You will receive your refund within 14 days of your return being collected. Do you agree with Toolstation's star rating? Cant log into your account? background-color: transparent; Straight in, staff polite, checked details, collected and was out. We can sell you our goods off the shelf but you will have to pay again and then come back in three days to cancel you order thats on its way! After applying a promotion code, the discount will come off your total bill at checkout. Postage charges will be refunded once the fault has been accepted. 1. Online Ordering. My order is missing an item. 3) What is your exchange / return policy? I've told them to stick the entire bloody order where the sun doesn't shine. 7) Can I view my order online? } Credit subject to status, UK residents only, Toolstation Ltd, acts as a broker and offers finance from a restricted range of finance providers, PayPal Credit is a trading name of PayPal (Europe) S..r.l et Cie . Print off and complete a Returns Form, and send your item to us at the address below: Toolstation Finance provided by PayPal Credit. .trolley-totals .we-accept span.panel { Well keep your order ready for 14 days, before putting it back into stock and giving you a full refund. While we dont offer bulk discounts or price-match promises, Toolstation always aims to supply goods at the lowest price possible. Due to a high number of enquiries, we are busier than usual. Add your number in My Account, and check My Preferences to make sure youve agreed to SMS order updates. Check out what 333,249 people have written so far, and share your own experience. Do you agree with Toolstation's star rating? Finance provided by PayPal Credit. Discount. Some e-commerce websites are better than others for canceling orders. . Orders placed in store or via our contact centre will not appear in your online order history. I go on Sunday to either cancel or deliver so I can pick. My enquiry is about * field is required. @media (max-width: 465px) { Terms and conditions apply. max-width: 700px !important; Your refund will be processed within 14 days of the returned item being collected. View Jobs at Toolstation. Postage charges will be refunded once the fault has been accepted. Download our app - the easiest and quickest way to shop! Order Code standard. Our stores are open 7 days a week, and staff will assist with any queries, including: For the fastest answer, please use our 24/7 Webchat service. Order by 6pm on Friday for your order to be delivered by 6pm. Some products shipped directly from our suppliers may include specific return instructions. Orders selected for Sunday delivery and placed by 4pm Saturday should be delivered the following day before 6pm. If you have collected your order in store and some products are missing, please return to the store or Most of our items are available for collection. .trolley-totals .we-accept span.panel img { We're one of the largest UK suppliers of power tools, power tool accessories and building supplies. 1507 W Yale Ave, Orange, Ca 92867, Well let you know when your order is ready to collect and hold your items for 14 days. Should have been delivered today and still no show, so now tomorrows work is delayed costing my small business time and money. Click & Collect from 500+ branches nationwide in as little as 5 minutes, or choose Next Business Day delivery on any orders placed before 9pm Monday to Thursday (or before 6pm on Sunday). } } Please note that acceptance for a Trade Account is subject to status and for business customers only. For orders placed through eBay, please contact us through eBay marketplace. 3006378) of Trade House, Mead Avenue, Yeovil, BA22 8RT ("we" and "us") to the customer ("you"). Do you agree with Toolstation's star rating? Our platform. Check branch stock availability at Toolstation.com, complete checkout, select customer collection and collect from your chosen branch from 5 mins later. If not, our customer services team can help with arranging for your item to be collected. As the trade we need some update or more information what happened ! JohnW-3295. .secure-payment .we-accept span.panel { " | Read 279,541-279,558 Reviews out of 279,558 Answer.. come on Monday. Get In Touch Contact us using the form below, and we'll get back to you within 7 days. The order confirmation stated that delivery should be next day (Friday) and had a tracking link to Parcelforce. Crestliner Transom Problems, The item needs to be packaged and as new as you see in the stores. Opening hours: 7am - 8pm Monday-Friday / 9am - 5pm Saturday-Sunday / 7am - 7pm Bank Holidays. Geddington Road Please contact the courier if youd like to edit your address or safe space details in-flight. Couldn't take right order. } Discount details. The tracking link stated that the order