I would like to request you to cancel my membership with you kindly. This does not affect customers who have a permanent space as these are reserved specifically for them. They denied any responsibility for their system malfunction. The complaint has been investigated and resolved to the customers satisfaction. This is a very unprofessional way of handling the situation as this concerns health and safety. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Companies can ask for reviews via automatic invitations. Then makes an excuse! He shares his travels under, The dragonpass offer from Regis is still valid. Fancy a bit of a hack for lounge access? Head of Customer Services. Regus does not communicate with customers via telephone. The unlimited Prestige membership makes sense for lounge lizards who clock up 14 or more lounge visits every 12 months. If you wish to cancel your reservation, please see our policies: 1-10 people: Full refund in case of cancellation 5 days or more in advance. It is also worth checking that our emails are not landing in your spam folder. When u disagree (of course 99% of ppl would) they threaten u with lawyer and debt collection. I paid for the service up until that point. Today Sandra replied to my messages on both message boards and via email. I understand youre dissatisfied and I apologize if we did not provide the level of service that you expect and deserve from Regus. Absolutely unacceptable behavior. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. And they do not have to provide any notice to you at all. Whilst moving is not something you were planning on doing, we often find that leveraging the vast amount of workspace that we manage in Illinois can help us locate an even better workplace for your needs. However I am looking at the Regus membership and it appears the annual fee is waived for the first year, after that there is an annual fee to pay to Regus is this correct? Michelle Spire Hi Cami, Im sorry that you feel this way. Originally, total costs 20k THB, but end up with 50k THB. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. Your email address will not be published. It was an outstanding experience at the gym. IMPORTANT: The Gourmet Society x DragonPass page appears to be working as of 26 July 2021. When you sign up for a monthly experience, you are assured that you can cancel anytime. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Thank you for your consideration. After several attempts back and forth- the contract doesn't stand and they are going to deduct a higher amount. We have tried to explain how our agreements work. 2.3.2. Our membership options give you the flexibility to choose how, when, and where you work. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. On this page, you can first browse which airport lounges are available through this partnership. I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. Gain trust and grow your business with customer reviews. They got lots of 1) hidden fees and 2) extend the contract without your knowledge permission. You need to pay for services you did not request unable to cancel services then treat you with lawyers, freeze bankaccounts Here is a simple format for writing this letter , To, 3. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Chargeback invoices were billed to you due to the cancellation of valid initial payments from your end. You should receive your refund within 30 days after your end date. This is for your convenience and in order to avoid any unwanted interruptions in service. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Membership Cancellation Letter Template Format Sample & Example. We have a team of specialists available 24/7 to help you find the best solution for your business. I wonder if the receptionist thought Hannah`s extensive use of the printer was incompatible with the ordinary use of the office. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. See real-time availability and secure your desk or office on the day or on the move. Kind regards, Hannah in California Please go to www.regus.com/feedback and click the I want to report a problem button. I look forward to receiving more information from you. Article 2.4 states that Regus may, in its sole discretion, determine whether the conduct of a member is incompatible with normal desktop use. Is it through the same avenue as mentioned in this guide? You may have asked for your agreement to end sooner than the agreed term, which in such case, we cannot do (an agreement is a business commitment which cannot be broken). I didn't know if the transaction actually went through. Assistant Global Customer Service at Regus. Hi Ryan, It was a nice experience with the club. Connecting your device to a video conferencing-enabled meeting room. Prestige: US$399/year, includes unlimited visits with guests charged at US$31pp. Thanks again for everything I will be happy to recommend your services! Best, Lorraine Brule Global Customer Service at Regus You will regret signing with Regus. According to the contract terms, the last date of my membership with you is on {the date}. They charged us for three months after we cancelled in August. Zero customer service, particularly regarding billing. We apologise if for any reason you didnt receive these reminders. Guests are not included, so anyone entering with you will be charged US$31 per person. Again, there is no information in either the Agreement or the Terms about terminating after the automatic renewal date. Thank you, Your email address will not be published. I will be taking legal action if this is not returned within 28 days (31/03/2023). We call this the "Veeto Demand" period. this is absolutely gross and scam. Can't believe these thieves are still in business/. With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. Global Customer Service at Regus. Work from a private office by the day or for 5, 10, or unlimited days a month. The center itself have no problem and sales are nice before you join. How easy is it to get a hold of customer service at regus? If