Thanks. I escalated the claim for eBay … What Delays? However, I honestly did not get the package. I uploaded the tracking info into the request, and messaged the buyer telling them that, she strangely hasn't responded in a few days and in a few days it says ebay will step in, and my money is held in paypal, I'm worried they might just side with them and give it to them from my paypal? I am an honest seller and the tracking number shows the package was delivered by USPS on dec 26th but buyer states he has not gotten it yet. I'd honestly like to sue them for breach of contract. If the buyer claims not to have received the item, ask them to open an item not received case and enter tracking details and you will win. Which is ridiculous! They say "Tracking shows item delivered, but I don't have it, want a refund". The golden days of ebay are way behind us. I did send her the screenshot of tracking and receipt. Ebay sides with buyer. According to eBay rules, you are entitled to a refund or replacement item from the seller unless they have tracking information that confirms the package was delivered. Buyer opened a case and is demanding a refund. You do, of course, have to respond to the Item Not Received dispute by uploading the tracking number, which allows eBay to access the tracking data. We shipped out an item via USPS Priority Mail and the tracking showed delivered within 2 days (Shipped out Jan 5th and delivered on Jan 7th). So yes, it appears the ONE thing left that was in the sellers favor is no longer. But i took a few minutes and called paypal, and went over the information i uploaded to them.. they actually decided, while i was on the phone, that they were going to refund the buyer, but not out of my money.. then they closed the case right then..and released the hold.. You may want to take a minute and call them as well.., then paypal can verify the info you provided , while you are on the phone, in case they require more information.. 'tracking number that shows delivered with signature'. Buyer claims he has not received it. Ebay sides with buyer. What do I do here? Here is a screenshot of the tracking information. @askebay on twitter ask them to check into this. I have entered the Tracking details before the case was opened and also sent to the buyer once he opened the case. It is the buyer's responsibility to either provide a safe spot for packages at the delivery location or have it held for pickup at a mutually trusted location like a … With so many people 'working' from home these days (and online shopping/problem solving during their 'work' hours) the call centers are overwhelmed during regular daytime hours. Let’s see if buyer blinks. I still don't know where you are marking things as delivered. No more interest or desire selling on this platform anymore. I asked the desk at my apartment complex, and they did not recieve anything. It was delivered August 5th. Ebay is turning into anover amazon. Maybe next time she should shop regular mail. Notification email gave me opportunity to appeal, but I let it go because it was only a $13 item. By brother bought a set of blink cameras that were delivered to a different address with a different name. The most important advice I can give to sellers, based on my many experiences with these claims, is to be unbiased. Buyer message (copy and paste): According to the Post Office this item was delivered but it has NOT!! Meet other eBay community members who share your passions. Press J to jump to the feed. They have never used wording like that before. I called right away to have it closed, as I always did. EBay is complicit in ripping off their sellers. Your request will then close automatically within 24 hours. Hey I'm dealing with the same stuff right now. Check your item's delivery information I will be cancelling my store subscription once the year is up (next month) and currently dropping my prices significantly to get rid of my items asap. Buyer claims item not received, tracking shows delivered. Buyer claims item not received, tracking shows delivered. Buyer claims item not received, tracking shows delivered. What else can i do? Stay up to date on any technical or platform issues that may be impacting your business. Therefore, even if a package is stolen by a porch pirate, the seller qualifies for Seller Protection as long as tracking info shows that the package was "Delivered." Your single source for eBay seller updates, resources for success, and inspiring stories. Some of those fine folks have been quite threatening over low cost items. I sold an item via royal mail first class signed for. I'm done with eBay, this is absurd. Being new to amazon I did not know I should send expensive items with signature confirmation. You might be protected, but if this was a valuable item stolen from their porch or plain old mis-delivered, the right thing to do is at least help them get to the bottom of it. There was a delivery confirmation but not sure how to see it. How does ebay seller protection not cover me here, they still advertise it. Get quick answers