was registered but there was no delivery information. For any other enquiries about returns, exchanges or refunds, please Contact Us. Get contact details, videos, photos, opening times and map directions. Choosing our Pre-12 delivery will get the order to you before midday on the next business day. ordered 60 metres of coving on Friday was told would arrive Saturday morning between 10-12 and would get phone call when in no phone call so phoned helpline at 1 oclock were I was told no guaranteed delivery before 7 went back at 430 on Saturday to cancel order and was informed there is no deliveries at tradeston at weekend coving wouldnot arrive till Monday when I . } Sat on phone for 40 minutes to be told order had been cancelled. . We cant accept returns of bespoke or made-to-measure items unless theyre faulty. } height: 42px; Our stores are open as normal across the Bank Holiday with Click & Collect in as little as 1 minute operating as usual. 30+ active ToolStation coupons, promo codes & deals for May 2022. When you (the person named on the order) place an order with us, we will do business with you under the following terms. Take screenshots of important customer service numbers and links. We had to cancel the order, refund you and send confirmation once this had been done as we were unable to fulfil it. Toolstation UK @ToolstationUK Tweets and more for any task For order queries, please DM us with your order number and we'll get back to you. 1 March. Restrictions and additional charges may apply. .secure-payment .we-accept span.panel { Our promises to you: Draper Expert ToolsHelpline023 We can cancel your order for age-restricted items if we have good reason to believe you do not meet the relevant age restriction. Youll receive an email with a link to reset your password. For items being delivered direct from the supplier, we may need to contact them to confirm whether your order can be cancelled. | Read 248,281-248,300 Reviews out of 279,620 Once signed in, the app can help customers find and order from over 22,000 products with real-time stock-availability. Please follow the instructions on this card to rearrange delivery or to collect your items. If you want to recall or cancel an order, please contact customer service via info@toolstation.fr or 01 76 77 66 00. Do you agree with Toolstation's star rating? Any orders placed after these cut off times will be delivered the following working day. Recently tried to place a order to reserve goods for collection latter at the Abingdon store, System was so complicated ended up ordering from warehouse for delivery to store for collection next day, and also had inadvertently place goods in basket for completion when I arrived at store, I was so annoyed I asked to store to cancel order and start again, after checking with . *Representative example: Representative 21.9% APR (variable) - Purchase rate 21.9% p.a (variable) - Assumed credit limit 1,200 - more info, *Free delivery when spending 25 or more on all items available for delivery. I've told them to stick the entire bloody order where the sun doesn't shine. @media (max-width: 465px) { Our registered address is Lodge Way House, Lodge Way, Harlestone Road, Northampton, NN5 7UG. Cancel Update. Recently tried to place a order to reserve goods for collection latter at the Abingdon store, System was so complicated ended up ordering from warehouse for delivery to store for collection next day, and also had inadvertently place goods in basket for completion when I arrived at store, I was so annoyed I asked to store to cancel order and start again, after checking with . box-shadow: none; Alternatively, we can also arrange an exchange or replacement product. . background-color: transparent; Once signed in, the app can help customers find and order from over 22,000 products with real-time stock-availability. I have the lovely lady behind the counter my order. Contact us using the form below, and well get back to you within 7 days. If your Click & Collect order contains items which are available to collect today AND collect next day, you will receive two SMS's. So overall TOP MARKS ToolStation will be using again Date of experience: February 26, 2023 Share Phillip 6 reviews Business customers can apply for a Toolstation Trade Account this includes flexible credit limits with up to 60 days to pay, plus easy online account management. height: 38px; The first SMS will be on the same day your order is placed to . Learn about Toolstation culture, salaries, benefits, work-life balance, management, job security, and more. } | Read 276,561-276,580 Reviews out of 280,093 submit comment. 