ebay seller doesn t accept returns

You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. As a seller, you shouldn't be allowed to enforce a no returns policy and send a buyer an item that wasn't . Give a full refund The buyer will receive a full refund, including original postage costs, and they'll keep the item. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. From my experience it does deter some buyers from initiating a return request. See our Condition of returned items policy. We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. Also this makes the process require the buyer send the item back instead of filing a claim. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. Shopping Cart Integrations ii. A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered); The date of delivery or attempted delivery; The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the one found on the, Signature confirmation, on orders with a total cost of $750 or more. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for: If we determine that the item was not successfully delivered or collected: Evidence of successful delivery Once you've accepted a return, the buyer should send the item back to you as soon as possible. I'm done with Ebay. How to give a partial refund after the item is returned. The fact is eBay no longer wants small time sellers/flippers, that's a thing of the past. See our page on, Would you like us to help with an open return request? Should I wait for the seller to contact me? the seller life. Buyer's expect returns. if (!document.MAX_used) document.MAX_used = ','; How do people alwats confuse this. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. I talk about what I have handled these returns and I tell you which policy works best for my eBay business. Answer (1 of 15): You get a refund. The seller is required to respond and provide a solution to the buyer's issue. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections. How to issue a partial refund after the item is returned. See ourpartial refund guidelines. document.write ("&loc=" + escape(window.location)); Depending on your return policy, this may or may not include the original shipping cost. If it has been less than 3o days since delivery, go to the Resolution Centre at the bottom of most eBay pages. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. Once in a while I will have serious buyer (Resellers) who will provide a box and FedEx label. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. Im on the phone with eBay seeing what if any options I have. I report him immediately and call CSR. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Please use this in a story so everyone knows. This is a good option for low-value items. var m3_u = (location.protocol=='https:'? Who pays for return postage you or the buyer depends on the reason they're returning the item and your return policy. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. - edited In some cases, your response options may differ. The seller responds to the buyer's request. The above applies whether or not a seller accepts returns. Some returns may remain open for up to 35 business days. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. I feel that I am being totally screwed. Many posts in here from sellers about this. As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. The buyer could have said "I ordered an iPhone and when it arrived a dinosaur fell out of it!" But we don't get back the cost of shipping originally eBay has made big strides in treating buyers fairly in recent years, at least compared to where they were around the start of the decade, but this decision is among the worst. Buyers can always submit a return request, even if your returns policy says you don't accept returns. Buyers can always submit a return request, even if your returns policy says you don't accept returns. As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. I was pointing out to OP, that no returns is a valid return policy on Ebay, which many sellers have & as long as their item is truly SNAD, it's acceptable to file a SNAD, but that it is not acceptable as an end-run around the policy, b/c they don't like the color, fit, etc. See our seller protection policy to find out how to qualify to give a partial refund. I.E. Tip Select. The return is treated as if the item didn't match the listing. eBay reserves the right to seek reimbursement from the seller for amounts refunded to the buyer, if a buyer successfully appeals. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site features, or losing seller protections. See the table below for guidance on issuing a partial refund. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. Car & Truck Safety & Security Accessories, when the item received by the buyer doesn't match the listing, when the seller doesn't fulfil their return policy, Coverage, eligibility requirements, and exclusions, When the item received by the buyer doesn't match the listing, When the seller doesn't fulfil their return policy, Refunds, payment holds and reimbursements, Get help with an item that hasn't arrived, Help a buyer with an item that hasn't arrived, The item received by the buyer doesn't match the listing, The seller doesn't fulfil their return policy, eBay Business Equipment Purchase Protection, Exclusions and special coverage when an item isn't received, Exclusions and special coverage when the item doesn't match the listing, estimated or actual delivery/collection date, Evidence of successful delivery to the authenticator, Handling disputes as a managed payments seller, The item arrives broken, damaged, or faulty, You must complete and pay for your purchase on eBay.com using an. Buying on eBay is literally a licence to steal.. Ebay now excuses partial refund extortions by buyers. If the seller provided tracking details, eBay may close the case automatically once tracking shows the item has been delivered. Returns will be treated as not matching the listing if the buyer selected "Doesn't fit my vehicle" as the return reason. But I've never heard that automatically happens just because a seller doesn't offer returns. As long as your return policy was "no returns"--and I mean, right under the item price where the return policy is, it says "no returns", you don't have to accept the return. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. But once . Open a Disput. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. If a seller loses a chargeback they may be eligible for payment dispute seller protections. View basket for details. If you stated in the listing that you'll cover return postage costs, choose how you'll arrange for the item to be returned. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). In that situation I take photos and videos and share that with the buyer before I take it to a FedEx Business center and ask for a receipt of the drop off. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. var m3_r = Math.floor(Math.random()*99999999999); You don't accept returns in your policy and the buyer changed their mind about a purchase. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. See our Partial refund guidelines for more details. var m3_r = Math.floor(Math.random()*99999999999); Select the percent you want to deduct from the refund amount. You can see it on the listing if it qualifies. What if any recourse do I have in this situation. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. What is defined as damaged, faulty or how it is described can be completely different things to different people. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. If the seller hasn't responded or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. How to handle a return request as a seller | eBay I just sell locally to avoid all shenanigans. If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. See Partial refund guidelines. First his reason for the return was, "Item not working" and now it has changed to"Item not as described". This is something that all eBay seller should know. Proof that the buyer collected the item On the next page you'll see the refund amount. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. Preventing returns is about more than protecting the seller rating and feedback score. If we're asked to step in and help, we may ask the buyer to return the item to you. Read theSeller protections policyto find out how to qualify to issue partial refunds. You'll also be responsible for covering return shipping costs. [CDATA[ The only saving grace was eBay allowing us to call back after the fact and get our return label refunded. Enter a return merchandise authorization number, if you use them. How to go about returning an item when a seller doesn't accept returns? What happens if an eBay seller doesn't accept a return? - Quora Since they refunded you right away, you aren't required to return the item. This is at the seller's discretion. As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. Either way this whole fiasco will cost me over $100, plus I'll have to refund the full amount even if he sends me back a box of feces. When a seller opts to 'not accept returns' it can be a benefit to buyers. Now I just have to hope he actually sends back the keyboard instead of bricks. If you are a buyer, please check the currency conversion policy imposed by your credit card issuer, bank, or payment service provider for information about conversion rates applied to refunds denominated in foreign currency. You need to call ebay. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. document.write ("

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