to important questions to get you selling faster and better! Today if a buyer claims an item is not received, tell them to open an Item Not Received Case so that eBay can track it. A recent customer contacted me about not receiving an item. Tracking however shows the item was delivered to the address provided. ... Today if a buyer claims an item is not received, tell them to open an Item Not Received Case so that eBay … On eBay and usps.com the tracking says delivered jan 1. I sold a DVD on august 3rd. Hi. It shows a signature too. I would call the body with whom the case was opened (ebay or paypal) and speak to an agent. I sold a DVD on august 3rd. I lose $200+postage+ebay selling fees = $250. You do not have to refund, since you have the proof of delivery that is required for what little seller protection we have here. Buyer message (copy and paste): According to the Post Office this item was delivered but it has NOT!! Get the news and insights you need to grow your business on eBay. The buyer claims a $200 doll was not received but the tracking shows the item delivered. Explained to the buyer that it's showing as delivered. 'tracking number that shows delivered with signature' The buyer signed for it, but claims not received? Item was shipped, and tracking says delivered to mailbox at my city and zip code yesterday. If a buyer doesn't receive their item, they're entitled to a refund unless you can provide tracking information showing that it was delivered. He then said he will open a claim and I received an automated message from Amazon about … Have a buyer who says they didn't get something, and opened a request, maybe the postman screwed up or maybe they're trying to pull a scam I don't know. So let’s say you sell something to someone and tracking shows delivered but it’s really not. 62,133 Views Even on ebay sold items page is says status delivered. Press question mark to learn the rest of the keyboard shortcuts. Tracking says delivered, ebay buyer open a claim for item not received Tracking says delivered, ebay buyer open a claim for item not received 0. Defects must be avoided like the plague. To improve your … Nothing more to do at this point but wait. What do I do when a buyer says they haven’t received an item, but the tracking shows it was delivered? You have fulfilled your obligation, and can only provide "moral support." Buyer claims he has not received it. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. They said you must have sent it to the wrong address or wrong tracking number! In the meantime, assure your buyer that if there was a delivery scan error, you would be pleased to work with Canada Post to open a trace on the item. With the new feedback system it will show as Delivered if it is tracked and the item is scanned as Delivered but if it is not tracked and/or scanned it will not show as delivered. /r/Ebay I recently had a case open stating that the buyer never received their item. I did a search with USPS and the manager of recipient’s local post office actually called me and said the carrier remembers putting it under the back gate. What specific shipping service did you use with Canada Post? Cookies help us deliver our Services. Buyer opens a case. Customer also confirmed shipping address was correct. So after discussions, I sent out another item, to resolve the issue...posted pictures on the site. I provided a tracking number and the screenshot saying it was delivered, left with individual... my case is open currently... eBay definitely has phone service and the call centers are up and running. It was delivered August 5th. By using our Services or clicking I agree, you agree to our use of cookies. Interesting. - Next, ebay rules in favour of buyer. If you've also added the tracking number to the eBay 'Order details' or PayPal transaction, you should be good to go. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. They are like negative feedback that only ebay can see, behind the scenes. But I’d have to do something differently if it became a regular occurrence. I received a claim for item not received, so I quickly check tracking info on Royal Mail web site (buyer is in the UK) and it says it was delivered on August 5th. Tracking says delivered, ebay buyer open a claim for item not received Tracking says delivered, ebay buyer open a claim for item not received 0. If a buyer claims that they have not received their item, but the tracking information states that it was delivered, do not jump to the conclusion that the buyer is lying. Next time, send a friendly message first. If you've also added the tracking number to the eBay 'Order details' or PayPal transaction, you should be good to go. This is the only time I’ve ever experienced this in thousands of sales, so not a big deal. As a buyer, you might not know that any 'Item Not Received' case opened in the Resolution Centre means an AUTOMATIC defect for the seller. It was delivered August 5th. They say "Tracking shows item delivered, but I don't have it, want a refund". They will look at the dispute, check with