Verified customer. Thx. Corporate Advocacy Business Remediation and Customer Satisfaction Program. Remember above https://topclassactions.com/wp-admin/admin-ajax.php, Closets By Design Lawsuit Says Sale Prices are Fake, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. POOR QUALITY, POORBUSINESS PRACTICES, ILLEGAL ACCOUNTING/BILLING/PAYMENT PRACTICES, etc. Discounts on Closets by Design Home Organizer Systems, { setTimeout(() => { document.getElementById('headersearch').focus(); }, 300);});">. On the 2nd trip out, the installer was great and remeasured to make sure the drawer fronts will finally fit. Zero integrity. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. I had so many issues with the people in this company that the process was exhausting for me. They are super pricy, unprofessional and quality is very very poor. Free Installation Click here to learn more. All Rights Reserved. Closets By Design, Inc. et al. At your earliest convenience, call 763-519-1171 so that can assist with any outstanding issues you may have. I took the day off to be there and no one was showing up. Cons. Call Closet by Design 1-800-500-9210 Let's Get Started. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement Dee looked through my closets and sat down at my dining table and spent a good chunk of time designing the closets on the spot. She finished up the drawings and quote over the next few days and we negotiated a few things with a final price. Closets By Design offers a no-obligation estimate, in your home. Closets by Design At Closets by Design, we design, build and install custom closets, garage cabinets, home offices, pantries and more. I feel your pain. I can't believe that I fell for this scam too. They are the worst of the worst! Images. Considering the cost of this service I would expect a better thought out design. Ultimately I quit and I regret the experience. I came in direct contact his blood and was disgusted and concern about risks of infectious diseases. Fresh and modern, our Everyday Collection offers a sleek solution to your closet clutter. The proposed Closets by Design class action claims that the company offers services related to garage organizers, custom closets, home office systems, and entertainment centers. I attempted to cancel this order by E-Mailing their cancelation form but didn't hear from them. The quality of the materials is cheap and just a year after installation I called to have a faulty lock replaced, it was broken when installed, molding was never attached properly meaning it was just placed on top of the unit and not glued or nailed, the front shoe lips came off and upon inspection are held on by two flimsy nails, the drawers in my jewelry case are crooked and separating. A whole month to find this out is unexceptable. The owner Brian Gruber told me to remove my original FB post explaining the painful process and refuses to honor the companies LIFETIME WARRANTY because I did not remove the facts on the FB post. So, its 2021 and I had a great lady named Hillary that worked with me to find what we wanted. What kind of business is this?! And when I asked her: "How so? 40% of employees would recommend working at Closets By Design to a friend and 36% have a positive outlook for the business. I also had them give me a quote in December and decided I didnt want to do them until the spring. Thanks after reading posts I think I dodged the bullet. The issue was escalated to Ed (VP at the company) who assured us that things would get fixed in the next few weeks. First drawers were 15 1/4 ( drawers too big and could barely open and closebut excuse given? Closet World, Closet Dimensions, Closets by design Designer Pay Promise Fraud. These items and services are offered, according to the Closets by Design lawsuit, at a deep discount from the "original" price. Closet by design turned the customer-is-always-right policy into the customer is always wrong, and when we, closet by design, wrong a customer, we should get into the offense and treat them with arrogance, total disrespect, and negligence. Good luck with your project with No-Closet by No-Design! They are supposed to be trained in two weeks time for closet design and financing. This closet was designed and built by Closets By Design, Manassas Va 703 330-8382. Without ripping the whole thing out and starting over with the correct size pieces, there is no way for me to get the cabinets that I ordered. Then he realized he had to get another board. I called the office and told them I would not pay the balance of the 2nd room until all the panels were in and it was being installed, but I would pay for the one they were working on that day. Size required? I am looking for a lawyer here in Florida. Reviews. We'll seestill waiting. Come Friday we got no call. My bedroom closet we installed the end of July 2017 not to my original specifications. Closets by Design has a franchise fee of up to $20,000, with a total upfront investment range from $152,000 to $428,000. The email for customer service is not a . Depending on the airport, advertised fares may be out of reach. Installers advised additional pieces are added for gaps when the systems don't fit. Closets By Design has an overall rating of 3.0 out of 5, based on over 284 reviews left anonymously by employees. Are you kidding me? Then they inform me that a panel for my daughter's room was missing but they assured me that the panel would be in the very next day. Or give us your closet dimensions and our expert in-house closet designers will design it for you. We were so nice to them even saying "we know things happen", but after all the RUDE responses and the lack of customer service we finally filed a complaint with the BBB. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. My nightmare is similar to many of those offered here. And I responded: "No kidding! Submit a complaint and get your issue resolved. In short, please do not use this company as provides the worst customer service and improper installation. $20,000. Expensive price for what there wasok if they would have been professional. A FRP includes any audio, video or visual representation that states or suggests a specific level or range of actual or potential sales, income, Closets . On 3-30-21, I met with Designer Tamara Hatefi of Closets by Design from the Whittier, CA office (CLIENT # 168400). Customer service are unprofessional and need training on personnel skills. Supposed to be 15" wide. Jul 2015 - Present7 years 6 months. It is a big fraud. The proposed Closets by Design class action lawsuit says that in addition to using misleading information to draw in consumers who were under the impression they were getting a great deal that these actions by the closet company violated California law. We decided to go with them in the end of April but they didn't have dates available till the first week of June and we a had to change that and we were give the next date in first week of July, Our install was done on 07/05/2017. I was a designer for closets by design. Does AOL still exist? At Closets by Design, we proudly offer three distinct closet systems to organize both . Was deceived. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. To date, I have provided $3, 346 in payments. The next day after he pulled the wires out of the wall, I had to call an electrician to come and fix the mess the installers left with my wires. On Wednesday, November 9, 2016, Ms. Maria Blank responded to my residence for a consultation reference several installs. They had to make 3 trips to our home, of which the first appointment, they missed altogether. This rating has decreased by -6% over the last 12 months. He acts like he is doing you, the customer a favor. The supervisors was super rude when I talked to them. Thank you. I built a house from the ground up and never had more hassle than I did with this company. 19-cv-77, C. D. status of any class action settlement claim. The proposed Closets by Design class action claims that the company offers services related to garage organizers, custom closets, home office systems, and entertainment centers. When another week or so, two installers arrived with the correct measurements, but with no wall panels! 33 reviews of Closets by Design "The designer, working off of handwritten drawings, used white out to make a change to the width of my drawers to make them wider and fit better under a window. Maximise storage. I ordered a walk in closet by Closets by Design. It looks very unprofessional, and there is no fix to this issue despite the fact we spent thousands of dollars! I paid approximately over $10, 000.00 to this company and have been treated so rudely and unfair it is sick. After he left, I looked out in my garage he left all the old parts, did not dispose of them. I was told it would be in the next day. They knew how to fix the measuring mistakes and my shelves look great. Defendants offers misrepresent the existence of a discount, the particular worth of Closets By Design products, the perceived value of those products, and the products resale or market value., The lawsuit looks to cover anyone who purchased a Closets by Design product subject to a 40% off or $200 off discount within the applicable statutes of limitations period preceding the filing of this action.. I don't think the "service n anager" exists. I paid my balance in full in good faith I was not given the service and quality of workmanship that I paid for. Or just the spots where he bled? your claim status, claim form or questions about when payments are Back and forth, the reader can picture what happened, she hung up on me. 72.8K followers. This comment was posted by a verified customer. If they do, I will give credit where credit is due! I called 2 mths ago, she told me that it would be in October. Who is ED Magedson - Founder, Ripoff Report. The case status is Disposed - Other . The American musician swapped two vintage Ferraris for a 1970s Maserati, but is now suing the . They said the needed 8 weeks to fab - but the date was 9 weeks - they would call back in 2 days - no call - i called them set date - but i needed to confirm with carper sub - no call so i called them - they needed week of 10/12 - i said fine they would call back - no call - i call them- they sad they would come a week early - they did not need carpet (although call before it was a better end result - best practice) will call you back Monday - no call - i call them leave message carpet on tract dates are 14, 15, 16 - no call i call no answer - i call the money line (new work) they pick right up then slam me to voice mail- i call back 4 times 4 minutes they looks good we will call you back 10/9 - no call - i call 10/12 no they say i asked for week of 10/19 -- getting the pictures folks - Called back to go over "last phone calls" as i look at my phone notes - no pick up - called sales person - no answer i will keep let everyone know how the install goes. I asked for a price concession, he firmly refused . Lawyers for Trump say they can't . On installment day the