2) For what can I use my customer account? Toolstation UK @ToolstationUK. Any orders placed after these cut off times will be delivered the following working day. Toolstation UK @ToolstationUK. You can find them on our After Sales Support page, and this can often be the quickest way to resolve the issue without the need for a repair. We may ask for photographs prior to collection, to help us better understand the product fault. } .trolley-totals .we-accept span.panel img { If your faulty item was delivered directly by a supplier, it must be returned to them. 3006378) of Trade House, Mead Avenue, Yeovil, BA22 8RT ("we" and "us") to the customer ("you"). If your item has come direct from the supplier, see below, Bring your receipt, invoice or order reference number with you, Our staff will check the item and confirm it was purchased within the last 30 days, An exchange can then be made, or a refund issued against the original method of payment, We welcome the chance to put things right, Well always listen, and do our best to resolve your issue, Well acknowledge your concern immediately, Youll get your own customer care agent assigned to your case to help, Well investigate quickly and aim to give you a full response within two working days, Youll always be kept updated if further investigation is required, Well learn from any concerns shared with us to further improve the way we work. .trolley-totals .we-accept span.panel { This service is available through our stores and Customer Services. If you have received all of your parcels, but an item is still missing, please contact us with the order and product details so that we can investigate further. Pelonis Air Conditioner Reviews, very bad customer service. }. 5) How do I subscribe / unsubscribe from your newsletter and mailings? It's a goldmine of consumer insight you can use to create fresh, ultra-useful content, products and services. We dont directly supply spare parts for all of the products that we sell. Well let you know by email or text message as soon as your items are ready to collect. We can sell you our goods off the shelf but you will have to pay again and then come back in three days to cancel you order thats on its way! The app helps customers order over 22,000 products with real-time stock-availability. Have you tried calling our Supplier Helplines? 22-24 Boulevard Royal L-2449, Luxembourg. Collection dates for Next Business Day Only items will be shown on your order confirmation and, if youve supplied us your mobile number, well also text you to let you know when your order is ready to collect. Payment - FAQs . Check our Delivery page for more details. Do you agree with Toolstation's star rating? }. Orders placed after 6pm Thursday will be delivered after the weekend. To add an address, go to My Account, select Address Book and click on the Add New Address button. For faulty goods reported after six months, you must be able to show that the fault was present when delivered to you. Terms and conditions apply. time I've used this Toolstation(Ayr) and was greeted by a polite and courteous staff member, Garry, who dealt with my order in a professional and helpful way. The first SMS will be on the same day your order is placed to . Search for local Tool Suppliers & Services near you and submit reviews. 2 wrong information for Saturday delivery phone Saturday after waiting untill 3pm .called toolstation and reply was no delivery on Saturday. Check branch stock availability at Toolstation.com, complete checkout, select customer collection and collect from your chosen branch from 5 mins later. . Toolstation Ltd, acts as a broker and offers finance from a restricted range of finance providers, PayPal Credit is a trading name of PayPal (Europe) S..r.l et Cie, S.C.A. .secure-payment .container { Check out what 333,097 people have written so far, and share your own experience. I have been working here since October 2020 as a stop gap between jobs during the Covid pandemic. background-color: transparent; Couldn't take right order. If so, please follow these steps as instructed to ensure a quick return and refund process. .trolley-totals .we-accept span.panel img { We can cancel your order for age-restricted items if we have good reason to believe you do not meet the relevant age restriction. contact us. 2 Know your merchants. Tweets . } Thursday 29th Oct. 2020, I visited Toolstation, Kidderminster, Worcester Road, to purchase an Ebb + Flo Kitchen Mixer Tap 39.98 and two valves. 