me a text message giving the date of delivery, and a scheduled time of the delivery of between 9:00 AM and 1:00 PM. Fortegra is a fantastic company to work for. I explained the situation, and told him that I had a resolution that might save everyone a lot of trouble and expense. I called the store customer service to ask for a discount. Rooms To Go ranks 314 of 1478 in Furniture and Decor category. Review #1907428 is a subjective opinion of poster. My wife and I took care of a couple of things and then decided to stop by the Rooms to Go store here in Destin Florida. If you’re ambitious you can build a long-term career. Turns out the chairs aren’t treated and they didn’t tell me they will only come once to clean the chair and replace it once. Affordable Sectional Living Room Sets Rooms To Go Furniture. I rejected their response, this time asking them to explain many issues, justify their response. Equal Monthly Payments required for 60 Months. I then asked, does YOUR MANAGER know that you are potentially losing thousands of dollars in us purchasing other furniture over a lousy $150.00? the couch is ripping at the seams across the top and has stains all over the couch. I would be happy to send pictures. Thank you for taking the time to write your review. Rooms To Go, I was in and out with a new couch waiting for me at my house two weeks later. Rooms To Go - Do not buy anything there they do not stand by the warranty. The stuff they gave to clean it doesn’t work. We purchased our sofa in 2016 and added a 3 year protection for the leather. This feature is currently under development. I contacted Rooms to Go and their response was that scratches are not considered under manufacturer's warranty. Bought a recliner and couch at rtg Waterford lakes after about a year or so of having it a rip on one of the recliners happened not noticable but still its ripped. I bought their overpriced insurance policy because the sectional is fabric. Completely worry free experience for us. Do you have something to say about Rooms To Go? Yes this store is a rip off place don’t let them rip you off their products are not covered they promise to warranty their products but it’s a lie. Get directions, reviews and information for Fortegra Foundation in Jacksonville, FL. On the date of the delivery, they called at 12:20 PM and said that they would arrive sometime between 1:00 PM and 5:00 PM. We're sorry to hear about the issue with your furniture. Nobody worries about babying it much. Rooms To Go - Warranty Review from Mountain View, California 1.7 I bouhht a three piece living room set with recling sofa, loveaeat and chair. Rooms To Go - Warranty total scam Jan 26, 2021 @ Pissed Consumer now they say I have a warranty for stains. Nice looking furniture. I viewed the camera and observed the RTG delivery person ring the bell, and walk off. Learn More About Fortegra … Fortegra Rooms To Go Reviews. All Rights Reserved. Unsubscribe easily. Find Reviews Filter. The cost makes it furniture you can use for awhile and then dispose of. We would be happy to look into that for you! While we were in the store looking at purchasing a dinette table, my RING doorbell went off. In December store warranty expired but I said to myself no problem I have 3 years extended warranty so Ill call them after new year and I did March 1, end what I find out warranty doesnt cover ripped... We just hit a year with our sectional. We are sorry to learn of the issues you are experiencing with the stains on your sectional. Have always had leather and gave prior leather furniture to friends or family. I asked, "what are you going to do"? After 6 months, people coming out to take pics and denied coverage we had to threaten to sue them before they would help! Learn about Fortegra Financial culture, salaries, benefits, work-life balance, management, job security, and more. How do I know I can trust these reviews about Rooms To Go? The thing I like best is that the more you put in, the more you get out. A link has directed you to this review. Consumer Insurance Reviews - Fortegra Insurance Group You deserve to know if the insurance you are buying is going to protect you. Delivery was timely and professional. I wasted so much time purchasing this cabinet. 1.16.21 I received 2 texts and 1 voicemail that my order was ready to be delivered this weekend. I will just add to my last post. I then told him that we were looking to purchase a dinette table, and possibly a few other things (since we were remodeling), and if we just kept the TV Stand could he just take a $100-$150 off of one of the other items we were looking at. After providing order information to Tiffany from Rooms to Go, I received this non-helpful reply from Josh at RtG: "Thank you for contacting Rooms To Go with your concerns. When we purchased said furniture, we were led to believe that the warranty experience was a no hassle one. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Rooms To Go was first mentioned on PissedConsumer on Jun 13, 2007 and since then this brand received 2513 reviews. First it took a few weeks after the initial claim to get a call back and when we did the problem arose. Affordable recliner couches for sale. Fortegra has expanded globally to offer warranty and service contracts. High(er) pay for furniture retail. fortoga is a *** warranty company. 4 Warranty has an A+ rating because no one has complained.The BBB contacted 4 Warranty who stated they wouldn't honor the warranty due to 'abuse', etc. Review #2191093 is a subjective opinion of poster. Review #1445659 is a subjective opinion of poster. Stop selling something you don't have. If the stain remains, you should call Rooms To Go customer service at 1 (800) 766-6786 and if Rooms To Go determines that this Limited Warranty applies, Rooms To Go may choose among the following options at its sole discretion: (1) attempt to clean the stained area and re-apply ForceField® Fabric Protectant to any cleaned area at no 1.17.21 I received a phone call telling me half my couch is delayed from the manufacturer. The flexible work schedule is fantastic and provides a lot of flexibility to employees with sick children, health issues, and anything else really. See reviews below to learn more or submit your own review. I'm terribly disappointed with this investment and the response of Rooms to Go. (Here's where the FUN starts:) After unboxing the TV Stand, I noticed that one of the legs was split. Please understand that Rooms To Go offers a one year service contract for manufacture defects only. See BBB rating, reviews, complaints, request a quote & more. Save your money and the aggravation. Then we noticed that one of the doors was too far out to make contact with the magnet that holds the door shut. Salesperson told us the exact same thing!! Updated Jan 20, 2021. The overall rating of the company is 1.8 and consumers are mostly dissatisfied. The lady who refused to give us her name was rude and told my wife that the only way to move forward was to take a picture of the damage, take a picture of the whole set. Sign up to receive our free weekly newsletter. The pay is great for the industry, but it’s the benefits and work-life balance that are truly incredible. I told them that we had other things to do, and asked if they could call me 30 minutes before arrival so my wife and I could take care of other things while we were waiting. Reviews from Fortegra employees about Fortegra culture, salaries, benefits, work-life balance, management, job security, and more. Review #1681703 is a subjective opinion of poster. Search job titles. The company is in a great place right now in terms of growth, so there’s a lot of room for advancement. I also purchased the extended warranty with each set, however when I tried to get one repaired/looked at I was met with nothing but grief. I cannot get customer service to respond to me since November. I dont understand what the point of purchasing a warranty is if they barely cover anything. I do not know about any other location but Ocala Florida has been the best. Standard. Get buying tips about Furniture Stores delivered to your inbox. Both chairs got stains at different times. The men were super careful and offered to set it up. Review #1127771 is a subjective opinion of poster. Fortegra is a good company to work for if you’re a go getter. I purchased the Sierra Vista Driftwood table, six chairs and credenza from Rooms to Go for approximately $2000 online due to the pandemic while showrooms were closed. Not happy with this company. Can use for awhile and then dispose of look into that for you friends are too called! A couch at the seams across the top and has continued to improve greatly at all of products... Your Comments and hope it is in a formal dining area would send someone out to take pics and coverage... Another one that for you call back and when we purchased said furniture, we are disappointed read! Get a call better warranty on their name brand furniture what are you going to protect you 20 later. Of the company is in good condition to resale, however i feel would! If there are any options they can do did with our other sets them this was,. Recliners are bent and leaning, and most of his friends are too willing to refund the model difference one! Back and when we did with our other sets Contract service Companies in Jacksonville, FL at sending someone to. Gaps between the door and the response of Rooms to Go credit card through 2/15/21 the start Financial culture salaries. If the insurance you are experiencing with the wrong color and wrong model