you need further support, please feel free to contact our team member who is in touch with you. Best regards, They shut down my location with 2-day notice and then cancelled my agreement retroactively. For a company as big as Regus to not have a complaints procedure this is appalling. Book on the day or in advance via the app. This review was chosen algorithmically as the most valued customer feedback. We are in the middle of a pandemic in which both our economy and our way of life have changed, and corporations everywhere have had to make unexpected accommodations. It is absurd for Regus to force me to pay $2628 for an office I will no longer use for reasons that are outside of both my control and my ability to have predicted in August. THEY DECIDED TO TAKE A RANDOM AMOUNT OF 600 FROM MY BANK ACCOUNT AND IT TOOK ME 10 MONTHS TO GET BACK!, THERE IS ALSO A LARGE FEE WHEN YOU LEAVE THE OFFICE THAT THEY NEVER TELL YOU ABOUT! For most Australian readers, wed hazard a guess that DragonPass will not be very useful for you right now. No refund/credit if less than 5 days. I am able to register on Regus but unable to proceed to Partner Offers without adding a company. Hi Andrew, Im sorry you felt the need to escalate this. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. If travelling as a couple do we need 2 memberships? They have absolutely no live customer service representative who you can discuss your billing issue with and if you try and cancel, they demand the remainder payment length of your contract. We also expect DragonPass members will be able to access the new Aspire Lounges located in Perth, as well as later in Sydney, Melbourne and Brisbane. That exception is made on the understanding that an additional service retainer is payable. DragonPass also teams up with various third-parties to offer discount single-entry lounge access. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. How To Write Membership Cancellation Letter, Sample Character Reference Letter for Court DUI, Lease Termination Letter Template Format, Sample, & Example, Apology Letter Template to Mom/Mother Format, Sample & Example, How to Write a Letter Asking for Donations or Sponsorship, Sample Motivation Letter Template for Masters PDF & WORD [Doc], 4+ Free Sample Leave Request Email with Examples, 4+ Free Declaration Letter Template Format, Sample & Example. As you rightly pointed out we ask that our customers request their retainer refund through their online accounts, and we will ask you to go through some security steps as part of our fraud-prevention policy. myRegus asks for Credit Card as well as DragonPass in Payment Details. Regardless of the reason, I understand how frustrating it can be, and apologize if we did not provide the level of service that you expect and deserve from Spaces. Compare them below and choose the right one for your business. i made an account a day ago and i tried contacting them to cancel my account. These days, DragonPass focuses on annual lounge memberships which are almost identical to Priority Pass. I look forward to receiving more information from you. Youre also able to submit a query through the Help section of your online account and our dedicated team will support you. To be Fair, in terms of facilities i would rate regus 9/10 despite its high price. For this reason, a Regus member probably doesn`t expect them to be able to get what they pay if they decide to sign a contract with Regus for office space. I have enclosed the cancellation fee with this letter.I wish you all the best for all your future endeavors. Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. Yes. This article was previously written by Matt Moffit. Well. I stayed with regus for a few years, everything is good despite the high price until I decided to cancel 180 0 obj <> endobj truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. If you need further help, pleasespeak with our team member who is already in touch with you. AvenueLatrobe DE 5645(608) 23465-5645, To,Aaron Hawkins45555 Nunc. Requesting your refund is easy. Desposit/Retainer - $700 Regus offer serviced office space, virtual offices, co-working spaces, and meeting rooms in centers across the world. That contract is illegal because i didnt sign for another year extension, it was theirs but they sneakily lengthen my contract wihout my approval. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Its my understanding a lot of people are using the pandemic to get out of agreements without proper cause and pocket money which should be used for business expenses. I would be happy to look into your specific circumstances of your case but you havent provided the details to your account. How many days access a month do I get with my membership? In the 12/19 email response, I was told, "once the renewal processed (on Jan 01, 2022) you should be able to terminate the agreement online as normal procedure." Best, Lorraine Brule Global Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. Well be happy to accommodate. Best regards, Subject - Membership cancellation Dear {Name of the Recipient}, First paragraph - It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. We had to request our retainer (deposit) of over $6000 at the end of our lease. For a company as big as Regus to not have a complaints procedure this is appalling. You have forcibly taken 2 months` rent without informing us with the details of the deposit card. You can join DragonPass without paying for a membership plan and then buy passes before you fly for individual lounges when you need them. And again, there is simply no legitimate reason for this. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. However, the Plaza Premium Lounges in Sydney, Melbourne and Brisbane will be accessible via DragonPass when those spaces open its doors once more. This was sent to the email address we have on file, which you can review and amend at any time by logging in to your online account. As far as the payment is concerned, it has been made in full.
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