05 Oct . All refunds will be made to the method of payment you used. If theres an account matching the email address youve provided, youll be emailed a link to reset your password. all staff at tool station for great customer service I received today including David who was excellent at getting my order and helping me out . Don't ever use Toolstation's "collect at branch" feature, because it's pointless. If so, follow the steps as instructed to ensure a quick return and refund process. So far so good. Credit subject to status, UK residents only, Toolstation Ltd, acts as a broker and offers finance from a restricted range of finance providers, PayPal Credit is a trading name of PayPal (Europe) S..r.l et Cie, S.C.A. | Read 279,541-279,558 Reviews out of 279,558 Online Ordering. You can call us to place an order or discuss an existing order on 0330 333 3303. we can check local availability, take payment and reserve it in another Toolstation store nearby - your order will be ready to collect from your selected store within 5 minutes. Some promotional codes are account-specific. AnswerThePublic listens into autocomplete data from search engines like Google then quickly cranks out every useful phrase and question people are asking around toolstation on 01 Jun. I urgently need those items, so wrote to Toolstation again using their online messaging service, to ask for a refund and order to be immediately cancelled. We hope youll never need to return anything to us. width: 75px; Items that are available to collect from your chosen store will show a Collection button. Sunday 8. . Please check our Store Locator page to be sure your local store is open before you visit. 8) Where can I check on the status of my order? Credit subject to status, UK residents only, Toolstation Ltd, acts as a broker and offers finance from a restricted range of finance providers, PayPal Credit is a trading name of PayPal (Europe) S..r.l et Cie, S.C.A. 6) What deadline applies to a withdrawal? @media (max-width: 603px) { The instructions to register and activate the guarantee shouldve been provided by the manufacturer when you first purchased the product. ANSI . }. } .trolley-totals .we-accept span.panel { Geddington Road It was useless service. Well send the item from our warehouse to your selected store, ready for you to collect the next day. A shambles! The Vivup range and ways of working has appealed to all colleagues across all locations . When your order has been dispatched, youll receive an email with the courier details and your tracking number. I ordered 4 items from Toolstation, my second online order. } .secure-payment .we-accept, .secure-payment .secure-payments { For faulty goods reported after six months, you must be able to show that the fault was present when delivered to you. @media (max-width: 603px) { .trolley-totals .we-accept span.panel img { Don't ever use Toolstation's "collect at branch" feature, because it's pointless. Orders over 75 qualify for free delivery on Saturdays or Sundays. DIN . Saying is never be next day promise Other time online coustumer service was unhelpful ! Customers of the Workington store will also be able to try out Toolstation's brand new customer app, providing the quickest and easiest way for trade and DIY customers to shop with Toolstation. } You can contact Toolstation's customer service team and arrange the return and refund. Dont forget to give us your mobile number so we can text you when your order is ready for collection. Your items will be held in store for 14 days if youve not collected them in that time, the items will be put back into stock and youll be refunded automatically. If you receive all your parcels and something is still missing, please Contact Us with the order number and product details so we can figure out whats happened. Check your delivery label to ensure that all items listed in your delivery have arrived with you. Employee Review. @media (max-width: 465px) { Our Customer Services team will let you know as soon as we can provide a refund. The quickest way to return your item is to take it to any one of our Toolstation stores. You can check availability of items in your local stores online, then place your order and pay. If the item isnt available in your local store, but we have it in our warehouse, you can arrange a Next Day Collection which will be ready for you to pick up the next business day after 3pm. Read 8 reviews, get contact details, photos, opening times and map directions. To make your returns or exchange process as smooth as possible, just follow these simple steps (your statutory rights are not affected): Remember that some items are excluded from our 30-day unwanted items return policy. Filtering of drilling / milling / turning. @media (max-width: 603px) { Toolstation Penrith is open seven days a week, from 7am to 8pm Monday to Friday, 7am to 7pm Saturday and 9am to 4pm Sundays. Grevillea Moth Caterpillar, All cancellations are accepted or rejected at our discretion. .secure-payment .container { Check out what 331,427 people have written so far, and share your own experience. It was useless service. Get contact details, videos, photos, opening times and map directions.
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