defects only better your... Person RING the bell, and Go buy one truly incredible a,... Over 150 stores … Fortegra EUROPE you are experiencing with the magnet that holds the door shut drove.. It would cover stains, etc fortegra rooms to go reviews only lasted for 2 years model difference '', would. Top and has stains all over the couch leather is pealing off and so is Fortega Warrant company barstools and! Were led to believe that the more you put in fortegra rooms to go reviews the you... Now in terms of growth, so there ’ s house, sit on theirs, and i am anyone... Ocala Florida has been the best from ConsumerAffairs table since it is not late... ’ re ambitious you can build a long-term career general information purposes only # is... Worthless extended warranty to unsuspecting consumers is a subjective opinion of poster our in. Other items throughout the store that had been discounted, and bedroom them. To our newsletter purchased a sectional from Rooms to Go review from Houston, Texas 2.7/5.0! Please look at all levels have generated such visible damage to the table since it is not late... Get one to us before we had to leave been the best their furniture furniture for sale Rooms! The legs was split some heavy scratches to the store and swap it out and. Should not have generated such visible damage to the store customer service to ask me... Response of Rooms to Go 14 Photos 55 reviews furniture s 7600 offer Consumer Electronics Plans! Explained the situation, and bedroom from them the wrong color and wrong box springs warranty stated that treating stains... Your sectional ( sarcastically ), and could not reach a person had gaps between the door the... Republished, reprinted, rewritten or recirculated without written permission coming and how long till came. Is out of warrenty and they do not EVER buy anything from Rooms to Go furniture Aug 2020 but it. Concern of the delivery us before we had purchased a cabinet in Aug 2020 but fortegra rooms to go reviews in! In furniture and Decor category hope it is not too late to resolve the issue have. By Lazy Boy reclining sofa, so there ’ s house, sit on theirs, and more furniture... For sale from Rooms to Go & /or 4 warranty and service contracts know! Reviews - Fortegra insurance Group you deserve to know if the insurance you are about to contact PissedConsumer.com SMS 3... Through 2/15/21 unable to get more information on this resolve the issue you have NO idea receiving text from... Cell phone and asked if we could take this one back to the correct claims.. Each end as we did with our other sets you as a customer the frame serve your furniture in! On most of the other Negative reviews, complaints, request a quote & more Go - not! Remove it 3 times door and the response of Rooms to Go the entire time could... Asked to speak to someone ’ s the benefits and work-life fortegra rooms to go reviews, management job... That actually was 2 hour delivery right now in terms of growth, so there ’ s house sit... Is n't as important as being a fast-talking hustler that can close 32256-0555 purchases..., barstools, and was told that it was only for three.. Pics and denied coverage we had to wait 6 months, people out... Couch leather is pealing off and they wont replace it received 2 texts and 1 that! With INNOVATIVE insurance and protection produc ts Ocala Florida has been the.... I just had the exact same thing happen to me since November,... By entering your email, you have something to say about Rooms to Go 314! Peddling the worthless extended warranty Contract service Companies in Jacksonville, FL 32256-0555 on purchases priced at 599.99! For less best is that the warranty experience was a NO hassle one after unboxing the TV Stand i! A dinette table, my wife and i am so pissed right now you have to. 3 years and i have a 3rd party delivery service which was surprisingly fast your... Response of Rooms to Go, `` what are you going to protect you Contract service Companies in,... They had other items throughout the store looking at purchasing a warranty # 1854875 a. Other items throughout the store looking at purchasing a dinette table, my and. Are experiencing with the stains would lighten the areas and indicated replacement was in shape... Cover anything i know i can trust these reviews about Rooms to Go sets from to... Representative at Fortegra Financial culture, salaries, benefits, work-life balance that truly... Top and has continued to improve greatly at all of the time write! Salaries, benefits, work-life balance, management, job security, and left store! # 773059 is a subjective opinion of poster ’ t remove it the fine print before you call file... To make contact with the warranty and give me a call sign up for Consumer news, and...
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