tracking, and hopefully stop the refund process. After this, eBay will step in. While I agree that “delivered” should be the end of a sellers responsibility, if I can ask, how much was the DVD $? Tracking show package was delivered, a bit late because of Xmas delays, but was delivered. "she then said she was able to locate it and closed the request". Hi, Thanks for your reply. Recently, I bought a brand new Samsung Galaxy S8 from ebay. Your tracking with signature absolves you of the claim (providing this tracking number matches the recipient's address, they do check) but your funds will be held until the bots close your case which could take days and then days more after that. I purchased an item ($215) and paid with Goods and Services. we have repeatedly asked the seller, courier and ebay representative weather the item is delivered to my address, they say it is delivered to my location but cant say it is delivered to my address. I have a buyer who claims item not received, however the tracking shows it was delivered. 10 minutes later, a second email from ebay says case is still under review. What to do when a buyer opens an item not received request on eBay Get help from eBay If a buyer doesn’t receive their item, they’re entitled to a refund unless you can provide tracking information showing that it was delivered. Everyone knows this sounds like the classic eBay scam but I’m still worried eBay will side the buyer and I’ll be forced to refund. I asked the desk at my apartment complex, and they did not recieve anything. The courier attempted delivery 3 times on the same day in July but the buyer wasn't at their address to receive the package. It is really not the buyer's responsibility to make sure items get delivered. 'tracking number that shows delivered with signature' The buyer signed for it, but claims not received? Items get stolen off peoples porches, items are mis delivered, etc. Stay up to date on important eBay policy and product updates. Shutting down of dispute services (courts included) could very easily be seen as a first sign of collapse. Very unresponsive. The buyer even said "Tracking shows delivered" in their initial request. Just try early or late in the day. Share best practices, tips, and insights. If a buyer claims that they have not received their item, but the tracking information states that it was delivered, do not jump to the conclusion that the buyer is lying. The Australia Post site says it was delivered on January 8 and 10:14am. BUYER CLAIMS ITEM NOT RECEIVED EVEN THOUGH TRACKING INDICATES IT HAS BEEN DELIEVERED. Options. This is a major bad deal to sellers. eBay Says Most Items Arriving on Time: by: toastedmutt : Thu Dec 10 10:39:22 2020: USPS is a total %#*&@$!!! The Australia Post site says it was delivered on January 8 and 10:14am. Ebay no longer has phone service and navigating the their appeal process is annoying to say the least. How on EARTH is that is anyway the sellers responsibility??? I am now concerned ebay will side with them like they did in your case. - I escalate claims and ebay rules in my favour. Now the tracking provided (which shows it's for the correct area) in the purchase details is stating that the parcel was 'delivered' on wed 24th.. 3 days before his message saying it had been posted. Buyer opens a case. Sent a few items by a Click and Send satchel on January 3 (just tracking, no signature). You only get the tracking number if the package is too big to go as a large letter,over 100g in weight and under £20 in value.. Contact USPS, especially if you paid for insurance. Give support, share information, and connect with fellow members. I have been a seller on Ebay for over 13 years and I just know when a seller is trying to use the system based on the correspondence they send. If tracking details show the item was delivered to your postcode after you opened the item not received request, both you and the seller will get an email notification. The post office informed him the item was delivered to the address. Had a buyer say ten days after delivery that he did not receive package because "he was not at home" and his leasing office said packages left for more than three days may be returned to sender. If you've also added the tracking number to the eBay 'Order details' or PayPal transaction, you should be good to go. Help for sellers and buyers! The most important advice I can give to sellers, based on my many experiences with these claims, is to be unbiased. The buyer claims the item never arrived and opened a claim against me. I had to have an issue resolved earlier this week. Buyer opens a case. Happens all the time to me when I buy things off of Amazon (there was a bad stretch where like 5 items were delivered to the wrong place in the span of about 3 days - even the picture they sent was not my porch). if you have tracking you are covered, paypal may refund them, but it will not-or should not be from your funds, it should be from paypal's cookie jar insurance.. i had the exact same thing happen to me. And rep told me she couldn't close it right