installer goes over the measurements with me and low and behold, that crazy designer had designed 20 inches of the closet to be directly behind the radiator! What ever happened to pleasing the paying customer, and I paid really good money for their service and product! If you don't get all the concepts (which they throw alot of numbers and information at you), your first day of training they will let you go. Conclusion: They took my money and did nothing. I should have followed my first mind and used our Lowe's account! I know of a lady who is a former employee who is filing a class action against Closet World on behave of former employees. I even gave them reference photos so im having them remove it. I want a discount taken off for all the mistakes that were made and reimbursed for an electrician to check on that outlet. Corporate Advocacy Program - Verified Status, How To Get Your Report Featured On All Report Pages, Closets By Design 1017 Grand Blvd,Deer Park Ny 11729. Who's crazy enough to start this website? Their designer visited our house and came up with designs that we thought that we could live with. The priciest system, Laren, offers the most custom and upgrade finishes such as tempered glass-fronted soft-close cabinet doors and soft-close drawers. Franais. settlement administrator or your attorney for any updates regarding This case was filed in U.S. District Courts, California Central District. The franchisers cram it into a week to avoid paying the designers MINIMUM WAGE for two weeks time. The manager John, in last lengthy phone call was very understanding and very courteousThey are coming Tuesday to correct all. Desired outcome: Copyright 1997-2023 Ripoff Report. There were some complexities that Erica promised to review before going final but this never happened. Yes, I was going to work for them but decided not. Anyone who can get a lawyer please do and let us start a class action suit against this company. Schmidt National Law Group, 9191 Towne Centre Dr, #510 San Diego, CA 92122, (800) 631-5656. topclassactions.com. Corporate Advocacy Program: How to repair your business reputation. On 7/25/2022 I paid half the contract as requested. Own a Franchise. I have wasted almost $8000, not to mention 5 days that I had to tak off from work for their installatiom and repairs for shoddy measuring and workmanship. I can gaurantee I will never use your company again. Exact same complaints as listed above and when I finally got the Mgr Roman, after the office girls (Maria & Joanna) kept hanging up on me or transferring me to a phone no one would answer, I told Roman that the "3" referrals I had for Designer Diana, he told me that was sales problem, he was with the installation side. Then Lynn ordered the wrong mirrored doors for my bedroom closet claiming she was correct. Think before you hire this company. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Closets by Design. Do your own due diligence! See some of the pics attached with this review. I advised her what I needed as far as a master closet, laundry room and garage. Publish Date: 03 Mar 2023 07:02 PM . Create your own closet design rendering with Modular Closet's simple design tool. Many similar stories! The Supervisor Mike was supposed to verify if the demo fees were removed as well and he never called me back. YEP ! 2023 Truth in Advertising Policies Anybody who are planning to hire this rotten company, think twice!. Photo by Naomi Morrison. The measurements are wrong and the advise given Vs what is delivered is absolutely wrong. It wasn't even close to the top of my list of things to get back to urgently. At this point I just want my deposit back. I just did 3 closets and laundry room cabinet with Closets by Design and had a fantastic experience! Please download the PDF to view it: Download PDF. NO IT WASN'T I had to call everyday for a week to finaYl find out that it was in and could be installed. Six months later, still no closet system from Closets By Design in Plymouth, MN and yet, they are offering a 40% off discount for Presidents Day. We called to see a time and they said they will let us know. Quality, Beauty & Commitment Are Built In. We demo'd ourself. If there is anything I can do to help burn this company to the ground let me now. They demanded 50% payment up front and have held my money hostage for almost 4 months! A Closet Factory designer will take detailed measurements, finalize your design and confirm the cost of your project. 4.7. Maroon 5 singer Adam Levine is filled with regret after he made one such trade. Founded 2003 With Angi since July 2006. I also called their office 10 times, each time being told that a "supervisor" would call me but they never did. Information on earnings claims made to prospective Closets by Design franchisees in advertisements and by sales representatives. One of the installers then called a friend, not an electrician and asked what to do since he knew he had done something wrong because of no power in the room. I am extremely dissatisfied with this company and their resolving of this matter. Add me to the Class Action Lawsuit please, Your email address will not be published. Like my Mother always says " you get what you pay for" and the advertising in Valupak should have been my first clue that this would be a disaster! They keep hiding and screwing people over! The first time they came out, all they could install were the hanging rods. I also requested another walk-in-closet and a murphy bed/office room since the consultant was already here. Our offerings include design, manufacturing and installation of custom . Full dressing rooms. Few hours later, I received a phone call, I believe from that same degenerate Jen who told me that they cancelled the order. So I told her: "So you're a liar, right?" So in early 2011, we sought the recommendations and proposals from 3 companies, and chose Closets by Design to renovated the closet. They sold me on something that did not work in my room and claimed it was my fault. This was so STUPID. I later decided to have wall to wall shelves put in my bedroom and my daughter"s. I figured I would give your company another chance. It was a huge selling point when we decided to downsize to a new home in 2013, enabling us to begin responding to offers within 24 hours of listing our home. mediocre job. (16) $239 .56. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Addison, Illinois, Closets by Design Seattle Does not honor written agreements Mukilteo, Washington, Closets By Design bounced paycheck and no one got paid friday for last 2 weeks, ripoff Deer Park New York, Closets By Design, Mary Conway charged me for shelves and drawers before they even made them and delivered them Hamilton New Jersey, Closet World ripoff dishonest sales and 3 week installation of 2 day job the business that doesn't give a dam City of Industry California, Paradise Property Management Ventura Illegal eviction my account being hacked, PPM will not investigate how it happened Ventura California, Kei Kullberg Quintessential Mortgage Group bait and switch you into promising you a low-rate Mortgage Scammer White Plains New York, TAHINI GODDESS Sally schimko Sexyveggies Tahini Goddess inulin Goddess Prebiotic white labeling of non-licensed food supplement. This complaint was posted by a verified customer. I was so excited to have them done and against my better judgement I moved forward with the install with a crazy price WHAT WAS I THINKING? Then they call me back about 2 weeks ago Submit a complaint and get your issue resolved. I checked my breaker, and it wouldnt stay on. I am. I called to find out what time tomorrow they would arrive. It is not even close to be average quality. every closet is custom designed with many options that determine the price. The dispute has been resolved. The appointment process, cost, installation and the before/after is all in this video :) Closets by design installed a system in my walk in closet years ago. They charged a c/c without my authorization and they still owe me product. They continued from there to put up the unit. Our custom closets are designed with you, the client, in mind, so you can trust that our closets will meet your needs with regard to flexibility and aesthetics. 2nd set a week laterwere 15 1/8 ("they will loosen up and you can use Wd-40 and Vaseline on the slides, and the gouges in the "wood" from the tight slides should get deeper, and that should help". Flexi Storage White 6 Shelf Walk In Wardrobe Unit. I built a house Wall to Wall, Floor to Ceiling shelving units. The best part is that it only took a day to build and even after the fact, they agreed to make some changes because they truly care about customer satisfaction. That was the worst part! This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Specifically, plaintiffs claim that the company misleadingly offers 40%. Over a period of two months, he helped get someone to take a look at the problem and then offered to put a piece of wood between the wall and closet board a very cheap, unprofessional, and a dirty solution to the problem. This was the WORST company to deal with bar none! I would give them a 4-6 week heads up. Frankly, it was 2 closets. Total Investment: $152,000 to $428,000. Sold us a product they in fact didn't have to fit our closets. overview. I called closet by design and the receptionist told me: "The designer designed the doors, and the doors are short." www.closetbydesign.com, I guess this company will have to charge you arm and leg as a customer to effort their "workers" because 3 of their vans were parked at the Chevron gas station at North 7th ave in City of Industry this morning at 8:011 am and yes not pumping gas just hanging around and totally ignoring all other customers that were witting to get gas and I had to wait 11 minutes for a open bay and it wasn't any of them, they saw me taking their pictures but they didn't care. This will surely increase the credibility of your complaint. I am dealing with the shitstorm right now. Closets by Design respects the privacy of our customers, partners and suppliers of products or services and clients. 115 Howden Rd Toronto ON M1R 3C7. We can work with you to remodel what already exists, or remove it entirely and start from scratch. THIS IS A TERRIBLE COMPANY! BUYER BEWARE! The Avera system goes for the built-in look with its premium materials and includes amenity components like optional LED lighting. Spoke with Mike several times regarding the problem and when his workman arrived, he basically told him(via speakerphone) that the company was not going to remove the inferior product and that it was not their problem but mine. You can then Follow the article above, and get notified immediately when we post updates! Initial Investment . I have made a decision to NOT let this go. All the reviews seemed reasonable to me and therefore, has changed my opinion on even considering this company. So much so that we are having a "mudroom" cabinet installed soon.
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