then, buyer would have to either "confirm they received" or it would close after 24 hours. It's not letting me file an appeal online either. tracking shows only the name of suburb not the address. Great. Despite valid tracking information being available eBay decided with buyer stating that there was insignificant proof of delivery. As it was a business address, I told him to check with the business and then with the local post office. The item was purchased on 7/3/20, tracking shows courier attempted delivery a couple of weeks later. How to Address an "Item Not Received" Claim. I’m not talking about a scam, but a legit screw up. However, I honestly did not get the package. It's the post office's responsibility. I feel exactly the same. No phone service makes matters even worse. https://imgur.com/a/f8ylr5g (here is a screenshot). anything else I can do? Tracking shows they delivered within 2 days. I had an issue yesterday, had to resolve it with online chat and was told twice that phone help is no longer available "due to covid19". The buyer signed for it, but claims not received? I conveyed this to buyer and eBay, but they still refunded the buyer. About a week later the buyer says he hasnt recieved it. Re: buyer claims did not recieve, tracking says delivered with signature, how to proceed? The buyer messaged us the night of the delivery date (Jan 7th) claiming they did not receive even though tracking on USPS.com shows “Delivered in/near mailbox”. She does not want to hear from me ! I checked the code on the receipt and it states it is delivered, showing the 'printed name' of the buyer. So let’s say you sell something to someone and tracking shows delivered but it’s really not. The receipt shows that the item was posted on May 3rd (which was also when i marked the item as despatched in My eBay) and now, 2 weeks later, I get a message saying they did not receive. I’m not talking about a scam, but a legit screw up. I am so fed up with ebay. Copyright © 1995-2018 eBay Inc. All Rights Reserved. Hi, I have been a member of ebay since 1999 seller/buyer and just had a case awarded to the buyer of my item stating he did not receive it. I posted yesterday that I lost $70 in shipping fees plus the buyer destroyed my speakers before returning them. How to Address an "Item Not Received" Claim. Nothing more to do at this point but wait. Item was shipped, and tracking says delivered to mailbox at my city and zip code yesterday. Ebay sides with buyer. Create or join a group today! If it shows delivered to her ZIP code, and she claims non receipt, then there is a problem on her end of the chain. USPS marking it "delivered" is not in any way proof that the item was delivered because it does not require a signature or even provide the address on the tracking page, and eBay's use of this as proof of delivery is completely absurd. Every day for the 10 days I have been getting angry messages from buyers about packages not being delivered when eBay said they would. I purchased an item ($215) and paid with Goods and Services. ), This thread has been locked by the moderators of r/Ebay. This article will explain what sellers should and should not do in the event that an item is not received by the buyer and how to reduce the occurrence of such issues in the future. If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can ask the seller for a refund. Check in With the Seller To start the process, you can reach out to the seller directly, but you have to wait until at least three days past the estimated delivery date. To improve your help experience, please sign in to your account. I responded by saying that the item has been delivered and I won't be refunding. buyer claims did not recieve, tracking says delivered with signature, how to proceed? Sent me back a box of garbage on my dime. Of course they didn’t, they never do… 'Nuff said. Item was delivered a few days later. Anyways not sure who would be responsible in this scenario (USPS perhaps, if you could somehow prove it? What is going to happen in this case? 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That may be impacting your business on eBay for 12 years and have never marked an item via mail... The package thousands of sales, so not a big deal who claims item not received, says. Like they did not get the package off peoples porches, items are mis delivered, but was delivered stories. Refunded the buyer 's responsibility to make sure items get stolen off porches... Selling fees = $ 250 protection and PayPal will deny item not received '' claim buyer was n't at address. In their initial request still under review i do n't have it, want a refund but we never! Claims not received, however the tracking shows courier attempted delivery 3 times on the receipt and states. Open a case open stating that there was insignificant proof of delivery important questions to get selling! We have never marked an item, even though tracking shows item.. But wait delivered '' in their initial request $ 215 ) and speak to agent. 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